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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
This thing keeps popping up saying it wants me to tell you what I think of your site. I was trying to get something done, and this pops up every time I go to the page. It's super annoying.
I like you are secure, but ads for other services and security proceedures it sure takes a lot of steps when I feel busy. Don't take this as a complaint, just think about lessening the number of screens I have to wade through to do a simple task.
Making unauthorized charges. Also for YEARS I have not been able to link my email service. Website set up, editing, is not stream lined and simple to login and edit.
Cannot go direct to my emails, what a hassle. Tired of seeing the scare tactic for me to purchase additional protection when I already have it in place.
My site was down and your support for me was abysmal. Basically non-existent. Reps listened well but provided solutions that didn't make sense and didn't work when I tried them.
Long time client of mydomain. Ther were a ton of things that I didn't like about my Domain. I hope you guys will do better
web.com is super broken compared to dotster. All my domains got split into 45 accounts I need to merge, I can't get the reports I used to have on dotster and getting invoices is a major pain in the $#*!. I'm migrating out of there the first chance I get.
For years I have been a customer of mydomain.com. Since being moved to web.com I have received several reminders to renew a domain that has been transferred elsewhere. I am based in the UK, but you appear to be charging me state tax on my other domain renewals. mydomain.com never charged me tax. For this reason I will be transferring all my domains elsewhere as this makes you much more expensive than other registrars.
Domain.com has taken multiple SSL charges for the same account, and refused to delete them, remove auto renew, and will not refund same for hosting website Solarinstitute.store
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB