Cindy B.

I have been with net10 for over 14 years. When I found out 3G was ending I called to see which phone I could get and transfer my Minutes and number too. 2 people there said if I ordered the Samsung Galaxy A12 I could transfer my rollover minutes and continue my service. When I got the phone and called to set it up everything changed. I was told to buy a minutes card and call back and when I did they said It was the wrong card and wouldn't work with that phone and they couldn't transfer my minutes and they are not refundable. They said to send that phone back and the only phone I could transfer my minutes to was a RECONDITIONED flip phone. Now they say they couldn't transfer to that phone either and they WILL NOT REFUND on the phone they told me to send back. They said "I sent them my old phone for replacement, which they did." THAT IS A LIE and I have my order that shows the phone and price I paid for the phone. They rolled my end date back and refuse to correct it. Instead they aren't even giving me a month of service and said that I need to call them back on or the day before the so called end date to have them go back into there system and fix what they said they couldn't in December 2021and ends January 15,2022. I don't think they will fix it, and will just give me the run around again. I wouldn't refer anyone to do business with these people. They need to be put out of business! The people who work there are all liers and they pass you around and say they are transfering you to the corporate office when they don't. They don't rate one star but it won't take my review without at least one star.