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NetworkSolutionsReviews 3,046

3.2

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From the business

Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

service
197
value
70
shipping
28
returns
38
quality
107
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Australia
1 review
0 helpful votes
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Domain.com has taken multiple SSL charges for the same account, and refused to delete them, remove auto renew, and will not refund same for hosting website Solarinstitute.store

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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May 21, 2024

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Date of experience: May 10, 2024
California
1 review
0 helpful votes
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It seems like you are purposely not sending me the domain transfer code. And your renewal prices are ridiculous, which further leads me to believe this is intentional, so I am forced to keep my domains on here.

Date of experience: May 10, 2024
Alaska
1 review
0 helpful votes
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The update on the page layout has left us lost on where the tools are located. Many of the tools seem to have been removed

Date of experience: May 10, 2024
GB
1 review
0 helpful votes
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I have waited for some weeks now, but I haven't heard about how the migration of my email forwarding and mailboxes that I talked to you about (on the live chat) is progressing. I would like to be able to see and manage all the forwards and mailboxes that I had for all of my domains when my account (lucidware) was on dotster.com. The example we looked at was grahamdotcom.com but I have other domains with dotster.com / web.com.

The migration from dotster.com to web.com does not seem to have completed yet. Are the engineers still working on it? Could you please update me with some progress? If there is a queue, where is my account or domains in the queue?
Thank you.

Date of experience: May 10, 2024
Michigan
1 review
0 helpful votes
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I like the direction your going with the new dashboard however there are some things i have come across that have been kind of a step backwards... the transfer epp auth code has been an issue and there have been a couple of other issues as well.

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
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Issues with domain purchase
May 20, 2024

Issues with domain purchase. Process has taken way to long to get it resolved.

Date of experience: May 10, 2024
TT
1 review
0 helpful votes
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Still having some trouble in navigating as compared to previous.

Date of experience: May 10, 2024
Colorado
1 review
0 helpful votes
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My website has been down for 4 weeks. I've contacted web.com over 30 times without any solution. I only get the "our engineers are working on it",. "we're sorry"..."thank you for your patience" system generated email but no solutions. Yet they want me to continue to renew or pay for services not rendered!

Date of experience: May 10, 2024
NL
1 review
0 helpful votes
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I have been with domain.com since 2019 and it was a really painful experience. Many issues - from losing an entire website and email account due to an interruption in automatic payment that I have not done myself, but was due to a bug on domain.com's side. To issues of SSL not being activated, payments that show up in paypal but don't show up on the billing page on domain.com, etc. etc. I am sorry to say, but I am not satisfied with the services, and I find domain.com to be unreliable and a liability to my business.

Date of experience: May 10, 2024
France
1 review
0 helpful votes
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Users are unable to export invoices - this is an issue that has been brought to your attention several months ago yet remains unresolved

Date of experience: May 10, 2024
GB
1 review
0 helpful votes
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Support not helpful at all waiting more than 2 days to create an email account

Date of experience: May 10, 2024
Belgium
1 review
0 helpful votes
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Hard to find any positive since the migration from mydomain. Only problems and solutions that aren't one.

Date of experience: May 10, 2024
Colorado
1 review
0 helpful votes
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I wanted to access my account to check something quickly. What followed was two different authentication codes sent to my email that I had to wait for. Then a popup to dismiss. Then this rating popup.

I've been at this for almost 10 minutes now and I just wanted to check something on my account. Not even there yet.

Date of experience: May 9, 2024
Oklahoma
1 review
0 helpful votes
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Cancel my hosting package
May 19, 2024

Cancel my hosting package. It seems there is no one smart enough in your company to configure my website. I have been trying for at least 5 days. Even your so-called "level 2" never contacted me after 3 days.

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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After your interface upgrade my company has experienced nothing but problems from your service. Its unacceptable that domain.com does not even offer an email of chat logs and instead suggests I take a screen shot of my chats with your customer support! This experience has made us reevaluate our continued use of domain.com and we had decided that another domain registrar offers far superior support and we are now working on a migration plan to end our relationship with Domain.com

We are now in the process of migrating our URLs over to

Date of experience: May 9, 2024
India
1 review
0 helpful votes
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Went through several issues in the transition phase.
Weeks together our websites a simple basic html websites were down. At present websites are up and running. Wish this will continue infuture too to change the experience rating.

Date of experience: May 9, 2024
Texas
1 review
0 helpful votes
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It is more about selling than customer service after I have purchased my domain. I have been trying to create an email using my new purchased domains unfortunately, everywhere I click is about trying to sell me new stuff I don't need or want

Date of experience: May 9, 2024
Georgia
1 review
0 helpful votes
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How come you charge for privacy of my private information? You have to meet the security standards else I will leave your platform

Date of experience: May 9, 2024
Maine
1 review
0 helpful votes
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I don't believe you're transparent enough with your domain plus privacy protection. I will be calling your offices shortly.

Date of experience: May 9, 2024