The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.
This summary is generated by AI, based on text from customer reviews
Netflix has to be the worst. It freezes all the time and when I tried to call they said they can't help me. They want you to pay 20 dollars for poor service. Why would anyone do that. It will not let you stay on to watch a movie it just brings you back to the Home Screen. They also will not let you get your money back you have to keep something all month that does not work. Out of 5 stars they have a 1.5 rating and they took the review page off because they said too many people were complaining
Netflix new account restrictions to limit sharing is flawed. My wife and I do not share our account with anyone. We do use our account at our home and our cabin. We are not able to use it now at our cabin because of this. We were told we need to pay 7.99 more a month to do this. Not to mention the increases in membership costs of the past few years. Could not be more disappointed in the service. Talk about a company making tons of money just wanting more out of hardworking people.
Appearently, we signed up under share on 4 devices, an since netflix sees it has more accounts then subscribers. So they make it to where everyone has to pay.
Originally what the agreement was can be played on 4 devices.
I say we boycott netflix like we did Budweiser an hit there pockets. Make them uphold there agreement
Ive been with netflex before theyvwere a streaming service. It has going real bad. It always shuts itself off, ill be in the middle of watching something and it will shut itself off or freeze. I have no trouble with my other platfirms
The new sharing clause is laughable. Moves /shows are old. There is too many streaming sites that allows sharing to even consider it. Take notes from blockbuster and the Redbox movies. Oh wait they are nonexistent. The ppl has spoken. Our password our money u can't tell me what to do.
Cancelled
I have been a long time member and can't even get on it anymore on my Smart TV with Apple TV.
They are apparently also trying to get rid of their good customers. I cancelled and I won't be going back.
I'm trying to watch an old series on Netflix and it just keeps shutting off.I realize these greedy scumbags need to get paid from every single gle domicile, even though some of our kids are serving our nation and live in other cities and or countries to protect you freedoms, you need to generate qs much money as possible so my son can no longer share my Netflix, hope the 15 or 20 dollars is worth it to your greedy pos..
Horrible service. Apparently they think they're the next dish with every channel? LOL. Since the password sharing isn't allowed anymore I've done my best to spread the word. I myself canceled, and talked 2 friends and my aunt into cancelling. Still trying to get more people to cancel. It's crazy, because Hulu is 10x better and they aren't even this greedy. Hope the 1 million plus users that quit within the first few months and millions more are worth that extra $7.99.
We love Sex Life. Please don't take it away from us. Everyone is entitled to their own opinions. That being said, WE LOVE NEXTFLIX SEX LIFE. It's one of my favorite favorite shows.
Everytime I come home to watch it at like 5 in the morning when literally streaming in my household is non existent... It never works even though I pay for it. Just sad.
I can not believe I paid for a family plan and my daughter who lives elsewhere now has to pay. Ridiculous! As if Netflix doesn't make enough money considering they are the number one stream for movies. You lost a customer I will get Apple TV!
Netflix went to $#*! always stops the movie and it's ONLY NETFLIX THAT DOES THIS,HULU,PRIME VIDEO OR PEACOCK I CAN WATCH ALL THE MOVIES ON THERE NETFLIX IS A RIP OFF PAYING FOR SOMETHING I CAN'T USE SO OBVIOUSLY BYE BYE NETFLIX YOU PIECE OF $#*! RIPP OFF
Literally so mid, every time I go to watch something, I happen to get bored out of my mind and end up at yellow youtube instead. Do better Netflix.
They new policies... on sharing with a family member we'll it's defnot longer family TV, since not all kids live under the same roof and go of to college it doesn't mean they not longer a family, since you aren't a presenter in your own house and do go on holidays, stay over friends house or go on a trips around UK it's total disregard for a consumer. Leave netflix ppl more rules will come and price is keep going up... seriously go fish Mr Greg P, you are greedy hope netfilx lose aloooooot
I own one television and have had to contact customer service several times to verify my account as required by Netflix. Netflix continues to accuse me of password sharing each time I contact the customer chat. They're so paranoid and greedy they're going to lose customers for their accusations. I just want to watch my one television that I pay streaming for without Netflix creating constant drama and wasting my time with each verification customer chat.
How dumb of you guys... You just lost money from me. My kid was under my account (I paid premium) just for you guys to change to this. Seriously a waste of money and a JOKE YOU TURNED OUT TO BE.
Get rid of the new household feature. I said what I said.
Netflix is following the path of blockbuster. Get with the times and recognize that people don't want to drop multiple hundreds of dollars on multiple streaming services. They remove any show they make that's enjoyed despite positive reviews and if your family tries to save money by sharing an account they penalize you for that too. These greedy corporations are why pirating is coming back. Make it easy to get the content people want, and the product gets purchased. Make it hard, and people give you the finger and find workarounds. Learn from your mistakes Netflix and you might see our money again.
I have had Netflix for YEARS. All the sudden it starts logging me out of everything and I cannot log back in. I've reset the password multiple times and still cannot sign in. Nobody in my family can log back in now after being signed out and yet we are still being charged every month even after canceling the account.I'm still waiting on a resolution from customer service from 4 days ago.
My wife and I have been with Netflix since almost the beginning, but due to the way the recent "crackdown" has been executed, we are leaving Netflix for good. We have paid for the family plan for several years now and recently, we weren't able to get into our account because of the way Netflix mismanages their accounts (for example, it is impossible to change the confirmation phone number, even within your account or with customer service because they insist on sending a confirmation to a number than no longer exists). Given the hour plus wait-times on the so called customer service, I'm guessing a lot of people are having the same issues. My wife and I don't share our password but because we travel and use Netflix (as we do our other streaming services) in different areas with different TVs, Netflix insists that we open accounts in each area. So basically, Netflix has taken the approach the everyone is stealing from them, even legit, long time customers and the only way to solve it is to throw more money at them. This is beyond insulting and hence, we are leaving Netflix for good and giving our money to a streaming service that appreciates their customers. Bye-bye Netflix!
Answer: They do not, but he can listen to stand up shows I guess
Answer: Ohh finally someone thats having the same problem... Netflix always blames my Wi-Fi but, I know thats not the problem. Considering canceling.
Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.