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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Domain.com has taken multiple SSL charges for the same account, and refused to delete them, remove auto renew, and will not refund same for hosting website Solarinstitute.store
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It seems like you are purposely not sending me the domain transfer code. And your renewal prices are ridiculous, which further leads me to believe this is intentional, so I am forced to keep my domains on here.
I have waited for some weeks now, but I haven't heard about how the migration of my email forwarding and mailboxes that I talked to you about (on the live chat) is progressing. I would like to be able to see and manage all the forwards and mailboxes that I had for all of my domains when my account (lucidware) was on dotster.com. The example we looked at was grahamdotcom.com but I have other domains with dotster.com / web.com.
The migration from dotster.com to web.com does not seem to have completed yet. Are the engineers still working on it? Could you please update me with some progress? If there is a queue, where is my account or domains in the queue?
Thank you.
I like the direction your going with the new dashboard however there are some things i have come across that have been kind of a step backwards... the transfer epp auth code has been an issue and there have been a couple of other issues as well.
Issues with domain purchase. Process has taken way to long to get it resolved.
My website has been down for 4 weeks. I've contacted web.com over 30 times without any solution. I only get the "our engineers are working on it",. "we're sorry"..."thank you for your patience" system generated email but no solutions. Yet they want me to continue to renew or pay for services not rendered!
I have been with domain.com since 2019 and it was a really painful experience. Many issues - from losing an entire website and email account due to an interruption in automatic payment that I have not done myself, but was due to a bug on domain.com's side. To issues of SSL not being activated, payments that show up in paypal but don't show up on the billing page on domain.com, etc. etc. I am sorry to say, but I am not satisfied with the services, and I find domain.com to be unreliable and a liability to my business.
Users are unable to export invoices - this is an issue that has been brought to your attention several months ago yet remains unresolved
I wanted to access my account to check something quickly. What followed was two different authentication codes sent to my email that I had to wait for. Then a popup to dismiss. Then this rating popup.
I've been at this for almost 10 minutes now and I just wanted to check something on my account. Not even there yet.
Cancel my hosting package. It seems there is no one smart enough in your company to configure my website. I have been trying for at least 5 days. Even your so-called "level 2" never contacted me after 3 days.
After your interface upgrade my company has experienced nothing but problems from your service. Its unacceptable that domain.com does not even offer an email of chat logs and instead suggests I take a screen shot of my chats with your customer support! This experience has made us reevaluate our continued use of domain.com and we had decided that another domain registrar offers far superior support and we are now working on a migration plan to end our relationship with Domain.com
We are now in the process of migrating our URLs over to
Went through several issues in the transition phase.
Weeks together our websites a simple basic html websites were down. At present websites are up and running. Wish this will continue infuture too to change the experience rating.
It is more about selling than customer service after I have purchased my domain. I have been trying to create an email using my new purchased domains unfortunately, everywhere I click is about trying to sell me new stuff I don't need or want
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB