Net10 Wireless

After 10 years of being a customer I suddenly cannot send or receive MMS (picture messages). I called over a dozen times when each agent simply tried the same exact script without escalating the ticket to a technical team. They never call you back and hang up on you if they don't know how to resolve. This should be an easy fix with your network! Ridiculous company! Do not use them! Worst ever

Instantly disabled my data and voice halfway through the month and then sent the message below requesting me to call in for a special offer. How stupid is this scam? You disabled my phone so I can't even call! People on trustpilot are reporting the same thing.

"Service Msg: We apologize for any inconvenience, but we will be interrupting your phone service to deliver this critical service message: Your phone service will END soon due to the shutdown of the underlying network and you will not be able to make or receive calls, including emergency calls or calls to 911. We are providing a FREE OFFER so you can continue your service. Please call *******437 immediately to speak with a representative."

I've been with Net 10 for about a year. I find I often cannot access the internet (even though I show LTE networks with over 4 bars, and I have had 3 times when "somehow" their settings made my phone inopperative (ability to connect to the Verizon system), and when tech support technician is less than capable, they refuse to pass you onto a supervisor. I've performed factory reset, checked all of the settings, removed and reinstalled the sim card, etc. I can receive texts, but any incoming calls go to a voice mail recording (that I never set up), and I cannot call out. The fourth call in finally had a tech that verified that it's net 10's settings, and are trying an update. I'm leaving...

They forced me to switch the phone; all minutes worth $150 gone - no credit, to activate a new phone is about hours (!) of listening "pleasant" music and how they care about me. The chip one pays twice... if lucky

They have the worst customer service I ever saw they do not care about you and I'm here to tell for everyone to stay away from them they're just bad bad people with the worst customer service you will ever find

I liked their price but when I moved to a new location I couldn't get a signal for 3 miles. I had to switch to Verizon and porting my number was incredible. I made 24 phone calls to get that number ported from net10. I called Verizon as well, no luck. My 25th call was to the FCC. My 26th call was back to Net10.
I said "i know these calls are recorded, I have the day and time written down. I am making you aware I have filed a complaint with the FCC and they are starting to investigate your inability to port my phone number". Well,,,, they promptly did a 3 way call with Verizon and it was solved in under 5 minutes. Kudos to the FCC, they followed up not long after and I closed my complaint, they never needed to do a thing,,, just needed to use those 3 magic letters.

IIf I could give them negative 10, I would. They are the worst company on the planet. Was charged twice in Feb. Then called, got one charge refunded, then service was cut the next day. Been trying to call them, on hold for HOURS, always end up being disconnected when agent can't explain anything. They can't explain to me WHY I paid for a month and was deactivated in after they received payment.
Now, I can't even get through to cancel! Can't change or edit auto payment on their website to stop auto payments from happening. THEY CHARGE, RECEIVE PAYMENT THEN GIVE NO SERVICE!

They don't even know what they doing I activate the phone with them data not working at all I called them couple times they can't fix it, they hang up the phone on me bad customer service

Net10 no longer sells a 4G Hotspot device called Moxee.
New name is SimpleMobile.
Price changed big time $35 / mo for 15GB. That's a rip off.
You do get personal WiFi.

In the Midwest we have a great deal of problems using cell phones if one gets more than 10 miles away from an interstate highway. NET10 works very well in this area as they use Verizon's phone network. Rarely have dropped calls.

My complaint is when it comes to buying a new phone if someone's current phone begins to malfunction. I bought a new one because the battery was going bad in mine and it would cost over twice as much as a new phone for the battery. I managed to use Bluetooth to transfer my data from my old phone to the new phone. I had 8 days and 850 minutes of service left as I use the 1000 minute, 30 day cards. After transferring my data to my new phone I tried to add a new 1000 minute, 30 day card to my reserve. Instead of adding the service to my reserve the phone kicked out my remaining time and began using the new card immediately. This angered me.

I called a customer rep at NET10 and was given the run-around. They would not put back my remaining days and minutes. So, I then took the new phone to the store that I purchased it from (a Walmart cell-phone center)). Walmart contacted NET10 and received the same run-around that I did. I didn't get my 8 days and 850 minutes restored. That has stuck in my craw. So be careful when purchasing a replacement phone.

No more 1 GB Hotspot data for $10.
TracFone now wants $35 for 15GB with new SimpleMobile Moxee.
$#*!ed again by the telecom tycoons.

At first I was impressed with their quality, but after a week of trying to activate my phone I was very displeased with their service. I spent about a week without service, when I called and set everything up they said a tower was down and they reassured me there was nothing wrong with my service or phone, then they told me my phone wasn't compatible with their service even though the day before they said it was perfectly compatible. I asked to speak to a manager, which they transferred me as soon as i asked, then they had me on hold for over 10 minutes! The reason i was transferred in the first place was for a refund, I was told that they don't do refunds of any sort by the manager, so I payed $50 +tax for NOTHING! I wasn't compensated for ANYTHING, they had no respect for the business I was bringing them, no customer is right policy what so ever! They kept me on the phone for over 30 minutes with the typical run-around saying my phone and my service were perfectly fine! I was told a tower was down and that was the problem, then the next day I was told there was nothing wrong with any tower in my area that would be causing the problems. My experience was a NIGHTMARE! I'm now switching to AT&T, hopefully my experience will be better than the one I had with Net10

I am impressed how bad this company is, horrible, cringe worthy junk. Decided that paying anything more then $30 for about 300 units of text/and or minutes is unnecessary for my cellphone situation. I went to store got two 1000 minutes $25 30-day monthly plan cards. Also paid around $10 for a new SIM card Bring-Your-Own-Phone. Oops this plan ONLY works with Net10 Phones. Gee wonder what the business motive behind that is. OK bought cheapest Net10 phone +shipping $17 total. Go to try the cards... Oops your new Net10 SIM card is not working properly... call company takes get this 2 hours 12 minutes and 43 seconds to talk to someone... on LiveChat. Not telephone but LiveChat. LiveChat costs a business nothing compared to telephone. OK, first customer service representative does not know what they are doing... probably because the company wants dirt cheap workers and is not willing to train them. Who pays the price for this... me. Second customer service representative tells me we will send you a new SIM card in 3-5 days. I tell her I need phone service NOW can I not just eat the cost and buy another overpriced $10 SIM card... NO you must wait. I wait 4 days nothing ever showed up. Get new phone and new plan with MetroPCS price is OK nothing fantastic especially since I know employees of T-mobile get unlimited talk and text for $9 month. Net10 SIM has NEVER come. Well these $25 cards are not refundable. Talk to new customer service representative OH sir those $25 1000 minutes 30 day monthly plan cards are for HOME SERVICE not cellular service. Wow, friend asks me why they have not been able to contact me I tell them situation they laugh and tell me Net10 is garbage company and that even if I did set up service with them the coverage would be so spotty with endless dropped calls. Tells me company is disorganized and incompetent you end up wasting more money then you tried to save. Wish I would have known. This company is garbage. If they gave me cell phone service for free I would refuse. Ended up wasting so much time and more money then I should have. Company does not care at all, as soon as they get your money its yeah whatever. Stay away from this company, Ting, and Lyca as I have heard.

I've had net10 since I can remember many years, my daughter pays 130 month for At&t service after using so many gbs she is up charged, I pay 45.00 month it's 50 but get 5 discount for having auto Bill each month, for that money I get At&t service too, my daughter says her service is better, um okay, so what At&t sends a signal down and says hey she's a net10 user don't give her as good service, ridiculous right, any way so I get At&t with unlimited talk, text and internet service, never any overages, oh and no long term commitments, no contracts, the bill is always right and the service clear, customer service is always good to me, you can bring your own phone which allows you 8 gigs at lte speeds then goes to 3 g. I have never ever seen any difference in speed, I buy an unlocked phone and a net10 sim card, if you want T-Mobile or Verizon you just have to buy compatable phone and sim, At&t is a GSM phone, there is no reason to keep yourself into these long expensive plans, I think the reason people do is because they get phone they want free... but these days there's plenty of great options for good priced phones, I use a Motorola these days I paid 200 bucks for it, it has Turbo charge something an iPhone doesn't have, plenty of storage lasts all day battery etc...

Update December 2018

Still using Net10!
Have switched phones
From Blu to Motorola. BYOP-BRING YOUR OWN PHONE from Net10 very helpful.

Still paying 45.00 still no problems..

I have been with net10 for over 14 years. When I found out 3G was ending I called to see which phone I could get and transfer my Minutes and number too. 2 people there said if I ordered the Samsung Galaxy A12 I could transfer my rollover minutes and continue my service. When I got the phone and called to set it up everything changed. I was told to buy a minutes card and call back and when I did they said It was the wrong card and wouldn't work with that phone and they couldn't transfer my minutes and they are not refundable. They said to send that phone back and the only phone I could transfer my minutes to was a RECONDITIONED flip phone. Now they say they couldn't transfer to that phone either and they WILL NOT REFUND on the phone they told me to send back. They said "I sent them my old phone for replacement, which they did." THAT IS A LIE and I have my order that shows the phone and price I paid for the phone. They rolled my end date back and refuse to correct it. Instead they aren't even giving me a month of service and said that I need to call them back on or the day before the so called end date to have them go back into there system and fix what they said they couldn't in December 2021and ends January 15,2022. I don't think they will fix it, and will just give me the run around again. I wouldn't refer anyone to do business with these people. They need to be put out of business! The people who work there are all liers and they pass you around and say they are transfering you to the corporate office when they don't. They don't rate one star but it won't take my review without at least one star.