NeatoRobotics

The neato batteries stopped holding a charge after 4 months, its supposed to have 6 month warranty on the batteries. I wrote customer service dozens of emails, sending copies of the walmart receipt at least 6 times. They just keep ignoring me. They have not sent new batteries (2). I have wasted hours of my time emailing them. Too bad, the neato works good when it works, but it only lasts a few months. The attitude of their customer service people really sucks.

I've owned two Neato Vacuums. The first one was defective after just one year. The second, a replacement, died after less than two years. These robotic vacuums are not performing as they should be and should be recalled. Neato is considered the best and if so, the others must be junk. I've been waiting for over 40 days for the service on my vacuum. They said that they had a back log of 10 to 20 days. That tells you that they must have thousands of defective Neatos. I'm not holding my breath on its arrival anytime soon. If you want a product that works for a while and has atrocious service if something breaks, then this is the product for you. Don't waste your money on these terrible vacuums until they're perfected.

Purchased in April of 2019 and despite following all of the maintenance guidelines, it looks to be dead beyond user repairability (which is saying something since I replaced one of the drive wheels and the belt on the mini side brush).

We regularly replaced the filter and roller brush. We cleaned the sensors and made sure the dust bin never got too full. I even removed the cover and cleaned it out with canned air once in a while to shake loose the dust. It did a great job cleaning; no-go lines always worked flawlessly. We found the app very intuitive and easy to use. We were really happy with it.

However, the robot now is stuck requesting reboots and according to tech support (case #**************) needs to be sent to an authorized repair center for diagnosis/service (all shipping at my expense). Given how much we spent on this unit, less than 2 1/2 years is not long enough for the product to last before apparently needing major repairs.

Although we liked the product, we will likely not be buying another Neato again given the fact that we simply cannot trust the reliability to go beyond a few years. It needs to last longer.