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  • NewFrog

Overview

NewFrog has a rating of 2.7 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewFrog most frequently mention customer service, and tracking number problems. NewFrog ranks 715th among Marketplace sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    7
  • Quality
    10
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • their "customer service" simply runs you round and round and round until you give up.
  • The dispute is still going 2 months later still no product or refund.
How would you rate NewFrog?
Top Positive Review

“Fast Shipping - Low Prices!”

Jeff M.
2/21/18

Super fast shipping considering the items shipped from China. Less than two weeks from ordering to delivery. Items ordered were as described and an incredible bargain. I contacted customer service after a week as I had not received an email. They replied promptly with my order details. Upon checking I actually did receive all the info and tracking info as well except it was flagged and went to my Spam filter. Great company, service, shipping and deals.

Top Critical Review

“CS NEEDS LANGUAGE INSTRUCTION”

Irv F.
4/2/19

Second significant order from this company. First went well. Ordered an outdoor security camera as part of the second order - yet to arrive- Almost immediately after ordering camera went on sale for 30% less - significant amount. Requested a credit as I didnt even (and still dont) have the camera. Emails back and fourth. I write well and clearly. They respond with the "NO HABLA" and just say wait another week like its a delivery issue. NEVER AGAIN EVER

Reviews (108)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15) 2 months (3) video (3)
Thumbnail of user jeffm212
1 review
1 helpful vote
February 21st, 2018

Super fast shipping considering the items shipped from China. Less than two weeks from ordering to delivery. Items ordered were as described and an incredible bargain. I contacted customer service after a week as I had not received an email. They replied promptly with my order details. Upon checking I actually did receive all the info and tracking info as well except it was flagged and went to my Spam filter. Great company, service, shipping and deals.

Thumbnail of user lucast32
1 review
1 helpful vote
September 24th, 2018

Good honest company. Many good products and low prices. I've been with her for years. I think this is amazing I found everything I need so far. Recommend!

Thumbnail of user davep101
1 review
1 helpful vote
December 11th, 2016

I have found some amazing deals on newfrog.com and it's is certainly worth the wait to save this kind of money. I always look forward to seeing what new products become available. Highly recommended!

Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Many thanks for your positive comment. You can also subscribe to our promotion emal. Then you will receive our latest dsicount.

Thumbnail of user jeanmichelb
1 review
1 helpful vote
December 11th, 2016

NewFrog is amongst my top 3 online shopping sites, always a good deal and great service. Add it to your bookmarks, you won't regret it!

Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Many thanks for your good reviews.

Thumbnail of user jeffm159
1 review
2 helpful votes
December 12th, 2016

Good site, huge selection and wide range of products. As with every vendor you get what you pay for!

Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Many thanks for your support. Your encouragement will keep us moving forward

Thumbnail of user bobh138
1 review
0 helpful votes
December 12th, 2016

I have bought about 10-12 items off newfrog. The prices were very good and every item was received. If the item is not in stock, count on 6 weeks delivery time, but why hurry? An honest mob to deal with.

Thumbnail of user ninol10
1 review
0 helpful votes
December 12th, 2016

I have know about Newfrog.com for years and have always stood by they quality and specials. I will always go back to them and buy as much as I can afford. Definitely some nice specials on there. Would recommend to anyone interested in a deal.

Thumbnail of user peterd130
1 review
2 helpful votes
December 12th, 2016

Have dealt with Newfrog for many years, only had one faulty item which was replaced straight away, a great company and cannot be beaten on both prices and service

Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Thanks for your comment, we will work hard to offer better and better service to our beloved customers.

Thumbnail of user kevinm225
2 reviews
1 helpful vote
December 12th, 2016

All items purchased were as described and in great condition - well packed for overseas delivery. All items delivered within the advertised timeframe. Great service

Thumbnail of user johnd676
1 review
0 helpful votes
December 12th, 2016

For all the items I purchased from you I have never had a problem. The battery booster I bought saved me more then I paid for it when my headlights were left on. All the items were free shipping and that is awesome. Thank You

Thumbnail of user janosc2
2 reviews
3 helpful votes
December 12th, 2016

I am very satisfied with this seller. Fast shipping, good assistance and good support. They have good quality products!

Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Many thanks for your support. Your encouragement will keep us moving forward

Thumbnail of user mikeb326
1 review
0 helpful votes
December 12th, 2016

Everything I have purchased was really inexpensive. Shipment is quick! The items I have bought arrived in Great shape. If I am in the the market for something I go here first to look for the item. It the best place to look for electronic and home use items. Thanks!

Thumbnail of user jackd122
1 review
0 helpful votes
December 12th, 2016

The site was attractive because of the good prices. After receiving some purchases, however, I realized they also had quality merchandise. Another consideration was that they have unique items not available widely.

Thumbnail of user vimalv1
1 review
0 helpful votes
December 12th, 2016

I love shopping with you, because of your promotions which other sites could not give me. I suggest everyone to use this site.its fun and enjoyable shoping with you

Thumbnail of user williamm270
1 review
2 helpful votes
December 12th, 2016

I have dealt with Newfrog both in their ebay store Allieexpress and newfrog.com
Over the past couple of years I have bought many things from them. I have never had an issue either with service or with items. Quite simply, Newfrog is the best company I have dealt with and I will continue to do so as long as I am able

-WD Mino

Thumbnail of user elisabethc4
1 review
2 helpful votes
December 12th, 2016

I have started shopping from NewFrog five years ago. I have never encountered any problems: the goods are always as described, they always arrive in good time, allowing for the specified time ( being an international buyer) and the price is always lower than for similar products.

Thumbnail of user dilipk5
1 review
0 helpful votes
December 12th, 2016

The product collection and services are quite good. Keep up the good work.

Thumbnail of user kameli4
1 review
3 helpful votes
December 12th, 2016

As the site title says it is one of the best shopping sites for "new" and exclusive gadget, usually if I'm looking for anything I start with newfrog.com and I always find more than what I'm lokking for. This site provides a rich experience for any shopper and you can always shop with confidence.

Service
Value
Shipping
Returns
Quality
Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Thanks for your comment, we will work hard to offer better and better service to our beloved customers.

Thumbnail of user galenp1
1 review
3 helpful votes
December 12th, 2016

I, almost, hate to open my NEWFROG eMail... so much great stuff, covering so many ideas, and such GREAT prices! I have to try to stick to my budget, but NEWFROG makes it really difficult with such interesting items from all around!

Service
Value
Shipping
Quality
Thumbnail of user crousew1
Crouse W. – NewFrog Rep

It's really kind of you, many thanks.

Thumbnail of user garyn32
12 reviews
25 helpful votes
December 12th, 2016

I have bought several items from Newfrog and all have been good quality, and worked real well, matter of fact, I'm still using everything I bought from them. And their prices are really low compared to local prices

Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Good comment is a reward which inspires us to try our best to satisfy the demand of our customer, thanks you.

Thumbnail of user lonnief7
1 review
0 helpful votes
December 12th, 2016

I have only placed one order, but it was priced right, shipped quickly, the quality was good, and I got what I wanted. What more can I say?

Thumbnail of user glennw43
1 review
2 helpful votes
December 12th, 2016

The order arrived on time and everything was just the way that I expected. I am very happy with the items ordered.

Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Thanks for your comment, we will work hard to offer better and better service to our beloved customers.

Thumbnail of user rogerb82
1 review
2 helpful votes
December 12th, 2016

This is a very good site with good products and good prices

Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you. Bext regards. Carry

Thumbnail of user boonthinw
2 reviews
3 helpful votes
December 12th, 2016

Newfrog is the best seller on ebay with fast free shipping!

Service
Value
Shipping
Returns
Quality
Thumbnail of user crousew1
Crouse W. – NewFrog Rep

It's really kind of you, many thanks.

Thumbnail of user keithl49
1 review
1 helpful vote
December 11th, 2016

Great deals and prices every day. Delivery takes a while but it is coming from Hong Kong so it's fine.

Thumbnail of user crousew1
Crouse W. – NewFrog Rep

Many thanks for your kindness. Have a good day.

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From the business

Online shopping from the huge selection of electronics, cell phone & accessories, computers,
Car accessories, sporting goods, home products and apparel at reasonable price and worldwide free shipping.

Company Representative

Thumbnail of user crousew1
Crouse W.

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