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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
Very user friendly! Very easy to work on and set up site. Fantastic!
The customer service staff easily could resolve the issue.
You asked me the second that I logged in. This is ridiculous. And now you require at least 50 characters...
The web.com user interface is difficiult to use when compared to the lassic doster.com GUI. Also, why is web.com so full of marketing messages and attempts to upsell me? I just want to do my work -- not fight off ads.
Our website has been down for three weeks now. Web.com stinks.
All is well. I appreciate the authentication step. I just need to update the debit card on file
I have called to cancel my privacy and sitelocker auto extensions because I never used it and there is no cancellation on the website. After I chat with the customer services. They simply say it is set as auto renewal. I then turned it off, but I was still charged fro 200+ which I did not use the services not even for the last subscriptions. What can of services are Web.com providing, not allowing user to cancel services they have never been used.
Sad that email forwarding is leaving. Means I have to leave too.
Your new web site and services suck!
I am unable to get to your web bases email tool and you lost my email services within my account. The best thing I got from support is try again later?
Email isn't working, google workspace never let me even try to use it without trying to extort more money out of me to use it so I lost money on that because a refund was refused. And customer service can only help with issues about half the time. Also, I tried to say 2 stars but then I couldn't leave a review at all. So that's shady
Absolute rubbish. On the rare occasions their website/management tools actually let you in and work, they then don't do the things you want. Or worse say they have and you find out a week later it didn't work, so then you have spend an hour trying to get back into the thing to try again. The prices are way too high, and you would think by now they would learn, but no.
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB