NewFrog has a rating of 2.7 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewFrog most frequently mention customer service, and tracking number problems. NewFrog ranks 713th among Marketplace sites.
Super fast shipping considering the items shipped from China. Less than two weeks from ordering to delivery. Items ordered were as described and an incredible bargain. I contacted customer service after a week as I had not received an email. They replied promptly with my order details. Upon checking I actually did receive all the info and tracking info as well except it was flagged and went to my Spam filter. Great company, service, shipping and deals.
Second significant order from this company. First went well. Ordered an outdoor security camera as part of the second order - yet to arrive- Almost immediately after ordering camera went on sale for 30% less - significant amount. Requested a credit as I didnt even (and still dont) have the camera. Emails back and fourth. I write well and clearly. They respond with the "NO HABLA" and just say wait another week like its a delivery issue. NEVER AGAIN EVER
Second significant order from this company. First went well. Ordered an outdoor security camera as part of the second order - yet to arrive- Almost immediately after ordering camera went on sale for 30% less - significant amount. Requested a credit as I didnt even (and still dont) have the camera. Emails back and fourth. I write well and clearly. They respond with the "NO HABLA" and just say wait another week like its a delivery issue. NEVER AGAIN EVER
"RECEIVED DAMAGED PRODUCT" I WOULD NEVER RECOMMEND NEWFROG. THE MIRROR DASH CAMERA I RECEIVED WAS SMASHED. I SENT THEM OVER 8 PICTURES THE DAY I RECEIVED IT AND ALL THEY OFFERED WAS ($5 AND TOLD TO FIND ANOTHER BOX) (((I EMAILED THEM OVER 20 TIMES)))) I FINALLY HAD TO FILE A CLAIM AGAINST THEM WITH PAY PAL, "WHICH I NOW WON" BUT I WILL HAVE TO PAY RETURN FOR A BROKEN, DAMAGED ITEM... NEVER AGAIN! STAY FAR AWAY FROM "HORRIBLE" NEWFROG
<<<VERY BAD CUSTOMER SERVICE>>>
I bought a product which was discontinued by the manufacturer before they removed from their site and was not in their stock. I've exchanged messages with their customer service for two months. After this period I requested the cancellation of my order and a full refund to my PayPal account, which was promptly arranged.So although I recognize that they could have prevented the inconvenience, their response was always fast and very courteous. Thus, I would buy there again.
Site was a scamming site never send anything fake tracking number suspicious prices lose 100usd don't trust abroad Chinese online scamming stores
Tip for consumers:
they are scammers
Products used:
send noting fake tracking number
Recently i bought one Comfast CF-926AC V2 USB 3 WiFi adaptor, when i connect the computer my laptop and desktop becomes dead. I contact customer service to refund my money and request to return the item, But their response was too bad and they didn't do anything for me and just kidding me and ask to repair my computer. I strongly suggest you guys not to buy from here.
Super fast shipping considering the items shipped from China. Less than two weeks from ordering to delivery. Items ordered were as described and an incredible bargain. I contacted customer service after a week as I had not received an email. They replied promptly with my order details. Upon checking I actually did receive all the info and tracking info as well except it was flagged and went to my Spam filter. Great company, service, shipping and deals.
Orders arrived close to shipping date products were as described not high-end but for some things it is all a person needs
I have found some amazing deals on newfrog.com and it's is certainly worth the wait to save this kind of money. I always look forward to seeing what new products become available. Highly recommended!
Many thanks for your positive comment. You can also subscribe to our promotion emal. Then you will receive our latest dsicount.
Ordered spectacle magnifiers 20x magnification. Eventually arrived, 1 of 2 lights dead, put them on to test and found that anything I wanted to look at had to be only 18mm from the lens, no room for tools and far to close to use both eyes, which is the basic purpose of the design. I cannot understand why any company can make or sell something so appallingly bad.
I have claimed a refund, what do you think my chances are?
Hi I would like to buy in bulk for my shop in South Africa in future. Please tell me how long you will take to deliver packages if I order in larger quantities... For now please assist me bellow:
When will I be receiving my items purchases?
Order no: NP**************
And
Order no: NP**************
Best regards
Peter Maepa
Contact:*******242
20 Euphorbia avenue
Flora Park
Polokwane
South Africa
0699
NewFrog is amongst my top 3 online shopping sites, always a good deal and great service. Add it to your bookmarks, you won't regret it!
Many thanks for your good reviews.
Stay away. Dishonest. No delivery after payment. Order placed on 4 Dec
2018. Kept on making excuses for the delays. Promised a solution.
Stopped replying after a while. It's been 69 days. "Order #
NF**************Payment Confirmed!"
Good site, huge selection and wide range of products. As with every vendor you get what you pay for!
Many thanks for your support. Your encouragement will keep us moving forward
I received my order and it was an EMPTY BOX! The dispute is still going 2 months later still no product or refund. They made promises that they haven't followed through with. But what got me was the message from the messenger:
Hello, Lee it's break time right now, we'll get back to you as soon as possible! WHO SAYS THAT!
DON'T PURCHASE NOT WORTH IT.
I have bought about 10-12 items off newfrog. The prices were very good and every item was received. If the item is not in stock, count on 6 weeks delivery time, but why hurry? An honest mob to deal with.
I used to do e-shopping for many years, without any problems. More than 2 months ago, I tried the www.newfrog.com site and I really was shocked. I bought the following item:
Item: Mini Portable Car GPS Locator Tracker
Order #: *******3414
SKU: *******. 01
Price with INSURANCE: $18.31
I'm still waiting for it!
I contacted them via email, through their support... they never answer!
I really don't recommend that site for anyone!
NB: their chat support is always offline.
Horrible service, horrible shipping, complete scam. Ordered some cheap little light well over a month ago and never received it. Their "customer service" staff was rude and no help at all.
I've ordered a 29 in 1 tool bracelet. Hoping it comes in time for a present! Didn't receive any type of confirmation which is concerning. If it's received in a timely manner I will upgrade my rating. If not, I'll contact my card company and attorney general. I truly hope it works out well. They seem to have cool stuff.
I've been using Newfrog for years but no more!
Purchased a security camera that arrived faulty -was asked to provide a video of the faulty camera not working when hooked up, which I did after 3 emails stating that they did not get the video or could not open the video, they said take it to a camera company at my expense to check it. I will not do this at my expense as there is supposed to be a warranty for this equipment, was quite happy to send back but now no response from my Emails. Well no surprise! Do not buy from Newfrog as they do not honour any warranty.
DO NOT WASTE YOUR MONEY!
Cheap quality crap!
Picture looks nothing like picture they show... I wasted many hours making it andno one knew what it was so in the garbage it went. Emailed and sent pictures to company and they don't care said what do you expect our stuff is cheap... hope they go out of business
I have know about Newfrog.com for years and have always stood by they quality and specials. I will always go back to them and buy as much as I can afford. Definitely some nice specials on there. Would recommend to anyone interested in a deal.
Newfrog has the worst shipping and customer service of anyone I deal with from Asia. I just can't figure out why paypal would let them get away with it, I've ordered things from them and waited over three months for the product and they always give you some lame excuse about shipping or your post office. If they can't provide what they advertise, their site should be shut down.
Very hopeless seller. Do not buy from them. Customer Service officer Russell claimed that item had arrived at destination country on June 27th 2018 and till now has not arrived. Asked for refund and no response. Dishonest and evasive.
Online shopping from the huge selection of electronics, cell phone & accessories, computers,
Car accessories, sporting goods, home products and apparel at reasonable price and worldwide free shipping.
Thanks for your good review. We will keep improving. Have a nice day.