We were looking for Bald Cypress Trees and found them on this site. Decided to order after reading many reviews and all the helpful information they offered ( including # sizes of pots) and what that means in terms of size of trees and how thy would appear upon arrival. They were exactly as described, arrived promptly, had detailed and extensive information describing what to do upon arrival and are great looking trees! There was a problem with one of the boxes being beat up a bit and customer service was courteous and helpful as to what we needed to do to insure product was ok. We will definitely order from Nature Hills again. :) Pittsburgh PA