From the business
Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
Good customer service, but not enough features or tutorials on the use of the website builder.
I gave up on one of my sites because of the constant spamming which I believe originated with Domain.com's systems. The navigation is confusing, I have to click many times to reach my destination. When I have an issue it takes four or five chats with Support to resolve it. I just feel frustrated.
Your electronic services are better than the services provided by humans
DNS update is duplicating records while editing the existing one. Now trying to delete one of it without success.
mydomain.com had a better interface to manage domains...
Terrible interface and leads to small charges that are hidden to the user.
Its very good. I am happy with it and all the services and help center
I have been trying to correct an auto renewal billing issue for a month. You have been charging my card multiple times for the same protection plan. When I call in you refund the charge and then two days later you bill my charge card again.
I have been trying to change the owner of a domain for months now and none of the people of the customer service has been able to solve the issue (not accecpting a payment!)
CUSTOMER REFERENCE CODE OF INCIDENCE
ID I-*******
I am trying to put my domain behind cloudflare but my name servers are missing. You suggest that I restore the default, and I did, but that didn't help.
Renewing with a new card is a pain. Also Website builder is not loading and customer service stinks
The new renewal process is confusing, I spend more time trying to find what to renew, and eliminating not desired services
Very poor in various ways... would be glad to discuss it with a real person
I'm in here because I have been charged for something I did not order.
If dotster was bad, web.com is worse. So much trouble to simply log in every time, especially as a manager for a client who doesn't have access to her personal email. Chat service is quite bad as well, compared to other sites. I'm trying my best to leave this service permanently, but it's difficult to even extract myself. Right now I'm dealing with cancelling web hosting and domain renewal that I cancelled last year through dotster. If my client hadn't noticed, she would have been charged hundreds of dollars for something that we both thought was taken care of. This is just one of many issues.
I've reached customer support 2–3 times to solve the issue with the domain and DNS settings.
Each times, they didn't solve the issue and broke the website.
Support representative haven't spent enough time to focus on my issue and solve it.
And I'm still having the issue with DNS settings.
You should be able to point to a link without having to sign up for a monthly plan
Sold me a product but can't get ahold of anyone to walk me through it
No way to contact Domain.com regarding problem setting up Google workspace - Google does not recognize domain has been purchased; will not set up workspace account I paid for through domain.com. Directs me to contact Domain.com for assistance, but no contact available.
Not the most user friendly. Difficult to set up simple adjustments.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members