Q: 30000224531 order date: October 18, 2016 it is now 12/12/2016 and I still have not received this order. I wrote to New Frog and no answer. I will now be calling the credit card company.
1 day, 21 hours ago
crousew1
Crouse W. [NewFrog Rep]
A: Dear Chuck,
Really sorry that you still not received your order.
It must be something wrong during the delivery.
Would you like to accept a resend or refund of this order?
And could you pls kindly tell us where you sent the message?
Looking forward to your early reply.
Best regards.
Carry
Site jabber will not let me respond to the question so here is a new post, please issue a refund.
Dear Chuck,
We have refunded to your credit card. It will take 3-7 days to arrive your account. Pls kindly wait.
We sincerely apologize for any inconvenience caused.
Best regards
Carry