NetPlus AUReviews 7

Had two encounters in the last week. Firstly went to buy an item, I was aware they didn't have in stock and would need to ordered in. I was happy to wait for it to come in. At that point they jacked the price by $20 to match another retailer. This was justified by saying prices had increased. Hey, if you can't honour an advertised price, don't advertise it. Secondly, I needed a case they had advertised with 3 showing in stock. I jump in the car and head down there but alas there is no stock. Again, time wasted, I leave empty handed.

I had a quote done for a PC from another Computer shop on 18/05/20 on a complete package. I already bought the PC Case somewhere else and it came to $1565. I went that same morning to Netplus in Osborne Park and i asked him if he can do better then this quote. After a while he gave me his quote which came to just a few dollars short of $2000. I said to him, the other guy charges me $1565 and you are charging me over $400 more. He said yes so i told him i will go with the other guy. He didn't even stopped me or offered me a better deal or even pricematched so i walked away. Absolutely a disgrace, you would think that he at least would take a couple of dollars of the other guys quotation considering Covid19 how that has impacted the work force but he just let me walk out the door. So Netplus just lost out on business. The guy is a moron and obviously doesn't care about customer service. Stay away from him. I went to Austin Computers in Osborne Park instead and he gave me a better price. You should be ashamed Netpus if you treat people this way.

I'm writing here to "balance the scales"... I've been buying parts from Netplus since 2007. Until it's closing- from Myaree mainly. I have purchased in-store, but the bulk is shipped to me. I email & am replied to respectfully- with all queries answered. I've asked for specific towers built & quotes beforehand- as well as their personal recommendations. Every time, very well thought out & options given. I especially have dealt with Stephanie- & she always emails back.

I've not had to return due to warranty nor have I ever had a substituted item- so I cannot speak to that area of service.

In store: polite, took time to answer queries, etc. i did not feel rushed or that the staff were uninformed- as others have stated here.

RE: stock levels-- telephone if it's critical. Not that hard to do. And before making the leap that "everything ought to be perfect"> I'd ask, "in whose best interest is it that you check" if time is of the essence?

Netplus has been fine for me. Just wanted to give a review that supported the service I've received.

Cheers