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NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
So far so good
This website has performed as well as I expected
I lost my business, very hard to deal with domain.com
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
Interface and fees
I want to express my disappointment with the lack of service and support I've received from domain.com regarding my SSL certificate. Despite having a valid certificate, my website continues to display as 'Not Secure.' On two separate occasions, I reached out to domain.com through their online chat feature, only to be told that the engineers are aware of the issue and are working on it. However, it's been close to a month now, during which time I've paid for a service that I'm not receiving the benefit of.
When I inquired about compensation, I was offered a mere 10% off my next renewal, which I find unacceptable given the current circumstances. It's unfair to expect me to pay for a service that's not functioning as it should. A fair and reasonable response would be to suspend charges until the issue is fully resolved.
I've escalated this matter to the CEO, Sharon Rowlands, in the hopes of finding a fair solution. I believe it's crucial for domain.com to prioritize the satisfaction of its customers and address issues promptly and appropriately.
We have experience some issues with our email server at RoundCube, but we enjoy working with you. Thank you.
You renew my domains too early and your fees are to high to keep using your service.
Was charged twice for 10 year renewal. And I cannot believe that you needed 50 characters in order to accept my complaint.
How do I check my email? I used dotster and now I can't find my email at:
*******@houstonseismic.com
I have an ongoing ticket that has been open for several weeks. No feedback on progress unless I reach out and waste both my and your time to get updates. No ETA on solving the issue either. Issue started as E-******* and is now S-*******. I feel your team is unable or unwilling to solve the problem and therefore I cannot recommend you to anyone.
My domain "transferred" from mydomain.com, is still not properly transferred, and I have still not access to make any changes - I seriously suspect that web.com does not have the willingness nor skills to correct the error they have made.
Access to my email has been unreliable. Some days, I am just not receiving email at all. When I send test email to these addresses, they bounce.
On more than one occasion I discovered that my DNS CNAME and A records had disappeared. When I tried to open a support ticket it turned out that domain.com won't let you do that; you can only communicate with the company through a crippled chat interface. The first time it happened the rep claimed the DNS servers hadn't lost anything, so the next time it happened I documented the responses from domain.com's DNS servers with screen shots and this time the rep admitted that other customers had experienced the same outage. I tried asking him how I would go about getting a refund for the remainder of my registration period but he wouldn't answer my question. Another hole in the service is that there is no way to export the DNS entries for backup, a feature that even GoDaddy provides.
Terrible UI, high prices, no customer support. The mydomain experience was much better.
You do not have as many extn. As we used to chose from,, why is that
Mydomain.com did a great job since 2000. I stayed on cos all my info is in here and secured in 1 place. Why move?
I have been trying to access my domain which keeps on coming up with Privacy Error.
Everytime I make a change to one of my domains, I get a confirmation but then have to contact your chat to actually get a change done.
It seems ridiculouse that the verification code goes to your email address when you are trying to logon for your email, how are you supposed to get to the code if you can't logon!?
Would it not be more useful to send the code to your mobile phone number like most other organsisations do
Poor service they just get you on a ride but service is abominable...
The new updates make logging in more difficult and it take longer to navigate to the individual features.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members