New York Safety CouncilReviews 91

I was 2/3 of the way through the course, failed the security questions because they're stupid questions and I couldn't remember what I put. I contacted them and asked to speak with a supervisor, they refused and ended the conversation. They then made me restart course, but they didn't make me repay. Started the course again, got to the very last quiz and failed the questions again. I called and asked to speak to a supervisor, was supposed to receive a call back but I haven't heard anything. Such a waste.

At first course went well but when it comes time to get my certificate, they didn't provide me with a copy. When I contacted them they said I must wait 7-10 business day to get it unless I paid more money to get it faster. When I express my frustration kindly to customer service, gentleman just said goodbye and closed the chat. Very unprofessional. They should let clients know upfront that their delivery system has been changed and certification is no longer available upon completion of the course.

Wish I saw these reviews prior to spending 4.5 hours and then getting blocked. I was almost done and missed some questions and boom blocked. Wants me to re-register and pay again. I'm disputing with my credit card company.

I don't recomend this school, I completed a defensive driving course and I payed for overnight shipping and I never go the certificate which I need for court. My court was rescheduled and I had to get in touch with them about the certificate and they said it was going to take 5 days to get it even though I payed $29 for over night shipping. All they did was disconnect chat

DO NOT use this NYS National Safety Council Driver Safety Course. I was just finishing up Module 3 very long so was tired and I for some stupid reason answered 2 security questions wrong. So they locked me out. So instead of reverifying my identity and letting me back in they say I have to pay for a new course and start over again. How Absurd! This is a money making scam and completely unfair. Do Not under any circumstances take this course find another!

I saw the add online, the price is really attractive, under $30 for the defensive driving class. I was about 70% done after 4 long hrs of watching the class and passing all the test. When I got to session 3, at the quiz I failed 3 times on the chapter test and I just got a message: "Sorry you fail, must register again and retake the entire program". IS that fair?. I thought the would let me retake just the chapter again...and not the entire class...and to repay on top of that! I THINK IT'S BECAUSE I DIDN'T TAKE THE PREMIUM PACKAGE, THAT INCLUDES EXTRA COSTS.

Stay away from this company, they don't answer the call, log you out. I couldn't log in for three days and after finally logging in on my phone, they opped a questions that I couldn't even read. I clicked on the wrong button and the blocked me out asking me to reregister. Shameful company. STAY AWAY, try "I drive Safely" company, same price much better services

Scammers on the loose, locked me out on 5hr prelicensing course cause i had wrong 3x and when i chatted they told me i had to repay $49

****I WOULD AVOID THIS COMPANY PERIOD! ***

NYS safety counsel site is VERY deceptive and rules are not clearly conveyed upon registration (unethical). My wife and I had to pay for two sessions each (@$25per) because we didn't select the Premium service for an addl't $2.95 fee. Premium service allows for unlimited log-on's and missed questions. We did not know that we could get locked out of the course either by exceeding the allowed log-in attempts (answering the TIMED security questions correctly or exceeding the allowed missed questions). The premium option does not state what it covers - you have to select the 'info' button next to the Premium option to see what the addl't charges include. This is very deceptive and they do this for good reason- so they can take advantage of the customer and force you to pay more $. When I chatted with a live representative to try an upgrade during the course, they said you could only do it upon registration - "the rules are the rules" is what I was told.

My wife and I both spent 5 to 5.5 hrs (of the 6hr allotment) completing the course to find out in the last hr that we our accounts were blocked and not only had to restart an entirely new course but to have to pay another $25 fee for course registration. What a joke and total ripoff! What makes it more unbelievable is you have to answer ~15 security questions and record 3 consecutive voice statements to even register - it's more questions to get into this course than I had to answer for my home mortgage or open my bank accounts. You would think that with this level of security that you should be allowed more than two opportunities during the course and/or be able to speak with a customer service representative to unlock your account using a combination of all the security questions you have to set initially. Buyer beware!

This website is a scam. They blocked me out the course and wanted me to pay to retake it. Please do not go with this company

I was halfway through the course and by accident I answered one (of many) of my security questions incorrectly. The site offered a "Retry" which I then answered correctly. Then they blocked my account stating I had too many attempts to log back in.
When I went to the Chat area to discuss, no response. It did not send my request through. Finally, I sent an email. They responded sorry for the error please send us additional info and left me with the thought that this will be ok. I just received an email stating the account is no longer available. I can re-register and if I pay an additional fee I can avoid being blocked out the next time...I told them their service is disgusting and this is just a way to make more money rather than helping people. This is not a service I would recommend to anyone. I wasted over 3 hours of my time.

I signed up for the course with AAA. But after trying to do the course by answering questions on my iPhone, I got locked out for answering questions wrong. All I did was hit the back button my browser and then forward. Complained and got a refund. Fine. Whatever. Not going to do that again.
Signed up for what I thought was a different program through the NY Safety Council and ended up BACK WITH THE SAME TEST WITH CERTUS. Turns out it's backend service by Certus with multiple front end entry points through reputable companies. And their program is not even mobile device compatible. Forget about trying to click the tiny arrows in their horrible UI on your phone.
They ask for way too much biometric info, customer support is rude af if you don't give them your DOB OVER CHAT, which is completely risky, THE DON'T NEED YOUR VOICE BIOMETRICS, and if you don't complete the course in 30 days, you've got to pay again. No refunds given.
I HATE THIS COMPANY FOR TAKING MY MONEY!

SCAM SCAM SCAM, please dont use this bs, i had to call them because i was locked out and they wanted me to pay again because you fail which is stupid and they don't care

Unless you want to take the course over again and repay I suggest you purchase the premium program I found it to be a wast of 5 hours of my time!

Lock me out after there 3 homemade security questions of there. Thanks www.newyorksafetycouncil.com. They don't send anything to your email just 3 random security questions no password. Just steal your money.

After paying for the course and midway through it - I failed 1 question 3 times and was told am blocked from course and have to pay for it AGAIN and take it all from beginning over AGAIN. This is a scam and their online reviews are totally FALSE on their site - AVOID this course - instead of saving money it is making me pay for course over and over again if you get any question wrong. Somehow the search algorithm keeps showing this course at the top - I wish this review would show with it to tell people that this course will just keep taking your money if you don't get all the questions right.

My registered for the course in attempts to lower his insurance. He had issues with the program, so he accidentally maxed out this three attempts. We reached out to customer service and explained the situation. We were told that he would have to re-register, which based on the website was not an issue. However, their website and terms that we must re-register does not explain that ANOTHER payment would have to be done. The fact that their website is ambiguous and honestly not user friendly for people who are not use to using the computer.

I took pre licensing course and was blocked for some wrong security answers.
I wasted 5-6 hours and now they are asking for reregistration. It is scam stay away.

This was an amazingly frustrating experience. The voice recognition security feature is over the top. Like another reviewer, I was 2.5 hours into the course and missed and question (with tricky wording) and was locked out. The only remedy is to pay another $25 and take the entire course again. So the company makes more money when people fail, which just seems wrong.

They locked me out of account after one $#*!ing question. "What is your favorite breakast food?" I answered it incorrectly and then got locked out of my account.