John D.

I am impressed how bad this company is, horrible, cringe worthy junk. Decided that paying anything more then $30 for about 300 units of text/and or minutes is unnecessary for my cellphone situation. I went to store got two 1000 minutes $25 30-day monthly plan cards. Also paid around $10 for a new SIM card Bring-Your-Own-Phone. Oops this plan ONLY works with Net10 Phones. Gee wonder what the business motive behind that is. OK bought cheapest Net10 phone +shipping $17 total. Go to try the cards... Oops your new Net10 SIM card is not working properly... call company takes get this 2 hours 12 minutes and 43 seconds to talk to someone... on LiveChat. Not telephone but LiveChat. LiveChat costs a business nothing compared to telephone. OK, first customer service representative does not know what they are doing... probably because the company wants dirt cheap workers and is not willing to train them. Who pays the price for this... me. Second customer service representative tells me we will send you a new SIM card in 3-5 days. I tell her I need phone service NOW can I not just eat the cost and buy another overpriced $10 SIM card... NO you must wait. I wait 4 days nothing ever showed up. Get new phone and new plan with MetroPCS price is OK nothing fantastic especially since I know employees of T-mobile get unlimited talk and text for $9 month. Net10 SIM has NEVER come. Well these $25 cards are not refundable. Talk to new customer service representative OH sir those $25 1000 minutes 30 day monthly plan cards are for HOME SERVICE not cellular service. Wow, friend asks me why they have not been able to contact me I tell them situation they laugh and tell me Net10 is garbage company and that even if I did set up service with them the coverage would be so spotty with endless dropped calls. Tells me company is disorganized and incompetent you end up wasting more money then you tried to save. Wish I would have known. This company is garbage. If they gave me cell phone service for free I would refuse. Ended up wasting so much time and more money then I should have. Company does not care at all, as soon as they get your money its yeah whatever. Stay away from this company, Ting, and Lyca as I have heard.