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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I keep getting charged several times for the same domain.
This company has the best customer service. If I can't load pictures they request that I email it to them and they handle it for me. I have use this company when it was Yodle and I'm still happy with my website. I build most of it myself but there is always someone to help me out if I mess up. Thank you Web.com
Hi Linda,
Thank you for your awesome review!
DJ
Customer Advocate at Web.com
I'm having a lot of problems with installing the ssl certificates and my word press has been giving me a "too many redirects" error so I cant even get in to my dash board. But the service is good and customer service is excellent. I would recommend Web.com to anyone who wanted to build a site. I just wish I could get the stuff to work. I don't understand why there is no install ssl button like other sites have or why there is no ftp file manager that i can access to use personally to fix the redirect error. All in all though its a good service
Hey Damein,
Try giving us a shout at reputation@newfold.com and we will see what we can do!
DJ
Customer Advocate at Web.com
Only one of 5 domains completed transfer. No notice, no updates
Hi Wade,
Give us a call!
DJ
Customer Advocate at Domain.com
Poor English pronunciation skills... I was lied to about grace period... I was upsold... another agent tried to sell me a product before even fixing the problem he was supposedly working on... I was lied to about getting a return phone call... I was told to wait 24 - 48 hours multiple times with no resolution...totally confusing getting tossed between Network Solutions and Web.com... A completely miserable experience last over a week.
Hey Michael,
Give us a shout at reputation@newfold.com and we will see how we can help!
DJ
Customer Advocate at Web.com
I can't find instructions to build up my mail accounts
Hi Miguel,
Give us a call and we will work this out!
DJ
Customer Advocate at Domain.com
Would have loved that the offers include the security features so our websites didn't go thru as unsafe
Hey Benjamin,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
Poor web interface and customer service live chat takes time to work
Hey Rayan,
Thank you for your feedback. Next time give us a call!
DJ
Customer Advocate at Domain.com
Still havent been refunded for my previous logo of 19.99
Hey LeKeshia,
Give us a call and we will look into that for you!
DJ
Customer Advocate at Web.com
I'm trying to forward my domain name to course website and I don't know how! The live chat isn't working and I can't find customer service contact info!
HI Dorian,
GIve us a shout at reputation@newfold.com and we will help out!
DJ
Customer Advocate at Domain.com
I need some help, a phone number and a person to talk to please.
Hey Tammy,
You can talk to us by giving us a call at (800) 403-3568
DJ
Customer Advocate at Domain.com
Beware. They will not let you delete your credit cards to stop further payments. They make it impossible to delete your account. And charges. I put a stop on my card and getting a new one. Filed complaint with BBB. Going to file a complaint with Attorney General's office.
Hi Carol,
Give us a shout at reputation@newfold.com and we will straighten this out.
DJ
Customer Advocate at Web.com
For many days I'm trying to connect my (.com),which I recently purchased,to my built-in website. (every thing I purchase and consultants guided me to make a (web forword) but I don't know how. I want some one to do it for me... that's all
Hi Mr,
That is something we can help with. Give us a call!
DJ
Customer Advocate at Web.com
Confusion in making payment.
Getting confusing emails concerning suspension when account is paid in full!
No phone support.
Hi James,
Give us a shout at reputation@newfold.com and we will be able to help!
DJ
Customer Advocate at Domain.com
My website expires Jan 2 and I can't renew it. I called to do it and it got refunded. My website was getting trasferred from the old web.com site to the new one and it is stuck in limbo
HI Aubrey,
GIve us a shout at reputation@newfold.com and we will straighten this out.
DJ
Customer Advocate at Web.com
So far not managed to open the generated WP site, - always getting strange error messages
Hey Espen,
Give us a call or chat!
DJ
Customer Advocate at Domain.com
I wish I could use my 14 domains more uniformly. But, it's a great company no doubt.
Hi Travis,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
Your customer service is really not helpful, email service is no longer available, and live chat is not always working, for international client is really not easy.
Hi Kuo,
Give us a shout at reputation@newfold.com!
DJ
Customer Advocate at Domain.com
Low quality of services. Cannot use the domain that I've bought like 7 days ago.
Hi Marius,
Give us a call or chat!
DJ
Customer Advocate at Domain.com
Navigate need to be simple. Uploading photos are a pain in the butt
HI Tavarius,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
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Hey Hayden,
Give us a call so we can fix this.
DJ
Customer Advocate at Domain.com