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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased this from you by mistake. I used Godaddy before for this charity. I don't know how I purchased from you. I would not care except for the fact that I can't use yours! Either the page wont load or I don't know how to use it! It is not as easy as godaddy
I keep getting emails to verify things that should be verified such as ssl etc.
Hi Shayla,
Give us a call and we can fix that!
DJ
Customer Advocate at Web.com
I canceled my account and your associate falsely created an order and transferred my domain from Google to Web.Com. To add to the insult they charged me $38 for an order I did not create.
Hi Tunde,
Give us a call so we can fix that.
DJ
Customer Advocate at Web.com
I have had trouble signing in with my password, however, I have now successfully changed it.
Hi Roger,
That's great! Thank you for your review!
DJ
Customer Advocate at Domain.com
Every thing is all right. I am just waiting for an answer from you.
Hey Ram,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I can't get my issue fixed. I've known for a while that whenever I contact your help center it will take multiple days if not weeks and multiple attempts to get simple things corrected. Your help center uses scripts and pre-written responses and tries to dismiss of each inquiry for help as soon as possible. Thus, ignoring simple problems that go on for weeks requiring threats of exposure and multi-media of domain.com making me want to get rid of domain.com. But I don't want to think about the alternatives. I consider the customer service just to get my A1 aviator.com URL forwarded to my Facebook page. Took me weeks. Multiple tries was absolutely outrageous and I was months ago and it's still bothers me and you ask me to rate you? I rate you was terrible
Hi Jacobb,
Give us a shout at reputation@newfold.com!
DJ
Customer Advocate at Domain.com
Registering Domains: easy & convienent.
Web hosting: Mostly hassle free. I dislike that in order to work with my website, I need to log into my account here.
Hi Marshall,
Thank you for your review!
DJ
Customer Advocate at Domain.com
The payment went ok but now I'm trying to get the site set up on the server downstairs and it is just not going. I can get to the site but it constantly refreshes.
Hi William,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Good experience; However, 2 days for the domain name to be well registered and linked to Hostinger website is too long in my opinion.
Hey Marquez,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
Hard to get the images to crop into place on website.
Hi There,
Give us a call so we can help!
DJ
Customer Advocate at Web.com
The section for tech support is really difficult to find.
Hi Dejuane,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Constant issues and when ever I call support they want me to purchase something else or do something I am not comfortable with.
Hi William,
We will look into that.
DJ
Customer Advocate at Web.com
I would like more support. I am having trouble customizing parts of my site to my particular needs. The adjustments are not there, and I can't figure out where to look for answers.
Hi Toby,
Thank you for your feedback. Just give us a call if you need help!
DJ
Customer Advocate at Web.com
Not enough help on the weekends that know what they are doing
Hey Jennifer,
Thank you for your feedback.
DJ
Customer Advocate at Web.com
Hi John,
Thank you for your review!
DJ
Customer Advocate at Web.com
Website builder is not working (not redirecting) :(
Hi Gints,
Try giving us a call!
DJ
Customer Advocate at Domain.com
They always try to get you to buy more stuff and the website builder sucks. I've had too many issues.
Hi Mark,
We are sorry to hear that. Thank you for your feedback.
DJ
Customer Advocate at Web.com
I spoke with the customer service department in two occasions, and they were not able to answer my questions (which is ok with me). They told me the opened inquiries to the design department and they would get in touch in 24-48 hours. To this day, the have not contacted me. Three weeks and counting...
Hi RIcardo,
Give us a shout at reputation@newfold.com
DJ
Customer Advocate at Web.com
Hi Lee,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Several hours on the phone and in online chat to secure an SSL certificate for my website. Five different "representatives," only one of which has a clue how to help. But, still no solution. Review your logs (if you even have any) of attempts to do this for my domain, "www.bellyacres.net." It will read like a tragic comedy.
-- Christopher Rulon
Hey Christopher,
Give us a shout at reputation@newfold.com so we can help out!
DJ
Customer Advocate at Web.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joyce,
Give us a call so we can fix this for you!
DJ
Customer Advocate at Domain.com