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NetworkSolutionsReviews 10,280

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Texas
1 review
0 helpful votes
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It is easy to search for a domain and even if the particular one isn't available, they offer options that are comparable.

Date of experience: December 28, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Sherrill,

Thank you for your review!

DJ
Customer Advocate at Domain.com

Tennessee
1 review
0 helpful votes
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Web hosting has not been the best and support is alright

Date of experience: December 28, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Bryson,

Thank you for your review!

DJ
Customer Advocate at Domain.com

Canada
1 review
0 helpful votes
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Why do most of my domains that are set to manual renewal, automatically renew?

Date of experience: December 28, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Jeffrey,

We set it to auto renew so you don't lose your domains on accident!

DJ
Customer Advocate at Domain.com

Minnesota
1 review
0 helpful votes
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It has been great to work with web.com and our website is looking good.

Date of experience: December 28, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Mary,

Thank you for your review!

DJ
Customer Advocate at Web.com

Latvia
1 review
0 helpful votes
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Great for managing domains and getting a website up and running fast

Date of experience: December 28, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Janis,

Thank you for the great review!

Marissa
Customer Advocate at Domain.com

California
1 review
0 helpful votes
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Easy ui
December 27, 2022

Easy ui - needs a mobile app to help control domains

Date of experience: December 27, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Jason,

Thank you for your feedback!

Marissa
Customer Advocate at Domain.com

Canada
1 review
0 helpful votes
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Was a bit confused about why I would also get a message from the domain seller and be asked to create an account there and then when I did that did not find my domain there but anyway representative explained this to me
Then I had difficulties with your telephone verification system but the chat feature on the side was helpful-your automated attendant though should immediately offer the chance to speak to a real person I mean email with a real person if they can't solve the problem that was a bit frustrating

So getting everything into place has taken quite a bit longer than I had anticipated about 3 to 4 hours but at least I seem to have everything set up and am now going to start building my 1st website

Date of experience: December 27, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Malcolm,

I'm glad to hear you were able to get everything set up. Thank you for your review!

Marissa
Customer Advocate at Web.com

New York
1 review
0 helpful votes
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Love it and way $#*!ing better than any other host out there

Date of experience: December 27, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Zain,

Thank you for the great review!

Marissa
Customer Advocate at Domain.com

GB
1 review
0 helpful votes
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Seeing a monthly account charge was for website security when I do not hold a website domain at Register.com. I contacted them to be told I have a few weeks to request a refund. I repeatedly stated I did not order the service and that it must be an internal error to no avail. Register.com may add small charges to accounts and then refuse to return the monies.

Date of experience: December 27, 2022
Texas
1 review
0 helpful votes
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Very hard to download pic to web site not happy with web.com sign up an paid for site it been for months an can't get help
December 28 2022 poor service

Date of experience: December 27, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Jeremiah,

Give us a call so we can help!

DJ
Customer Advocate at Web.com

New Hampshire
4 reviews
2 helpful votes
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Website still not up
January 26, 2023

Website still not up. Emails: told that transfer would not affect emails yet it was down for two days affecting my business. Told 4 different things by four different reps. Paid for a service for someone to log onto my computer to fix the program but told that the service I paid for was not for the repairs I needed. NOT A HAPPY CUSTOMER SO FAR.

Date of experience: December 27, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Joseph,

Give us a shout at reputation@newfold.com and we will help!

DJ
Customer Advocate at Web.com

Saudi Arabia
1 review
0 helpful votes
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Good
December 26, 2022

Good and excellent but need more payment option not only Paypal

Date of experience: December 26, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Cleofas,

Thank you!

DJ
Customer Advocate at Domain.com

Colorado
1 review
0 helpful votes
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Email isnt as easy to use as the legacy version I had in support.web.com. Customer service rarely provides good service.

Date of experience: December 26, 2022
Reputation T. — NetworkSolutions Rep
over a year old

HI Rick,

Try giving us a shout at reputation@newfold.com so we can help!

DJ
Customer Advocate at Web.com

California
1 review
0 helpful votes
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Its been okay but I wish you could convert into a app for free!

Date of experience: December 26, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Gloria,

Thank you for your review and feedback!

DJ
Customer Advocate at Domain.com

Iowa
1 review
0 helpful votes
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We got billed $36 for product that should not have auto renewed.

Date of experience: December 26, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Jeff,

Give us a call and we will solve it all!

DJ
Customer Advocate at Domain.com

New York
1 review
0 helpful votes
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I'm a Novus at this computer stuff, at least for me it's a great learning curve. I will just keep building on the site and upgrade as I need fit.

Date of experience: December 26, 2022
Reputation T. — NetworkSolutions Rep
over a year old

HI Frank,

If you need any help call us!

DJ
Customer Advocate at Web.com

India
1 review
0 helpful votes
Follow Sreenivasa H.
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The service is good and the uptime is good but the renewal process has been painful for the last two years...

Date of experience: December 26, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Sreenivasa,

Thank you for your feedback.

DJ
Customer Advocate at Domain.com

Illinois
1 review
0 helpful votes
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Editing web sites is a pain
January 25, 2023

Editing web sites is a pain. You would think it would be as easy as "drop photo here", but it is not. I cannot easily create web pages and connect them to the right page. You would think i could create the page and link it up, but it doesn't even work like that.

Date of experience: December 26, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Tessa,

Sorry to hear you are having issues, but give us a call if you need any help!

DJ
Customer Advocate at Web.com

Alabama
1 review
0 helpful votes
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The people I have worked with so far have all been very helpful, extremely proficient, poised, and personable. I am very pleased with Web.com so far!

Date of experience: December 26, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Ray,

That is so good to hear. Thank you for your review!

DJ
Customer Advocate at Web.com

Georgia
2 reviews
10 helpful votes
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I find the websites quite easy to build on my own however, I'm not new at using this service and perhaps that's why I feel such ease in doing so, but I also must add that the first time I used this website, it wasn't at all difficult to catch on to.

Date of experience: December 26, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Renee,

Thank you for your review!

DJ
Customer Advocate at Web.com