Vinh Y.

Order 1 pair of shoes and set of socks on Oct 20. Told the delivery window was Oct 23-29. Oct 30 nothing came. Order says still being processed.

Called them Oct 30. They said they didn't know where the order was. I said to cancel. They said OK and would give me a refund in 5 days.

Get email 2 days later saying the order was split into 2 shipments. 1 package they can track. The other they don't know where it is. They don't know which has the shoes and which has the socks. They think 1 package will still be delivered. Don't know when. They won't give me a refund until they get their products back. What the?! I don't know where your packages are. Why should I wait until your packages are found before I get a refund?

NO order status updates
NO accountability. Said I would get a refund and say something else later.
NO customer service. Seperate "escalation team" that deals with refunds. CSR is totally useless.

Your customer should not have to deal with your lost packages before getting a refund.