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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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There is no instructions on what you need to do next. I didn't realize my email was thru google platform
The phone support is far from professional, helpful, repectful, or knowledgable. I was charged $99.99 when I never authorized any charge and I was adamant that I DID NOT want to be charged. I was charged anyway and sat on the phone with "support" for 3 HOURS. Ridiculous.
I cannot understand how to add pictures to the services page.
I am getting started with web building and i gotta admit its not easy to navigate. I get it sometimes other i havent got a clue how to get around it
Hi Grace,
I am sorry to hear you're running into problems navigating our cPanel. If you wouldn't mind giving our support team a call, they would be more than happy to help with this. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Web.com
Why was I not informed that my domain is about to expire!? Now someone has bought it and I've lost access to emails and more! Wtf? No warning, no email, nothing!?
Everything is arranged so that it is easily found when needed. When I wasn't sure how to do something with the server side form to email, I quickly found a tutorial on your site that clearly explained what I needed to do.
Hi Tyler,
Thank you for the awesome review!
Marissa
Customer Advocate at Domain.com
My email is not working. Ticket has been escalated several times, no result.
I can not talk to a real person, auto system...ask what my first job was?
Then I got a call back and hung up. Do you think that is good service?
From someone who has never built a website before the first one took a few days but the second one was complete and live within 2 hours!
Hi Gary,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com
As I have been your loyal customer, I have requested a discount code for my new domain purchase with you. Yet, your approach to my request was so rude.
Website builder is broken and don't alllow to upload ready HTML.
Webpage sometimes is not available.
Connect to the WordPress doesn't work
Experienced issue that required support (your website throwing errors preventing me from checking out). I contacted your customer support department and chatted with user 'megashree' for approximately two hourse. User could not answer my questions and took ~5 minutes to respond to each message. When I asked a specific yes or no questions they responded with something completely different. I was not getting useful support from this agent, so I asked to have the support ticket escalated to their manager, hoping that someone with better communication skills could help. They outright refused my request and told me I was wrong.
Can't log in to my account on my mobile for some time now
Hi Anna,
Oh no! If you wouldn't mind giving our support team a call, they would be more than happy to look into this for you. Thank you for letting us know.
Marissa
Customer Advocate at Domain.com
1. Easy to navigate
2. Clarity with the offers
3. Reasonable pricing
4. Scalable
Hi Shaharuddin,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
I find this system really hard to use! I have done sites in register.com and this is just not as easy to use and create pages.
Hi Theresa,
Oh no! If you are still running into this problem please deon't hesitate to give our support team a call. They would be more than happy to help however we can. Thank you for your feedback.
Marissa
Customer Advocate at Web.com
The site builder is nice, but it would be very helpful if I could sort my product list by newest to oldest.
Hi Tempest,
Thank you for the wonderful feedback!
Marissa
Customer Advocate at Web.com
Trouble building the website and being charged twice. Now my redirecting that has worked for almost 2 years is no longer working.
Hi Jeffrey,
Oh no! If you wouldn't mind giving our support team a call, they would be more than happy to look into this and see what we can do to get the problem resolved. Thank you for letting us know.
Marissa
Customer Advocate at Domain.com
Lack of support documents for the eCommerce platform. Most fields don't have any tips/hints as to what needs to go in each field (mainly related to the Export/Import Automation)
Hi Michael,
I will take this to the eCommerce team and see what they can do. Thank you for your feedback!
Marissa
Customer Advocate at Web.com
Quick and easy ordering process. And if any problems, really good customer service, with fast solutions!
Hi Stig,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com
Unclear search results, insufficient information about occupied domains
Hi Ulrich,
Thank you for your feedback.
Marissa
Customer Advocate at Domain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer,
I am sorry to hear you are having this problem while using Domain.com. If you wouldn't mind giving our support team a call they would be more than happy to help you with the next steps. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Domain.com