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NewRockies Inc has a rating of 3.8 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewRockies Inc most frequently mention pro module. NewRockies Inc ranks 424th among Auto Parts sites.
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Ordered NewRockies Pro Module fall of 2022 for '02 GMC Envoy. It worked well for nearly 6 months then I started having pass key security issues again. Email NR and they told me what to check. Yup I had not secured one of the wires properly. Bingo I thought! But 2 months later the issue came back - light was on, wires were all secure. Oh no! Tell you what NewRockies is legit! Jack helped me the whole with helpful hints and then with a whole new replace Module. If you're having a pass key issue don't sweat it, buy a NewRockies Pro. They will guide you through installation and back their product. Life is good!
For the last 10 days I have been trying to get clear instructions on how to hook this thing up. The instructions on the website for my truck are unclear. Jack, the answer guy is a complete JOKE. I keep getting partial answers, unclear answers, short, rude answers. Jack, you have to know WHAT I am asking so why can you not answer me clearly. I wish I had never bought this thing and if Jack cant get it done today I am sending it back. My nerves are shot...I sent it back. Return was the easiest thing about the whole experience.
For the last 10 days I have been trying to get clear instructions on how to hook this thing up. The instructions on the website for my truck are unclear. Jack, the answer guy is a complete JOKE. I keep getting partial answers, unclear answers, short, rude answers. Jack, you have to know WHAT I am asking so why can you not answer me clearly. I wish I had never bought this thing and if Jack cant get it done today I am sending it back. My nerves are shot...I sent it back. Return was the easiest thing about the whole experience.
Tip for consumers:
This has been a complete hell on my nerves.
Products used:
None
I purchased the pro module for my 98 chevy truck. Since first installation, I have removed and re installed it 3 times. I have checked switches repeatedly (shocker, they are still the same!)
I managed to get it to start on 2 occasions for about a day at a time before it stopped working again. I have been talking to tech support for DAYS, and there is no phone number and no other way to contact besides waiting forever on a reply via email.
When they do reply, it has consistently been asking if I checked wiring and switches... they literally asked me that when my previous message stated I had already done so. I am very disgusted with this. I wanted so bad for this to work!
I ORDERED THIS BYPASS MODULE FOR MY CHEVY. DONT LET THE AD MISLEAD YOU. IT COMES WITH NO INSTRUCTIONS. YOU HAVE TO GO TO THEIR WEBSITE FOR INSTRUCTIONS. AND MORE THAN LIKEY THEY ARE NOT CORRECT. I WENT BACK N FORTH WITH THEIR SO CALLED TECH SUPPORT FOR 3 DAYS AND NEVER COULD GET THE CORRECT INSTRUCTIONS FOR MY CAR. THEN THIS GUY SENT PHOTOS TELLING ME THAT THIS IS WHATS IN MY CAR. HOWEVER THATS NOT WAS EXISTING IN MY CAR. HE TRIED TO ACT LIKE I DIDNT KNOW WHAT WAS THERE AND WHAT WASNT. I FINALLY SAID $#*! IT. AND STARTED THE RETURN PROCESS. BUY THIS PIECE OF $#*! AT YOUR OWN RISK! CHECK THE COMPATIBILITY LIST CAREFULLY. DONT LET THESE BOZO'S TELL YOU IT WILL WORK ON YOUR CAR. THEY DONT CARE IF IT HELPS YOU OR NOT. THEY'RE JUST TRYING TO SELL YOU SOMETHING YOU MAY NOT ACTUALLY NEED.
*** Check all your plug connections on the steering column, turned out that I had a loose plug connection on the top of the steering column, wedged in a piece of a ziptie to make the plug fit snuggly, and my car started right up. So check all connections.
Products used:
I WAS ABLE TO FIX THE ISSUE WITHOUT USING ANYTHING FROM ANYONE
Rob, again we are sorry the PRO Module did not work for you in your situation. I have reviewed the entirety of your ticket and i agree that returning the PRO Module for a full refund as advertised is your best course of action. Our support comes from the exact schematics and diagrams of parts that General Motors says is in your vehicle. These instructions are linked to at the bottom of every page on our website in the footer, as well as by the list of supported vehicles. If your vehicle is some sort of "one-off", customized, or altered beyond those diagrams, we have no ability to know that or see that. Our support explained what to look for and even went as far as to send you actual pictures of the components in the instructions, but obviously we could not make a connection with what you said was in front of you. We do the best we can in helping customers diagnose and troubleshoot. We have PRO Modules in hundreds of vehicles just like yours with no issues. We'll be looking for your return.
I paid $259 for this bypass. I installed it and it was detective according to the experts at Newrockies. I sent it back and I have not received anything from this company. I know I lost my money and I wished I had not Spent so much on bypass. Best yo go to the dealer and have them repair the passlock.
Hello Robert, we have no record of your return. I looked through the ticket that you started (#63454) and i found the tracking number you had sent us a picture of. After entering the tracking, i see the problem. It has been "in transit" since March 22. It is obviously lost in the mail system. I will inform staff to refund you ASAP as this is something out of everybody's control.
9500106638960078218599 Tracking#
After working with someone through email we discovered that this product wouldn't work for us. They gave us the information for returning, we followed the instructions and they have not responded after 3 attempts. Clearly they were waiting out the 30 day return period so we had to eat it even though they promise you can return with no questions asked. Thanks for sticking me with a product I don't need, I'm sure you money more than I do. This place is a scam, don't trust them.
* NewRockies Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I installed the module. I thought it was working and solved my problem. I had an intermittent problem but it came back. After several other attempts to correct my problem had a mechanic look at it. It was my BCM, yea the part the module was supposed to be bypassing. Save ur money dont buy the bypass module. They will NOT do a refund so $279 flushed down the toilet.
Hello Gordon J, did you ever ask for a refund? We have a 30 day No Questions Asked return policy that we ALWAYS honor. We are in the business of helping people regain control of their vehicles, if that didn't happen for you... we would accept return for refund without hesitation.
Dont buy into this... i bought thru paypal, i thought they were us company after intem did not work i opened a case, paypal needed a return tracking number... to canada! W#HAT THE FU... it shiped to me in pa. So thats $50... gone, also you cant get help from newrockies, you have to open a page on there website make a password you can send question... it takes 2-3 days to hear back, and they dont answer your question, they always answer with more questions! Its a simple 3 wires... dont work, they say your money back, butt its going to cost you $50 and i have yet to get a refund? Still waiting on paypal. Why paypal will allow this? If you have any questions forget about it! Run away as Fast as you can. If not you will wish you did.
Unfortunately this instance was a failure on both sides. We here at NEWROCKIES understand that there is inevitably going to be customers that want to return the PRO Module for whatever reason. In this specific case, i followed the tech support ticket line and it appeared to be a misdiagnosis of original issue. We determined this via the ticket. (That's why we ask so many questions) This happens, and we have an avenue for these customers to take. We are normally notified of a customer wanting a return via the ticket system/contact us button. We then provide a link for RMA as well as a local address to ship to. We even included a return address in the ticket conversation with this customer.
In this case the customer decided to step around our process and started a PayPal dispute. PayPal then decides what happens, when, and where you can return to. NEWROCKIES is a Canadian Federal company and our address filed with PayPal is indeed Canadian. This is where the return to Canada came from. It is not our normal process, but was forced upon us by the dispute. We agreed to a return for refund via PayPal dispute, and the customer was refunded.
I advise any customers who have questions or concerns to contact us (http://newrockies.com/contact-newrockies/) and we will be able to work them out in a timely manner. NEWROCKIES has a 30 day No Questions Asked policy. We accept any returns in 30 days from delivery without question. This customer was well within the 30 days and return for refund would not have been an issue at all. Ultimately our goal is to help customers get their vehicles running for a low cost as opposed to the dealer fix. If this result isn't achieved, we will always accept return for refund.
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GM Security Systems are killing cars all over the US. Only solution is to disable them permanently. This is what NEWROCKIES Inc. is all about.
Hello Brianna, we are sorry the PRO Module did not work out for you. The business that we are in can sometimes be tricky, we try our best to guide and help customers troubleshoot as much as we possibly can remotely. There is only so much we can do without actually being there, that is why our support staff asked so many questions and asked for so much info. Sometimes there are other things going on in the vehicle that can interrupt the function of the PRO Module, or problems that can masquerade as a security issue in the first place. Every once in a while, we get one of those vehicles that we simply have no answer to without a lot of extra data needed from the customer. Our ultimate goal is to help our customers make their vehicle reliable again for a lesser cost than the typical dealer price. If that hasn't happened, we gladly accept return for refund. I have sent you an email containing the info needed to return. Again, we are sorry we could not help you with your Suburban.