Nature Hills Nursery

I ordered two plants from this organization and they were never delivered, they have a Fedex code stating they were delivered - but no way to actually track it. They refuse to resend the plants - I do NOT recommend

I bought a Japanese Maple, their site said it grows in my zone (zone 9). When I received the tree the tag said zone 8. I contacted Nature Hills immediately, asked if the correct tree had been shipped. I sent pictures of the tree and the tag. They assured me the tree is for zone 9, and the tags are sometimes incorrect. I planted the tree. The tree has been in the ground about 10 days, it is sunburnt, and drying. The tree has been planted properly, watered properly, in soil where other plants grow. I sent pictures of the leaves, and asked for a refund because they either sent me the wrong tree or their site information is incorrect. I have not heard back from them. My pictures and my receipt will not upload.

Soooo disappointed. Communication was fair (order received, order shipped), but the product was awful. Poor condition. I think the issue was the long delivery time. From Oregon to Virginia. Just too long a journey.

We purchased from Nature Hills Nursery because, according to their web site, they had the number of plants we needed in stock. So we placed the order and the confirmation stated they would not ship until Spring 2023. I called customer service and asked why they stated they were in stock when they weren't and they said they were in stock, but that they just wouldn't ship them. I then asked them to cancel my order and they informed me that they would be charging me a 10% cancellation fee. When I questioned the fee they told me that if I had clicked on the 'growing zones' button, it would have told me they wouldn't ship until spring. They have deceptive business practices. Buyer beware!

Stay Away!
Greedy! Wouldn't recommend them for my enemies.
I ordered a tree online after hours to find I ordered the wrong tree. I went to their site and filled out a form to cancel and was going to order the right tree.
24 hours I received a reply email thanking me for the order and telling me that the tree will be shipping soon (avoiding mentioning anything about my canceling request). I emailed again and got a response 20 hours later saying that I couldn't cancel because the order is in shipping status.
The family owner business that they proud them self of is built on greed and disregard to customers errors.

I purchased multiple trees from Nature Hills and the warranty coverage.
One tree arrived damaged and was immediately replaced, while the 2nd tree in that shipment was also damaged and died later I had to pay for replacement. Said I didn't report the problem with in 48 hours of receiving- even though I had reported entire package was damaged.
3rd tree died over winter (1 year warranty) I contact on dead tree was told to monitor it for another month to see if it would rebound. No change. Contact again and was told tree is out of warranty now. VERY DECEPTIVE practices, making you wait till out of warranty period! DONT BUY FROM Support you local nursery.

I was initially concerned as the tree was being shipped from Oregon to Eastern Pennsylvania. After I received it, I unboxed it and got it properly planted. A month later it has taken root and it thriving. I planted it in honour of my recently deceased wife, Meg. I expect the tree to be as beautiful as my wife.

I recently ordered two Olive Trees from Nature Hills. Both of them arrived in great shape and thriving in our living room so far.

The plants took a long time to arrive, long after other plants ordered at the same time arrived. The plants were packaged so poorly, most of the soil was out.
The shrubs were altogether subpar. I am trying to get a refund but have a terrible feeing they won't issue me a credit, based on the fact that this is an altogether awful company.

I had purchased hundreds of dollars in shrubs and trees, then received a dead pawpaw tree... no roots, just a dead stick. Sent photos immediately, was told to wait two weeks, still no growth. Told to wait two more weeks, still no growth. Then customer service told me they were not responsible for how it was shipped or how I treated it (it was already dead when I got it). Told me that I would have to pay 50% of the price to replace it. That is nothing but theft. DO NOT BUY FROM NATURE HILLS NURSERY.

Ordered a Mimosa Tree. It was packaged very well and arrived in great condition. It bloomed once after I planted it. Can't wait to see what it will do next year!

READ ALL THE 1-STAR REVIEWS ( I WISH I DID)- NOT RECOMMENDED!

They send out dead plants and won't refund you. Horrible customer service and not willing to do the right thing for their customers.

Really sad there are companies like this. I was so excited to get my trees for my new garden and unfortunately, I just received dead trees and I'm out a bunch of money.

(ONLY RATED 1 STAR BECAUSE 0 IS NOT AN OPTION)
DO NOT BUY FROM THIS COMPANY! I placed an order by mistake last evening and attempted to cancel two mins later. NO ANSWER ON THEIR CUSTOMER SERVICE LINE. The system created a ticket, and I was not contacted back. I called the this morning right away and was LIED TO about the package already being shipped. Once I questioned this then the gal on the phone said the package would be in a pile of packages to ship with a label and stated, "THIS IS NOT OUR MISTAKE" "THERE IS NOTHING WE CAN DO"! I said if you are NOT willing to cancel the order what can you do to make this right and she refused to do anything! Then SHE HUNG UP ON ME! WOW, and this is a Business. BUYER BEWARE!

Ordered in April 2021 a tree that was "shipping Spring 2021." Spring almost over and still no tree. Made multiple attempts to contact them with no success. They don't even let you call them about existing orders, which screams "scam" to me. They will only give you a real person to talk to if you're looking for help deciding what to order. Of course they're more than happy to have their salespeople talk to you so you spend more money with them. The contact forms on their website result in no responses.

Update: I disputed the charge with my credit card company. The next day, I finally got an email from their customer service stating they were about to ship my order when they found out I had issued a stop payment on it. Sure you were. They offered to give me a full refund, in the form of a gift card, plus $10 if I dropped the dispute. Yeah, that's not happening. I have zero confidence that they'd actually honor the gift card when I try to use it, and they then hold all the power, with no ability to use the CC company for disputes. I have them the option of using a full refund to my CC. They responded that that was against their terms and conditions. Well it's against my terms and conditions to charge me for something you never sent, so they can stuff it and deal with the CC company.

BUYERS BEWARE if you your package never arrives after 3 weeks from when it ships and you want a refund they will throw you through every loop hole possible then ignore you HORRIBLE CUSTOMER SERVICE and I have still yet to receive and package let alone a refund

Looking good. A+ would buy from them again. It came in a fairly fast time.and looks good.thank I will see if they have a sweet maple

My plants arrived packaged securely and full of life. I planted them soon after delivery and they are thriving. I'll be ordering more from Nature's Hills come spring!

Easy order, reasonable price and very healthy specimens! Well packaged and ready to plant in late summer. I'll be anxious to see how these goldenrods come out of the winter season.