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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just learning as a I go as I've developed sites before. Looks east and efficient.
Hey Renee,
You got this!
DJ
Customer Advocate at Domain.com
Didn't enjoy the lack of clarity
Like interaction with some staffs
Hi Ibikunle,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Cannot manage domain name. Ticket: S-*******. It has been weeks. I *NEED* to be able to change DNS settings that are affecting email flow. Your site is broken.
HI Laurie,
Try giving us a shout at reputation@newfold.com.
DJ
Customer Advocate at Web.com
Web builder could be simplified a bit more and more editing options
HI marg,
Thank you for your review!
DJ
Customer Advocate at Web.com
Always have issues updating card details, live chat doesn't work, can not seem to get any help elsewhere
Hey Michael,
Have you tried giving us a call? We are always happy to help!
DJ
Customer Advocate at Domain.com
Your phone service is horrible, the young woman didn't help me at all and I still got charged for an additional $45.00 and I still have no website or anything to show for it
I think your all a bunch of online crooks
I'm not happy with your phoney service
Hey Maria,
Give us a shout at reputation@newfold.com and we will be happy to help!
DJ
Customer Advocate at Domain.com
Very difficult creation tool. Hardly intuitive. Keeps asking for more money. Hopeless. Only provides guidance if you live in the USA.
Hey Joan,
Try giving us a shout at reputation@newfold.com so we can get you the assistance you need.
DJ
Customer Advocate at Domain.com
It was said that setting up the domain would take up to 24 hours, it's been almost three days now...
Hey Shahar,
You may want to contact support. They can look into that!
DJ
Customer Advocate at Domain.com
Some complications, particularly on setting up the email.
Hey Phillip,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
I don't want domain anymore and it renewed before expiration date, I want my money back
HI Michael,
Give us a call and we can look into that!
DJ
Customer Advocate at Domain.com
I can no longer purchase Microsoft 365 email subscription
Hi Nweanyichukwu,
Give us a call and we can look into this.
DJ
Customer Advocate at Domain.com
Been a customer for many years. The DNS interface still doesn't work in 2023. Can't properly add records and always need to contact support to perform simple tasks/changes. Now, Live Chat doesn't work and I need to login using different browers to try to reach for help. Domain.com needs serious improvement
Hey K,
Thank you for your feedback. We will take a look into this.
DJ
Customer Advocate at Domain.com
So far so good except doc is not clear how to set up domain forwarding
Hey Henry,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Malgré une gros problème je vous donne 5 étoiles pour la qualité de votre support en ligne
Hi Tony,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
Login is temperamental, webmail doesn't seem to really work, I asked for mail forwarding and it doesn't seem to be working either. Overall I'm really disappointed that I moved my URL at this point. If I thought I could get my money back I would move away from your company.
Hi Thomas,
Give us a call and we will fix that all!
DJ
Customer Advocate at Domain.com
Issue fixed but annoying to deal with. Paid for services right off the bat and had to contact to customer service to actually get applied to my account. Also not very intuitive and user friendly.
HI Brian,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Could not sign up through Domain.com. Clicked on Sign Up Here but it went back to the home page using both Chrome and Firefox. Clicked on Chat and again, went back to home page.
I contacted phone support who helped create my account.
To be clear, the rating for Domain.com is a 3. The rating for the support Tech who helped me = 1000.
I employed many customer support Techs at my company Doody Calls Pet Waste Removal. I sold my company as of Jan.1,2023. Before that, I worked as a computer Tech at IBM where I learned good old fashion customer service, so I know good from bad from terrible customer service.
I am bulk creating domains and moving domains from Go Daddy. If your Tech had not helped me then and quickly, there were many other domain sites I could go to.
Very Well Done, Domains.com Customer Service Tech!
Hey Ken,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I need assistance from an agent, but the online chat is not working. Further, in the Help Centre, when I click on How To Contact Support, the URL provided; https://helpchat.us.com/, leads to an unsecured page advertising sex.
For a company that is promoting online security, I would not expect something so offensive.
Hi Christine,
Thank you for your feedback. Try giving us a call!
DJ
Customer Advocate at Domain.com
Bad billing experience. I put my card as payment method and Domain.com keeps on charging my Paypal account.
The site is not confortable to use.
Hey Rodrigo,
Give us a call and we will fix that!
DJ
Customer Advocate at Domain.com
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Hi Kerry,
That's great. Thank you!
DJ
Customer Advocate at Web.com