website thubmnail of NHLShop.ca
How would you rate NHLShop.ca?
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Canada
1 review
0 helpful votes
Follow Sylvie B.
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Bad quality product when after being worn maybe 10 times the letters are already starting to peel off the jersey.
DO NOT BUY FROM THIS COMPANY!
You don't get what you pay for!

Date of experience: January 20, 2023
Canada
3 reviews
9 helpful votes
Follow Michael H.
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Bought a jersey and was preturbe from the start. Their website says, sign up for emails and get 10% off...well, code didnt work. I paid $27 for 2 days shipping to get my jersey in time for th eplyaoffs and some viewing parite I had lined up and it didnt arrive, 2 days, 3 days and the 4th day I emailed and they told me it would be there on day 5...but they insisted it was still 2 days shippong since they didnt bother to package it up for 3 days. LOL, 2 days shipping form whenver the decide to send it. Well, day 5,6 and 7 cme and still no jersey. Nopw theyre resending and wont refund me the extra I paid for 2 days shipping. STAY FAR, FAR away!

Date of experience: May 12, 2024
Canada
1 review
1 helpful vote
Follow Kelly M.
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I ordered a jersey in an xxs and received an xl. Requested an exchange for the first mistake and received the wrong size a second time, when I requested to return the second mistake they wouldn't take it back because it was an exchange... Zero customer service, no phone number to call, a live on line chat that is never available.DO NOT BUY FROM HERE.

Date of experience: February 8, 2021
Canada
1 review
0 helpful votes
Follow Candice Q.
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Delays in order
December 21, 2022

I ordered a gift weeks ahead of Christmas with two delays of the order now it will not be arriving until the new year. Not very reliable.

Date of experience: December 21, 2022
Canada
1 review
0 helpful votes
Follow Amanda S.
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Hockey jersey
April 27, 2021

Despite all the bad reviews, I'm happy with everything! Fast delivery, good quality. Fits perfect! :)

Date of experience: April 26, 2021
Canada
1 review
0 helpful votes
Follow Katie O.
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Horrible
November 29, 2022

I order a jersey for my son for Christmas. This is his big present that he wants and as a struggling single mom this is ALOT for me to pay. I order it on November 27th and pay for 3-7 day shipping. I check the order and it says it will not be delivered until December 29th, over a month later. I call, because I paid for it to be shipped to me quickly, only to be told that it's 3-7 days after we ship it, which will not be until Dec 19th. So you're telling me a company as big as yours doesn't ship into 3 weeks AFTER I order it. So I call back to cancel the order. The first person I speak to puts me on a hold and never comes back. I hang up after 45 minutes and call back. This person says we can't cancel your order because it's not processed, call back tomorrow. By the time I'm able to get this straightened out and then have to wait 7 business days to get my money back, it will leave me with very little time to find another one. Unfortunately not everyone has the resources to go and buy another one in the mean time. I'm completely disgusted with this company and will NEVER purchase anything from them again.

Date of experience: November 29, 2022
Canada
1 review
3 helpful votes
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Do not buy
December 19, 2019

Took over 3 weeks for delivery
Staff on phones lied about delivery
Do not buy, go to national sport. Bought there for less money
Returned entire order to nhlshop

Date of experience: December 19, 2019
Canada
1 review
0 helpful votes
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Garbage Hoodie
February 23, 2021

The worst hoodie i ever bought... Fanatics is a low end crappy servise company... i waited 4 weeks for a Torontomapleleaf hoodie. 84.99plus tax... better quality at a doller store... logo is fadded loose threads all over the place... im waiting on a a return label now... i will never shop on NHLshop.ca ever again

Date of experience: February 23, 2021
Canada
1 review
0 helpful votes
Follow Gerry F.
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Poor quality
December 8, 2022

The Stitching was like we bought the shirt from the dollar store. The pricing was like we bought it at an NHL arena. No more buying from this place.

Date of experience: December 8, 2022
Canada
1 review
1 helpful vote
Follow William M.
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Ordered a Boston Bruins cap #*******, and it is not exactly as pic shows. Supposed to be sandblasted black, and in the pic looks closer to grey, which I wanted, but was a dull black, and a lot darker than the pic. The breathing holes on the top, being a light grey stitching, instead of matching the cap colour, as shown in pic, also is not what I expected, according to the pic. Main problem, is that when I wanted to return the item, it stated I would be refunded the sale price of $27.19 CAD, instead of the price $33.99 CAD I paid. The other kick in the face, was the fact that I would have to pay $5.50 for a return shipping label, and gst tax of $1.36. So, for the price of $33.99, I get back $23.05 refunded, that's a $10.94 loss to me. Satisfaction is not garuanteed, money loss is. Better off using Amazon, or go to a shopping centre. DO NOT! DO NOT! DO NOT shop at nhlshop.ca if you think a full refund is what you should get back, for a product that doesn't match the pic, or statisfy your expectations. They have lost my business, and hopefully a lot of others.

Date of experience: February 18, 2019
Canada
1 review
0 helpful votes
Follow Valancy D.
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DO NOT ORDER FROM HERE. Orders not delivered and then refund was not available or they charge a huge refund fee for an item you never get.

Date of experience: December 13, 2023
Canada
1 review
0 helpful votes
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Never again
July 1, 2021

I'll never order anything from them again for the simple fact that their shipping is horrible IF AND WHEN the order actually ships.

Date of experience: July 1, 2021

Overview

NHLShop.ca has a rating of 1.3 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NHLShop.ca most frequently mention and customer service. NHLShop.ca ranks 42nd among Sports Memorabilia sites.

service
18
value
16
shipping
18
returns
11
quality
13