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    NewCakes

NewCakes

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Overview

NewCakes has a rating of 3.6 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewCakes most frequently mention customer service, perfect condition, and short notice. NewCakes ranks 5th among Dessert sites.

  • Service
    20
  • Value
    17
  • Shipping
    18
  • Returns
    5
  • Quality
    17
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Reviews (185)

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birthday cake (33)
Thumbnail of user allyk19
California
1 review
0 helpful votes
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July 26th, 2021

Beyond thrilled and impressed with the quality, attention to detail and precision of bringing my vision to life! It looked like an actual bucket of chicken. The custom hot sauce was a hit! Reasonably priced and top notch communication and customer service. Highly recommend.

Tip for consumers:
Email communication is great! I’m international and had no issues getting a prompt response. Plus they were so kind and had amazing customer service.

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Date of experience: July 25, 2021

Thumbnail of user kamp11
GB
2 reviews
2 helpful votes
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June 22nd, 2021

Cake very small for amount of money charged. I was misled to think I would get 25 portions out of 8 inch cake by its site.
It's not even deep it's 2 inches high.
I could possibly offer tiny taster portions to my guests so never cut it. Have offered to return it abd was told they would not be offering a reimbursement as it's possible to get 25 SMALL party size PoRTIONS out of it.
Their own words ‘Small party size" portions on complaining but it does not state that on ordering the cake (the image taken below from their website when you order the cake)
Stay away from this company... and charged £80.00 and that was left in a box in the rain.
Could not tell you what it tastes like as never cut it.
On the whole a bad experience.
Still chasing a refund for the cake that has not been eaten or cut.
Will open a case through PayPal if this company carries on refusing me a refund

Tip for consumers:
Don’t get swayed with the decorative icing ..

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Date of experience: June 22, 2021

Thumbnail of user alexs1558
GB
1 review
0 helpful votes
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June 29th, 2021

I ordered a "Walking" cake for my wife's 50th birthday, as an avid walker herself she absolutely loved it! It arrived at the hotel we booked in perfect condition (very well packaged) and tasted delicious!

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Date of experience: June 29, 2021

Thumbnail of user victorias644
GB
1 review
0 helpful votes
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May 18th, 2021

I needed a last-minute bespoke cake and found New Cakes on the internet. Jess was lovely and able to produce a beautiful cake with very little notice. It exceeded my expectations and also tasted wonderful. Will definitely use again in the future. Thank you

Date of experience: May 18, 2021

Thumbnail of user valdas3
GB
1 review
0 helpful votes
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February 10th, 2021
Verified purchase

I have ordered cakes from new cakes for the last 3 years and have never been disappointed sometimes they have arrived the day after expected but it does say to allow 2 working days before you need it can't always rely on the courier so never missed a birthday
This time I ordered a bespoke Disney stitch cake and it was stunning my daughter loved it the design was so beautiful looked to good to eat. Glad we did as it was delicious
Thanks for making a lockdown birthday special for my little girl.

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Date of experience: February 9, 2021

Thumbnail of user charlotter195
New York
1 review
0 helpful votes
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June 22nd, 2021

Thank you very much New Cakes team for the most amazing birthday cake i have ever seen! You really made all my suggestions and ideas come true. You truly captured my wishes :D The execution could not have been smoother! The correspondence was super quick and efficient!

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Date of experience: June 22, 2021

Thumbnail of user merylr10
GB
1 review
0 helpful votes
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October 9th, 2021

We ordered a Tiffany box birthday cake to be delivered to a hotel for a birthday party. I was a bit concerned about how it might be transported as it was coming by DHL, but I need not have worried - it was packed extremely well and arrived perfectly. The cake was amazing - just as it looked in the picture and the recipient was SO chuffed. Thank you again - i will be ordering from you in future.

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Date of experience: October 8, 2021

Thumbnail of user francinel58
Arizona
3 reviews
0 helpful votes
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December 22nd, 2021

I found this site quite by accident, but when I saw their work without covering it, I decided to order a cake from them for my brother's birthday! Mom and I are very happy. Everything came quickly and on time. A very tasty cake and, most importantly, a very beautiful design. We ordered the cake in minecraft style!

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Date of experience: December 22, 2021

Thumbnail of user mata22
GB
1 review
0 helpful votes
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April 13th, 2021

I've ordered the cake from Jess and the team for my partner's 30th birthday and needless to say, she was over the moon when she saw it. It was exactly as presented on the picture. Delivered on time and in perfect condition. And soooo delicious. Any less than 5 star rating would have just been a sheer spite so guys, don't hesitate. I've been emailing Jess and got response right away, customer service is top notch. Massive thanks Jess and team. Keep on with great job. Will definitely order next time as well.

Tip for consumers:
Go for it

Products used:
Cake

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Date of experience: April 13, 2021

Thumbnail of user royd167
GB
1 review
1 helpful vote
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July 2nd, 2021

Excellent service and wonderful cakes which exceeded our expectations and made our triplets birthday, thank you. Each cake was different but clearly looked like part of a set which was exactly what we wanted to achieve. Each was a different flavour, chocolate, vanilla and lemon, and all our guests comment on how good they tasted. We wouldn't hesitate to recommend!

Products used:
Cakes * 3

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Value
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Date of experience: July 2, 2021

Thumbnail of user elinaa12
GB
1 review
0 helpful votes
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February 12th, 2021

I do love this place. Cakes look fantastic, as if they're out of movies. They can replicate everything you ask the team to do! They are also so tasty. That's the place to go if you want to make a birthday special. Highly recommend this place!

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Date of experience: February 11, 2021

Thumbnail of user julieh1318
GB
1 review
0 helpful votes
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May 26th, 2021

I took a chance using new cakes, it was expensive, and i am so pleased i did, the cake was the nicest cake i have ever eaten, I chose the nugget mcdonalds cake with toffee and caramel flavours and it was just amazing. I really cant wait to need another cake. Thanks so much.

Date of experience: May 26, 2021

Thumbnail of user daniellej241
GB
1 review
0 helpful votes
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September 3rd, 2021

The cake looked just as good as we hoped. The communication was excellent and bespoke features were just as we wanted. All arrived on time and tasted great. Our little boy was completely ecstatic.
We're using them again this year as we trust them to deliver something great.

Date of experience: September 2, 2021

Thumbnail of user sherisho
GB
1 review
0 helpful votes
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August 13th, 2020

Absolutely brilliant service from beginning to end. My son wanted a superhero cake for his birthday, and I wanted to make sure that I found someone who could make exactly what he wanted. Newcakes did not disappoint. Not only were they the most decently priced, but the final product was an absolute show stopper. You could see that ultimate care had been taken in the designing. On top of that, the cake's taste was the best I have had. I am now booking them again!

Date of experience: August 12, 2020

Thumbnail of user roxsann
GB
1 review
0 helpful votes
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August 19th, 2019

Every special occasion that requires a cake I go to NewCakes. They have a wonderful selection (always keeping up with current trends) and they taste amazing too. You can order them in advance and set the delivery for the day before. It's been a god send as supermarket cakes are good for a rushed by but usual have the same ones over and over again. You can be unique with NewCakes. Every single cake I have bought has been delicious and also arrived all in one piece (via DPD who are excellent) definitely recommend this company.

Date of experience: August 18, 2019

Thumbnail of user duncanb86
GB
2 reviews
0 helpful votes
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December 2nd, 2020

This organisation is fantastic. We've had several cakes from them now and each time they've supplied customised designs that have utterly amazed us. Recently a cake clock for a birthday, in the shape of the After Eights timepiece, and was enjoyed thoroughly by the birthday recipient.
All the staff are friendly and helpful, the delivery on time, the chefs / designers are incredibly talented. Order a cake today, you won't be disappointed.

Date of experience: December 2, 2020

Thumbnail of user fionah49
GB
1 review
0 helpful votes
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November 25th, 2019

What an outstanding cake. Always the best taste cakes that I've received from New Cakes. And delivered in one piece. Everyone was well happy when received and our 15 year old son absolutely loved it on his birthday. Would highly recommend New cakes to family and friends.

Date of experience: November 25, 2019

Thumbnail of user garethm30
GB
1 review
0 helpful votes
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July 25th, 2020

I've used New Cakes a few times now and can honestly say they are hands down the best cake company going. Not only are their cakes delicious but they are simply spectacular in design and artistic execution. They deliver fast and secure, the customer service is delightful, they are excellent value for money and simply they are the best out there. The most recent cake we had was for my eldest's delayed birthday party and I was simply blown away by how superb the cake was and how it completely captured my boy. He asked to have a model of himself in his favourite chair playing his console. Words don't it justice. It was amazing. Will always use New Cakes.

Date of experience: July 25, 2020

Thumbnail of user andream401
GB
1 review
0 helpful votes
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November 20th, 2019

I have to say that the cake we received absolutely exceeded all expectations. The image on the site was great but didn't quite appreciate just how much work must have gone into this.

The person this was for was totally gobsmacked and didn't want to cut it up.

I had asked for the colours to be amended and they had colour matched them perfectly.

Will definitely use again. Thank you so much x

Date of experience: November 20, 2019

Thumbnail of user samanthas342
GB
1 review
0 helpful votes
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October 2nd, 2019

With a week to go until my mums Louis Vuitton themed birthday party, I decided I would love there to be an on-theme cake! So I optimistically contacted New Cakes to see if they could help, and they were brilliant. They were able to design the perfect cake based on 3 pictures which I sent through. They then built the cake & delivered it to my door, one day before the party. The turnaround time was amazing, and the execution of the cake & the design was brilliant. Also tasted great. I think my mum cried when she saw it!
Thanks so much :) Sam

Date of experience: October 2, 2019

Thumbnail of user suej179
GB
1 review
0 helpful votes
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October 9th, 2020

I ordered a birthday cake for my daughter's 21st... not disappointed... fabulous! I emailed New Cakes and asked if they could change the hair colour to red. The sponge and cream filling tasted delicious. My daughter absolutely loved her surprise cake. I would definitely recommend New Cakes and I'll be back again. Thanks!

Date of experience: October 8, 2020

Thumbnail of user sonian16
GB
2 reviews
0 helpful votes
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June 21st, 2019

My husband wanted to surprise me for my birthday with a cake. When it arrived it was misshapen despite the box being in perfect condition and well wrapped internally which suggest that it was like that before posting it was placed in the box. The horse is missing ears, the women looks like a male top half. Then to find out it cost over £100! Is not good. Extremely disappointed

Date of experience: June 21, 2019

Thumbnail of user saraw74
GB
1 review
0 helpful votes
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June 14th, 2017

Love New Cakes. Excellent service, light, great tasting cake which was a diversion from the standard choice and delivered on time as promised. No hassles, lovely communication. I come back again and again.

Date of experience: June 14, 2017

Thumbnail of user kazr
GB
1 review
0 helpful votes
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September 4th, 2016

Have New Cakes, got their act together? Ordered and paid in full. Worried somewhat after that because the cake was a lot of money, had paid with a credit card, so thought I may have some security there. Totally panicked as I then saw the previous reviews. But everything worked out fine. I did contact customer services, thinking it would be too late to change the delivery address. But no, that worked out. A bit of advice though, if you need to contact customer services and they promise to call back and they haven't after a while, make another call to them. I would say the staff are polite and helpful.

Date of experience: September 4, 2016

Thumbnail of user pauld560
GB
2 reviews
0 helpful votes
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May 23rd, 2019

Ordered a Game of Thrones Cake for a party - received a delicious cake, lovely light lemon sponge with lemon cream filling. Tasted superb. Unfortunately it was a day late and had some been damaged in transit.

Date of experience: May 22, 2019

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