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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have had multiple experiences with not being able to access my site and had called customer service repeatedly, often with receiving information that was later contradicted by another service rep.
The experience has been clunky, but service is great.
Hi Lynn,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
I HAVE CHANGED MY DOMAIN RENEWAL OPTION FROM "AUTO" TO "MANUAL", SO THAT THE DOMAIN WILL EXPIRE AND YET TODAY, I SEE THAT YOU HAVE CHARGED ME FOR A RENEWAL FOR THE GLOBALSOURCING.INFO DOMAIN AND THE FUNDS HAVE BEEN DEDUCTED FROM MY ACCOUNT TODAY. I HAVE CHANGED THE RENEWAL OPTION, SO THAT THE DOMAIN WILL EXPIRE BY ITSELF
Hey Izak,
We can fix that. Give us a call or chat and we will be happy to take a look at it!
DJ
Customer Advocate at Domain.com
Excellent, fast Company, gorgeous services, nobody but them...
Hi Alejandro,
Aw shucks. Thank you for such a kind review!
DJ
Customer Advocate at Domain.com
All time, i can use the platform without inconvenience. Easy icons to find all information.
Hey Gustavo,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Can't transfer one of my domains, keep getting flagged and suspended.
Hey Ilya,
Let us help you! We would be more than happy to do so. Give us a call or chat
DJ
Customer Advocate at Domain.com
Every time I chat with someone it's an amazing experience.
Hey Matt,
That is awesome! Thank you for your review!
DJ
Customer Advocate at Domain.com
domain.com is the best and safest site to purchase domain
Hey Fuad,
That is so good to hear! Thank you for your lovely review!
DJ
Customer Advocate at Domain.com
I registered 2 domains several days ago. They are still pending, although this was supposed to take up to 24 hours only. No communication from your side.
Hey Tan,
This is something we need to look at. Please give our live support a call or start a chat!
DJ
Customer Advocate at Domain.com
Some continuing(!) technical problems with active domains falsely appearing as inactive in your interface. Crazy stuff. I'm also unhappy with your recent domain renewal price increases.
Hey David,
Please give our live support a call!
DJ
Customer Advocate at Domain.com
Your site does not provide instructions to change user name
Hey Amos,
Give us a call and we can help with that!
DJ
Customer Advocate at Domain.com
Hi Tim,
That is awesome! Thank you for your kind review!
DJ
Customer Advocate at Domain.com
Platform is flakey with many bugs. My business (eventscape.io) is currently totally offline because the domain failed to renew properly. Major overhauls and new quality control procedures are required to get this platform to an acceptable level of stability.
Hey Kevin,
Thank you for yoru feedback. We will look into this!
DJ
Customer Advocate at Domain.com
I'm not familiar with technical terms. More examples would be helpful!
Hey Tom,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
I didn't see the option to set privacy on transferring my domains.
Hi Dale,
Give us a call and we will get you straightened out!
DJ
Customer Advocate at Domain.com
Your site is super slow and my domain is still not available
Hey Kyle,
That's strange. Let get that looked at. Give us a call or chat so we can better assist.
DJ
Customer Advocate at Domain.com
Kris has been very patient, knowledgeable, and professional.
Hey Maceo,
Thank you for your lovely review!
DJ
Customer Advocate at Domain.com
Professional skills in communication and understanding
Hey Ismail,
Wow thank you!
DJ
Customer Advocate at Domain.com
Love the easy to use interface. Just allot of trackers.
Hi Michael,
That is great! Thank you or your feedback!
DJ
Customer Advocate at Domain.com
Very easy to get your need here and very good price on this Domain.com really I love it
Hey Mehmooda,
Thank you so much for your kind review!
DJ
Customer Advocate at Domain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kathy,
Interesting. We will get that taken care of immediately.
DJ
Customer Advocate at Domain.com