Nature Hills Nursery

This is the first year I have purchased from Nature Hills Nursery. Their plants are a little expensive but every plant I ordered was healthy and absolutely great looking. I love the way they package the plants. They looked so good, it looked like I went to a local nursery and purchased them. My local nursery did not have most of the plants I ordered. Yes I will order again.

I ordered a maple tree and it was suppose to be 5 to 6 feet. When it got here the top was broke and it was 3 feet. The leaves turned black and died. When I told him about it he said it was fine and the grass around tree was taking away the trees health. It was a $135 tree and he acted like no problem and it was fine. I bought 3 trees from him at over a $100 each and only one was real healthy and doing good. Be careful and do not buy the warranty cause its not worth anything.

I was AMAZED when I opened my shipments of pecan trees from Nature Hills. I couldn't have been more pleasantly surprised. I'm in Zone 5a, and I don't know what to expect when ordered cold hardy nut trees. The first vendor sent me TWIGS in the spring, and they died by August. Literally twigs. My co-gardeners and I laughed at them. When it came time to replace them this fall, I tried Nature Hills. And for the same price, I received beautifully boxed-up, tall, bushy trees. I might actually live to see a pecan from these trees! Thank you so much, Nature Hills! I'll be ordering from you regularly from here on out!

They do not stand behind their product. From the start the plant did not take and I have been in contact with them since original plantings. They now will only give me 50% of another plant. They should replace the plant that was not viable to take. But after many emails they do not stand behind their product. If it dies your held with a dead plants and have to purchase new ones. Also they are very tricky with their language and never will they admit in emails they will not replace the non viable plant. Go else where!

None of the tree nurseries around here sell Linden trees. I used to have one in my front yard growing up and decided I wanted another one. Lucky for me Nature Hills sells them. It arrived in great condition and I got it planted in my yard.

Horrible delivery… ordered 2 hydrangeas in 2 gal pots & plants arrived broken and in very poor condition. Plants were not protected at all in box in any way and cannot be salvaged! And $200.00 with shipping for 2 plants was an outrageous price to begin with. They were very very small in size and the Plants were 1/4 the size they should be for that price if they had arrived healthy & unbroken.
Customer service absolutely terrible! Both reps Koli. And Barry were unsympathetic and quite rude. Barry's attitude was very demeaning and insulting! Worst customer service and I have ever experienced! Will never order again!

I ordered four plants in 5/17/20 to avoid shopping during Covid. It took a week between shipment and arrival about 5/30/20. One of the plants arrived and looked like it had been trying to grow in the dark with long spindly yellow branches and brown dying leaves. I planted all the plants adding miracle grow soil and compost. The sick plant tried to grow some leaves but the spindly stems wilted and the plant just started dying. I contacted the company asking for a replacement on 7/15/20 and * said he thought the plant would make it and give it some more time. I contacted him again 8/5/20 once it was completely dead and * only offered a 50% credit on that plant and would not offer free shipping to replace it. My 3 other plants are doing fine and this plant was clearly not healthy. This is substandard service. Don't buy plants from this company. It's not worth it.

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I am unable to find peony plants where I live. I ordered 3, they are all so healthy and are thriving. I then ordered 4 different day lilies. Again they are healthy and thriving. They are expensive but you get what you pay for. They are packaged really well so the plants don't get damaged but shipping can take awhile. I would highly recommend Nature Hill Nursery.

Once you order from Nature Hills. First your money is processed and in there pocket. Your plant will arrive usually in good condition! If it is not and you have a complaint customer service will listen! Chances are your not going to get your money back or a new plant! They have terms and conditions that cover everything to negate your complaint! So just be advised they, in many cases will leave you sitting with a useless plant! A plant they know by reviewing the pictures is sub standard! All you will get from customer service is I apologize! According to our terms and conditions blah blah blah A very unhappy customer!

When my overpriced fountain grass arrived I was astonished about my order. 79.00 for two plants that when and if they survive will be a miracle. I asked for a refund and they told me to ship back at my expense and plus a 40% restocking fee... laughable

I got 3 lilacs, 3 butterfly weeds, and 8 Sea Holly Blue Glitter (check 'em out if you don't know 'em) and they all arrived timely and healthy and look happy where we planted them. We'll see how they look next year if they make it through a Maine winter.

I was a little nervous to purchase from an online company, but couldn't find a female holly plant locally. The holly arrived carefully packaged and in beautiful condition. It is thriving in its chosen spot. It did take a little longer to ship than I expected, and I would have appreciated a little more communication about its expected arrival. But I am overall pleased with my purchase and will consider purchasing from them again.

I contacted the BBB. And their response is this (BTW I sent them pics of the trees with measuring tape back in September. That was THEIR concern, the height NOT MINE. I would've been happy with 2 ft HEALTHY trees not sickly broken 4 or 5 ft ones.). 11/03/2022 Receive Business Response
To Whom it May Concern,
The customer has been communicating with us since arrival of their trees, and we are awaiting full images of them with a tape measure to indicate their entire height, as that was a concern of theirs.
The customer has planted them and was advised to give them time, as it is noted on their order.

They are just deflecting. Not surprisingly.

They want more photos of the height of the sticks/trees. I told them my husband is in the hospital right now and I have no help. They said they will wait till I get them more pictures. Seriously this is a legitimate company? I think not. Ever notice half the reviews are negative the other half glowing. Strange. Yeah!

I ordered my trees 10 days ago with a guarantee of shipment within 7-10 days. I called up there and even though it said I was the 1st call in queue, I was still on hold for over 15 minutes before someone answered. * couldn't tell me when it would be shipped because of "weather permitting" (It's 62 degrees there and 73 degrees where I live). So he said even though it's marked "ready to ship", it could still be an additional 2 weeks. Now after reading the reviews, I'm worried that my trees will come in damaged. I'll update my review once I get my delivery and the trees are in good shape. Customer service really should answer the phone quicker, especially if I was the 1st one in the queue and was on hold for all that time.

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Bought a tree almost 200 dolllar worth, dead on arrival, notified customer service * super super rude and nothing but a liar to deal with. Save you the entire story but no new tree and no refund. Don't buy anything from this company people because if there is a problem you are not getting it fixed and you are definitely not getting your money back. Buy local! I attached an email image from the company so you can see where I contacted them regarding the issue. They told me that that wasn't proof that I had reached out to them more than I don't know what is proof

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