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I purchased the pro module for my 98 chevy truck. Since first installation, I have removed and re installed it 3 times. I have checked switches repeatedly (shocker, they are still the same!)
I managed to get it to start on 2 occasions for about a day at a time before it stopped working again. I have been talking to tech support for DAYS, and there is no phone number and no other way to contact besides waiting forever on a reply via email.
When they do reply, it has consistently been asking if I checked wiring and switches... they literally asked me that when my previous message stated I had already done so. I am very disgusted with this. I wanted so bad for this to work!
Brianna S.'s review of NewRockies Inc earned 2 Very Helpful votes
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For the last 10 days I have been trying to get clear instructions on how to hook this thing up....
Modules do not work all the time, and tech support is terrible only can communicate with e-mail...
Hello Brianna, we are sorry the PRO Module did not work out for you. The business that we are in can sometimes be tricky, we try our best to guide and help customers troubleshoot as much as we possibly can remotely. There is only so much we can do without actually being there, that is why our support staff asked so many questions and asked for so much info. Sometimes there are other things going on in the vehicle that can interrupt the function of the PRO Module, or problems that can masquerade as a security issue in the first place. Every once in a while, we get one of those vehicles that we simply have no answer to without a lot of extra data needed from the customer. Our ultimate goal is to help our customers make their vehicle reliable again for a lesser cost than the typical dealer price. If that hasn't happened, we gladly accept return for refund. I have sent you an email containing the info needed to return. Again, we are sorry we could not help you with your Suburban.