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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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My domain isn't pointing to my other domain - both owned by you. I can't get anyone to help me correct the issue.
I have had a really hard time getting my store set up. I have asked several times for assistance, but my online chat person sends me to the links on the help page. My website is published and nothing seems correct
I was locked out of my website from Saturday until today, but now that it's working and I'm getting what I paid for, I'm happy.
Well...we have 3 domains with them. No better review than this.
Hi Leonardo,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
I've been on the phone with web.com and network solutions for 2 weeks and have spent 10+ hours on something that usually takes other providers 10 minutes to complete. Not one tech has been able to give me a consistent answer in regard to helping me transfer my domain from network solutions to web.com in a reasonable timeframe. I've done hundreds of transfers as an agency owner and web developer over the years, and this has by far been my worse experience with a hosting provider I have ever had. In the upcoming days, I will be submitting my full experience to trustpilot, reddit, facebook and google to warn others to avoid using web.com's services.
Their business model is tricking people into signing up for things they don't want. They send tons of emails trying to confuse customers. Use a different company!
Possibly the worst customer service, I personally have ever had, constantly getting passed from person to person, noone knows how to help...you should be ashamed. Finally 1 person helped, but your cs team as a whole...terrible.
Links aren't opening on your site. It's frustrating. I'm trying to review hosting and it's not going through.
Just very confusing. I purchased a domain and the protection and privacy and yet I still can search for ther same exact domain and it says it available!
Hi Tiffany,
If you have already purchased the domain name, it may take a few days for it to show as unavailable. That being said if someone does try to purchase your domain during this time it will not work since you are already the owner. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Domain.com
For more than a week now your support has not been able to resolve my problem. Ticket No.S-*******. I have been a client for more than twenty years and I do deserve better service and attention. I have been without email for two weeks. Called your support center many times and I get no updates or a resolution. All I get is we are still working to resolve the problem. I been advised that by the end of the day the problem will be resolved, and nothing happens. This is unacceptable level of support service!
Website builder is slower than expected in trying to revise a template and rather limited in placement options in trying to layout our new website. Admittedly this is my first day working with it so perhaps things will improve as I get more experience with it.
Mark T.
Event Manager
Hi Amanda,
Please do not hesitate to give our support team a call if you run into any problems. They would be more than happy to help. Thank you for your feedback.
Marissa
Customer Advocate at Web.com
Experience is good, would of like a more feature rich UI
Hi Joseph,
Thank you for the great review!
Marissa
Customer Advocate at Web.com
Trying to cancel my domain and cannot access that page or get help from the chat
I have been working on building a website with wordpress for over 6 months and have been having difficulty. The pricing for the domains and renewal have been just fine.
Hi Brad,
It's unfortunate to hear you have been having issues getting your site up and running. Please feel free to give our support team a call, they would be more than happy to help however we can. Thank you for letting us know.
Marissa
Customer Advocate at Domain.com
Customer service has been over the top exceptional in every interaction
Hi Emily,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
In addition to service charges they don't exist on other website builders being exorbit your website builtder leaves a lot to be me and I'm not really happy with the WA' I have to struggle to get anything published or how every single published website instead of just managing an entire account for a flat rate is an additional $50 or whatever it's crazy it's expensive and it's not better than other website builders like sitepad which things built directly at AC panel and it doesn't have a lot of options You charge like a premium service and then give sub premium results I on to hear temporarily so I can figure out how to move everything but of course everything has been made extremely difficult and geared towards Your proprietary stuff which leaves a lot to be lonely for
I wanted to cancel a domain I bought by mistake and nothing.
Hi Francisco,
Oh no! Please feel free to give our support team a call. They would be more than happy to see how we can help. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Domain.com
Register.com is garbage. They are good at one thing: registering your domain in 1999. Never give them your credit card for any reason. Today I authorized an $11 charge. Just got an American Express alert they charged my card $75.97. This is the $#*! I'm talking about. Shady, shady, shady. Most dishonest company I've ever dealt with. Only time in my life I couldn't get a vendor to reverse a charge for a non-functioning product, so I disputed with AmEx and *they* reversed the charge for me. I cannot even articulate what absolute trash these thieves and con artists are.
There is a lack of information about where to find things
Hi Mickey,
Please do not hesitate to reach out to our support team with any questions you may have. They would be more than happy to help!
Marissa
Customer Advocate at Domain.com
Forcing HTTPS on my website is still not working. Cannot figure out why, despite purchasing a SSL certificate.
Hi Benjamin,
Oh no! If you purchased an SSL those keys may need to be manually input into your account. If you wouldn't mind giving our support team a call they would be more than happy to help with that. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Web.com
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Hi Candace,
Thank you for the kind feedback.
Marissa
Customer Advocate at Web.com