Newegg CA

Wife ordered me a pc for my birthday they sent us the wrong pc worth half of what it was suppose to be sent it back the communication was terrible never told us when they were picking up pc was suppose to be replaced after weeks of waiting finally hear back saying there refunding my money and could take 2 weeks i needed the pc to do my jib this has set me almost 2 months back at work thanks newegg never again

Over the years, I have ordered through Newegg. A total of handful items for computer components and related peripherals. I never had any problems until my last order where I needed to cancel my order. The cancellation was within hours and it was accepted but I incorrectly selected store credit (new egg purchase) rather than credit card of purchase. I emailed immediately using the same email communication for the return. My request was denied - they were unforgiving. So I am now unforgiving. Lesson learned I hoped from both parties. Good bye Newegg. And to those other customers out there, hope you have a better experience and as always "buyer beware". Did I use the store credit? Yes but took time and felt forced to use it - took over a year to find something I needed (and it was more than their competition).

I bought PC items for 3000$ on NewEgg Canada and the carrier (Purolator) just delivered the package in front of my door on the road as I was not at home. The packages were obviously stolen. I contacted Purolator who told me to check with the neighbors or if the package was not carefully hidden by the carrier. This was not the case, and Purolator eventually confirmed that they just put the package not hidden at all, and that I needed to see with Newegg for next steps. Newegg issues 2 claims but denied it eventually (no email, I needed to call to get some news) because "it has been correctly delivered". However when you check their Canada delivery policy page it is written carriers MUST check if they can put the package in a safe place. So they are just not consistent & honest with that.
Updates: after getting a police report and advice from the OPC I reissued a claim. Which was denied all the same by NewEgg. Besides, Purolator had the nerves to send me a survey to measure my satisfaction, but when I clicked on the link, I had a message saying that it was a mistake that they sent the survey to me.

Recently I've been thinking about that time I clicked on a checkbox that said "Free Item" and how it was used against me to steal $50. This is when Google was giving every retailer a ton of these Alexa clones (Echo) out for FREE with other orders.

Well, it's FREE, why not, right? Problem was, I never received the product I ordered. I got the Alexa clone I didn't really care about, but not the original item. So I had to get a refund, but they took off $55 for the Echo!

To this day, Newegg has failed to send me a refund for the money they took from me. There was no disclaimer stating that I would be held liable for a "FREE" item for $55. They gave me credit which I didn't want to use, given that I don't expect my next order to arrive, let alone come without hidden customer liabilities. I spent hours on chats when it happened but never got my money back, so I eventually gave up.

I just wanted to repost my story for anyone thinking of buying from Newegg: don't!

Do not buy anything from newegg.ca if you expect a food return / replacement policy. I bought a laptop on sale from newegg.ca on sale, and unfortunately had to send it in for replacement.

The laptop was deemed okay for replacement, then I received an email a couple of days later saying that I would be issued a refund because the laptop was now out of stock.

Just to be clear, I verified that the laptop model showed as in stock on neweggs website while their staff had the original laptop in their possession. No one thought to put an in stock laptop aside for me.

On the same business day that I was denied the replacement due to the item being out of stock, newegg.ca reposted the exact same laptop on a new listing. The new listing was no longer on sale and had a price increase of close to $900. Newegg staff intentionally did not replace the laptop because they would lose money. Almost a bait and switch. Fully incompetent.

After about a dozen chats with online and phone support, including speaking to a supervisor multiple times, I was told the item was both in stock and not in stock... But that they definitely will not issue a replacement.

TLDR: Don't expect Newegg returns to go smoothly.

I ordered PC hardware and it had the incorrect shipping address - tried to cancel my order 2 minutes after placing it and couldn't cancel.

Called them and asked to update the shipping address the next day, they told me to call back once it shipped. Called back once it shipped and they said they changed the address with the courier. Called the courier the next day, it was shipping to the wrong address and I couldn't change it, only Newegg could. Shipment was delivered to the wrong address.

Neweggs solution? Have UPS come pick up the package from the wrong address and refund me (but not shipping costs!)

Awful.

A horrible experience with Newegg.ca
They refused to replace my newly purchased Gigabyte motherboard claiming that I have "bent the CPU socket pins" and that this was beyond warranty.
I have assembled many computers in the past and never had problems with CPU sockets. It's easy: You line up the 2 small protrusions on the socket with the 2 notches on the CPU, make sure the CPU lies nice and flat on the socket, and finally push the lever down gently and lock the CPU in place.
Upon returning the MoBo I did notice 2 pins bent (out of hundreds of them intact), but this could not have possibly been a result of mishandling since there would be a whole bunch bent; it was defective in the first place. I should have read their reviews before purchase!

As I've said before, your company doesn't even warrant 1 star! In spite of early response then
Requests for details (which I provided), nothing further. Totally unbusinesslike!

A good company takes care of its customers when things go wrong, newegg does not do this.

I've been a customer for about 10 years. I'd think that means they value my business. But when I didn't get a package, they ignored email for 5 days, then brushed me off.

UPS only deals with the seller, but newegg won't help. Great way to chase me away.

Horrible experience. I bought a refurbished laptop from their site, spent close to $1000. When I tried to set it up (gift for Christmas) the screen would go black and stop. Contact them, eventually get then to take the item back but they issued me a store credit instead of refunding me the money. I did not want a store credit, I want my money back. They told me the item was non-refundable and non-replaceable. How can you sell a defective product and not refund it? Never using them again.

I have purchased a lot of things online and have never had so much trouble in my life. Newegg has a fancy website but the problems I had trying to buy a simple laptop mean I will never deal with them again.

Their inflexibility and verification system had me on the phone with them at least five times in 7 days, live chatting and finally cancelling my order with no resolution. My daughter will not have a laptop to start the school year given the runaround they put me through and lost time.

Newegg is a nightmare stay away if you want to preserve your sanity!