• Netflix

2017 CUSTOMER CHOICE AWARD

Netflix

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Overview

Netflix has a rating of 3.44 stars from 1,846 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Netflix most frequently mention streaming service, watch movies, and original series. Netflix ranks 1st among Streaming Movies sites.

  • Service
    268
  • Value
    267
  • Shipping
    110
  • Returns
    113
  • Quality
    252
Positive reviews (last 12 months): 8%
Positive
16
Neutral
10
Negative
174
48
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What reviewers want you to know

Positive highlights

Critical highlights

  • Terrible selection, non existent customer service & it's WAY TOO EXPENSIVE & NOW THEY WANT MORE!
How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Customer service didn't help me”

Daikeh S.
1/8/24

Customer service Did not help me at all, for the past couple of months money has been taken out of my account. I have disabilities and I didn't know that this amount of money has been taken out of my account. I've explained to the customer service agent they ignored everything that I had to say. There are people using my account as we speak right now I would like someone to please contact me because they're not allowing me to speak to somebody above them this is a well-known company. I am very disappointed with how I'm being treated.

Reviews (1,846)

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Reviews that mention popular keywords

customer service (81) stranger things (18)
Thumbnail of user natgaspardwoiu
15 reviews
0 helpful votes
March 29th, 2024

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Thumbnail of user amiranp
15 reviews
1 helpful vote
January 3rd, 2024

Recently binge-watched the last season of Lupin... Thank you netflix for being such a top streaming service. The quality of your Tv serious is beyond the sky, no cap.
By the way, another interesting thing about it, heard of the remake of the GTA trilogy for phones? Having a subscription on Netflix benefits here, too, because you can enjoy this masterpiece on your phone just having it. Download the game and play with the delight! That what i am doing now, starting from GTA 3, of course.

Quality
Thumbnail of user markb2137
2 reviews
1 helpful vote
June 16th, 2020

It is the first service with perfect suggestions for me, starting from countries of series.
I don't know how they do it, especially now, but thank you, guys, for what you do!

Thumbnail of user jabinm
2 reviews
0 helpful votes
May 9th, 2020

Nothing could be better than chillin' out and watching your favourite series... I'm just loving all the series and this beautiful platform as well!

Thumbnail of user taylorw146
2 reviews
23 helpful votes
April 8th, 2020

The best app for persons who adores movies and TV shows. "60 days in." is my new favourite TV show for today. Thanks for your work)

Thumbnail of user miaw69
7 reviews
0 helpful votes
January 11th, 2021

They have very large list of movies and series all of them better than other. I enjoy binge watching series on weekend. High quality content.

Thumbnail of user olivian94
2 reviews
4 helpful votes
October 22nd, 2021

Netflix is my favourite streaming service for watching movies and TV shows. Probably, only those who do not like to watch TV shows and movies have not heard about Netflix yet. I like this streaming service so much that I have had a subscription for 1.5 years. I have never regretted this!
I love the way Netflix looks. Perhaps from all services that I have used this service has the best interface.
On the main page, offered movies are changing all the time, and usually, there are either new movies or new seasons of popular ones, or the most-watched TV shows and movies.
I find it quite great that when you hover the cursor over the movie you like it starts to play the trailer and show the basic information concerning the specific movie.

Thumbnail of user rowiem1
2 reviews
315 helpful votes
May 5th, 2020

At a very small price, I have watched some quality originals on Netflix which include Tiger King. Also nice that they have content for my small babies as well. Good one

Tip for consumers:
the basic package is good value for money

Products used:
basic package

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Thumbnail of user teresac537
2 reviews
10 helpful votes
August 22nd, 2020

Great Shows, Great Value. Really helps me through boredom during this pandemic. One small fee is enough to entertain the entire family. Love it!

Thumbnail of user dylans246
0 reviews
0 helpful votes
January 16th, 2022

Please dont ever take away teen wolf I've watched it like 10 times over and over and it lights my day up the bond between scott and stiles and Allison and theo and Malia and lydia and kira

Thumbnail of user mountains1
114 reviews
242 helpful votes
October 15th, 2019

Five stars for this wonderful service.

I have been a loyalist since the old "ordering queue" days.

Now I mainly just stream films and TV series online.

Honestly... I am addicted... would not know what to do without Netflix.

Mil gracias...

Thumbnail of user damons98
2 reviews
0 helpful votes
January 9th, 2022

There are lots of movies, both stories and documentaries. I really enjoyed the entertaining Netflix platform and recommend it.

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Thumbnail of user rubik6
2 reviews
0 helpful votes
July 19th, 2021

I recently had got stuck on my payment update, my payment was done but I was not able to subscribe to Netflix i. E I was not able to watch movies etc. but as I got contacted with Netflix support they instantly helped me and solved my issue within a day. Thanks to Netflix and keep bringing up new thrilling Movies.

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Thumbnail of user yesloj
3 reviews
4 helpful votes
July 21st, 2020

The best streaming service. There are a lot of films and series and all of them with subtitles which is also great for me as I do not speak English well.

Thumbnail of user guillermomaripan41
6 reviews
0 helpful votes
March 22nd, 2024

Netflix is my go-to source for entertainment. Their vast library of movies, TV shows, and original content caters to all tastes and moods. The streaming quality is excellent, and I appreciate the ability to create multiple user profiles for personalized recommendations. Netflix truly sets the standard for online streaming services.

Thumbnail of user sarahs3811
1 review
0 helpful votes
March 30th, 2023

I've never had any subscription but now I always watching tv shows.

I've had 0 lags or problems with entering or finding something. But I don't like the rewind function, you have to press it 2 times and it has the feeling that it takes 20 seconds

Service
Quality
Thumbnail of user georgew1648
1 review
0 helpful votes
September 19th, 2023

While i was watching monsters inc the monster came and eated my dog 10/10 so then i walked and got som

Thumbnail of user yunat3
2 reviews
1 helpful vote
February 2nd, 2024

Netflix is great for its vast and diverse library of content, offering a wide range of movies, TV shows, documentaries, and original productions that cater to a multitude of tastes and preferences. Its user-friendly interface and personalized recommendations make it easy for viewers to discover new and engaging content tailored to their interests.

Products used:
tv shows and movies

Service
Value
Shipping
Quality
Thumbnail of user robertt619
11 reviews
8 helpful votes
October 10th, 2019

They have so many shows and movies, new and old. The most importantly - they're all high quality. It means I can watch anything on my big screen and it almost feel like I'm in a cinema. Of course sometimes I miss some movies from the past which they doesn't have but look at the bright side: I can always watch something new! Price is outstanding too. Doesn't hurt my credit card too much and it's well worth it.

Thumbnail of user chaotictwinsigandrick
1 review
0 helpful votes
December 7th, 2023

Netflix in my opinion has the best tv shows. It has everything you could possibly want on tv. Matter of fact I'm part of my own business that I made with two of my closest friends. I'm an actor and eventually I'm gonna tryout for Netflix's most popular tv shows. So definitely sign up for Netflix. It's the best! I want to add that I'm gonna be starring as the new Avatar for the Nickelodeon tv series. Knowing Netflix it's most likely gonna get the new Avatar series on Netflix when it comes out. I also want to add that I might be the new Miles Morales Spider-Man and like I said before Netflix will probably be looking to get Spider-Man movies on Netflix.

Thumbnail of user adenk1
6 reviews
1 helpful vote
August 5th, 2021

This platform has so many series, movies in various language. They also provide very affordable plans. We can use it as mobile application as well as web application.

Thumbnail of user debhorad1
1 review
1 helpful vote
May 12th, 2020

The best movies, the latest films, HD format and that is all thanks to the Netflix TV shows collection.
Yeah it is quite expecnsive, but I agree to pay for this. Because I cant find smth similar to this except of HBO.
Constanly refresh content, so probably all people can find smth, also all films are divided to different so-called holders so it is pretty easy to find the favourite genre.

Thumbnail of user laylab30
1 review
0 helpful votes
August 11th, 2022

This new series The Sandman is amazing! This is something that I waited for long time, it really keeps my attention from the beggining until the end. Lord of the Dream is such a perfect role for Tom! He really give us great perfomance, al least 4 episode that I watch for now.

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Thumbnail of user dcarlson11708
1 review
0 helpful votes
September 4th, 2023

I have been a customer for 6 years. Due to unforseen circumstances had to downgrade my package. Before the change was even supposed to go into effect once I made the change to lower priced package (good quality with ads) we were unable to watch anything on Netflix -- it will either not load or will glitch completely within 20-30 seconds or less & stays frozen from there on. It does not start playing right at any point - no matter how long you sit there or even if you restart it does the same thing - glitch & freeze. I am very disappointed by this. This was going to be a temporary change but have canceled Netflix completely now. They offer a variety of packages so you should be able to purchase any package & still use the service. Use Paramount, Hulu, Peacock, or any other platform because they don't care what package you buy you are still provided your service. For 6 years I have subscribed to a Netflix package of great quality, no ads, multiple screens but now after 6 years needing to change temporarily I'm unable to use it even tho I I'm paying for it. I just want people to be aware how Netflix treats their customers even after many years & want those that are on budget know you will screwed. I don't like leaving bad reviews but this has been going on for a week -- ANYTIME I try to use it on anyone one of the 3 TVs in my house it can't be watched. At 1st thought it was a fluke but after trying multiple times, multiple shows, on multiple TVs for over week - it's definitely no fluke! SO disappointed with Netflix!

Products used:
Netflix

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Value
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Thumbnail of user lilianah42
2 reviews
0 helpful votes
November 29th, 2022

Amazing platform, i just love it! Great tv shows and movies available on your laptop or mobile if you travel somewhere! The new series 1899 is really really good! I love that they have great cartons for kids, it helps me sometime when I am so tired, my kids can watch Netflix all day. The new series 1899 is really good,

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Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.

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