Nature Hills Nursery

Shipped a 12' tree in an 8' box truck (were told when I ordered it would come on a flat bed truck). This was after zero communication from them on shipping, repeated calls to find out when it would be shipped so we could have our certified arborist plant the tree. Out of nowhere the tree arrived one day. I wouldn't have even known they jammed it into the box truck but I happened to be walking out the door as the delivery guy was climbing back into the truck and driving away.

Because there was no notification we had to wait two weeks to get on the arborist's schedule. After the tree was planted the straps attaching the tree to the pole were removed and that was when we discovered the trunk was broken 3' from the top of the tree.

Zero satisfaction after repeated calls to their customer service.

AVOID AVOID AVOID

I always wanted a red Crepe Myrtle and ordered one from Nature Hills and it arrived intact with no broken limbs. I've ordered from Nature Hills before and had no problems, and plants have done well. I'm very satisfied with ordering from Nature Hills and will again!

Unfortunately with this nursery if you cancel there will be a 10% charge and you will not receive the full charge you spent. This is not a good practice with customer satisfaction. I will never order from this nursery again. Unsatisfied customer.

The tree was very healthy upon arrival and had a very good season. I followed the instructions for planting and watering and it stayed healthy all summer.

I was hesitant to order shrubs/trees online as a previous experience with another company was so disappointing--but I couldn't find a particular tree that I wanted locally. So, I took a chance with Nature Hills. I'm so glad I did! Shipped quickly, great care was taken with the packaging, the tree was robustly healthy, and it was much larger than I expected! So, I took another chance with a climbing rose that I couldn't find locally--again, I had the same wonderful experience! I guess I quickly became a "regular" customer! I've ordered 4 times--and always delighted (and I'm picky!)! Putting together a list for this Spring...

In the spring I ordered a Hot Lips plant to draw more Hummingbirds to our home. The plant arrived quickly and was in great shape. I planted it and it took off blooming all summer and the Hummingbirds loved it.

I ordered in the spring about 150 Low grow sumac plants. Very hard to find these plants at a reasonable price and good quality. And very short after ordering I received my plants very well packed, good size and very healthy. All 150 made it and now are growing beautifully where I plant them.
Thank you Nature Hills Nursery.
Raluca

I was very satisfied with the Rose of Sharon trees I ordered from Nature Hills Nursery. They are every bit as equivalent in size and quality as one I bought at another local nursery. The price was comparable to that of the local nursery. The delivery was fast and the trees are doing great. I'm very satisfied with Nature Hills Nursery's product and delivery. Thank you very much, Nature Hills Nursery!

Order a 6ft bare root maple tree. It came rough but we followed instructions to plant it (mind you we ordered a few trees). This spring I noticed it looked the same and never had new growth. We followed their guidance and determined the tree was indeed dead. They said they would give me 50% of the value towards a replacement tree. They now raised the price of the tree to 2.5x that of its original cost and will only give me 50% of what I paid initially. It would cost more than $100 to try and get the same tree and size and their '50% coverage' isnt even enough to offset shipping. They wont honor the tree price so this warranty is useless. I was told i could use the '50%' towards a flower instead...

I was so disappointed with my purchase I lost a red Japanese maple to a disease that went through our neighborhood I replaced it with this one with this tree I purchased from you. The trunk was a L shape.at the bottom. So bad it couldn't be planted straight.I'm an elderly person and my nephew was here to plant it. He went ahead and planted it and said. He did everything right but he doubt it would live. I won't order a plant online again. It. Hurts me to give bad reviews to anyone.

I ordered two 2 gallon plants for $85 each and NH said they would be shipped in 10-14 days. They haven't shipped and are saying the roots are not ready or strong enough to ship due to cold weather. WHAT? If they had the plants already in a pot then they would be ready to be shipped; there is no way to order a 2 gallon/big plant and have it root in 10 - 14 days! They are misrepresenting what they are selling. Anyone could put a baby plant in a 2 gallon pot and say here is your huge plant but... BUYER BEWARE! P.S. Now they want to charge a 10% restocking fee for something they don't even have in a pot and growing. It should have been growing for over 2 years! SMH

Excellent service! The shinseiki pear tree was well-packaged and delivered in one piece. Upon opening the box, the shinseiki pear tree was healthy with vibrant green leaves and it continues to flourish. I'm happy with my purchase and will order from nature hills nursery again.

I started to place a large order online - as soon as I put in my CC info, the site wouldn't let me make any changes to my cart, but my card was immediately charged without confirmation. I called the company - he didn't see any charge on his end - I placed the corrected order on the phone and confirmed the first incomplete order hadn't gone through. I was immediately charged for both orders. It took me forever to finally get them to cancel the first order. I received my order - in pretty good shape, but the dogwood had a major fungal infection. I gave it 2 weeks of perfect treatment and care, but it got worse. I contacted them about a replacement, including photos, but was refused

I ordered two Sasanqua Camelia shrubs ($98 ea.) and four Autum Ferns. I'm sorry and very disappaointed with the tiny and damaged looking Sas! I took pictures and sent them to them and while they agreed a little "bad" I had no recourse for return unless I spent $60 each for shipping and pay a restocking fee if 40%! So I will try to nurse these babies and chalk this down as an expensive lesson learned. I will buy local next time! The packaging cost more than the product

I ordered a tree and after waiting 2-3 weeks for it to ship was informed it wasn't going to be ready to ship for at least 2 more weeks. They then said I would be charged a $10 or 10% fee for canceling the order. They didn't show the shipping estimate which just says "ships spring 2022 weather permitted" until I had already paid. Bad costumer service and ended up giving me a full refund because I was such a pain in their butts. Hope they don't scam more people. Best of luck

Almost purchased 4 hydrangias. Web page indicated BOGO. The website page for the hydrangias indicated BOGO. The checkout page gave no indication of BOGO. Called naturehils.com. Person on phone looked. He found no indication of BOSO. Said the offer probably expired and w I uld not honor the offer. Asked for the supervisor and manager. In both cases he stated they we re out. No one avaliable to listen. I cancelled the order and found a better deal [with didcounts] from another retailer. Watchout.

The Rutpink Kousa dogwood came in very excellent condition. It was extremely well packed. I have bought many nursery items from other dealers. This packing was the best I have ever seen. This comment comes from a retired nursery man. Great job! Thanks, Jim