NetworkSolutionsReviews 3,045

One of the worst hosting companies out there. Good luck!

Even this form does not work, it says it's ok and then asks for 50 characters.

Very difficult to cancel and delete subscription of this account.

I tried to order an SSL certificate for my website but never received the service even though $170 came out of my bank account. Multiple agents assured me they couldn't see the transaction so I had to go out of my way to send screenshots and proof from my bank accounts before they would take the situation seriously. They assured me I just had to wait for the service to start working even though it had been multiple days. After about 4 days I finally got a message from the billing department saying they refunded me the money with no explanation why the service didn't work and why the transaction disappeared from their site. So after a week of not having the service that I paid for and having the money gone from my bank account, they refunded me the money with no explanation and now I have actually lost money because of the exchange rate between countries. They have taken no steps to acknowledge or remedy the situation. They simply told me to "Try purchasing it again" even though they haven't bothered to tell me why the service didn't work in the first place or why the payment history disappeared from their site. Absolutely abysmal service and 2 very unhelpful agents and a very unhelpful billing department. I would highly recommend to any one not to use this site or their services.

Our website has been down for over 20 days! And NO ONE IN YOUR COMPANY SEEMS TO KNOW WHY OR CAN FIX IT. I'm on hold everyday for hours to hear "WE ARE STILL WORKING ON IT" seriously? It's just a small info website! I am not receiving any calls or emails, and I AM LOSING BUSINESS! Because of the fault of your company!

Not very user friendly for someone that is not very experienced.

I have been unable to receive the support on the website build that I was promised when I purchased the most expensive tier. I have been trapped into two part authentication even though it is not selected in my privacy settings. This keeps me from getting outside help with my website build. I'm extremely disappointed in this company so far. Hopefully someone can help me soon. BTW... I have spent hours on your chat in the site and still have not gotten help. Customer service is extremely friendly and that is the only plus so far.

It took me weeks to get my email migrated because your support people kept failing to update the back end, even with multiple chats. One tech suggested i do it myself.

Great experience with no problems easy access to everything

I have been paying for a product that has given me nothing but hassle and nothing of use yet. Everyone I have contacted has spent time to help and been kind but nothing was fixed. Im constantly told to watch tutorials. If the live people can't fix it a recorded tutorial won't either! Ive been told parts of product are 3rd party and you don't have control over them. You do support and make money off these bunk 3rd party products that scam your clients! Im frustrated to say the least. Going to attempt one more time to create a useable website and hopefully change my rating!

The reason I am disappointed is because the prices increased and the service package size and options decreased. How is that fair. You've charged me 3 times what I am used to paying and all of the thing I used to have available in my active accounts I'm now being charged for them or they are removed. These are sties that are years old not new. They shouldn't be managed this way. You can lose loyal customers who would spend more doing this greedy disservice. It's criminal business practice. Just because it is common practice doesn't make it right

Migration taking ages - no resolution for me domain, I am not able to do anything with my domain and still you are charging me full with no shame

The connection response is a little bit slow. Some of the new features are being covered up that need to dig them out with some efferts.

Purchased an SSL certificate for my site which I could not install. Requested assistance from Domain. They loaded it and crashed my website which then wasn't visible or accessible for 4 weeks. I couldn't even access the admin panel. They then charged me without authorisation for additional SSL certificates. In total I paid for THREE SSL certificates, none of which worked, were implemented or used. Their stuff up resulted in catastrophic damage to my business:

- the loss of access to my site at a critical launch period meant information sent out to potential clients was unable to be accessed and has led to a poor perception in the market and potential loss of income.
- The launch had 3000 flyers sent out with a link to the site which, after an action by a customer service member of Domain, caused the site to be unavailable. Another significant cost.
- plus the charges of not one but 3 SSL certificates, unused and cancelled.

After multiple interactions with the customer service team, acknowledgement that they charged me incorrectly, confirmation that they would refund all THREE, almost 3 months later I have one refund, some rubbish story that the other one has been refunded and that they are working through the remaining one.

There response today, we understand your concern, we'll look into it AGAIN. This is such a joke.