Overview
National Car Rental has a rating of 4.7 stars from 164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with National Car Rental most frequently mention customer service and great experience.
My truck had broken down and I needed to rent a vehicle, which is never a fun thing to have to go through. When I tried calling other rental companies they gave me little to no help in accommodating my needs for a vehicle that would work for me and my family. When I came in to rent a vehicle Nate The Great was very helpful and friendly! Made the process very easy and showed me all of my options. When I brought the vehicle back, Greg greeted me with a smile and again made the return process incredibly easy! Great experience and will definitely use National again!
Perfect, the process is very easy, go to the garage, select the car, drive it to the kiosk and got your contract done. Wide variety of cars always available and you can choose the best that matches your rental criteria.
Topher was a great representative for your company. Professional, helpful, and courteous. He gave me directions to my car, how to exit the airport, and to my nearby destination. He was great to interact with after a stressful 6 hours of flights. He should be commended! Appreciate it!
Thank you for your feedback, Andrew. We're thrilled to hear about your positive experience with Topher. Our team strives to provide exceptional service, and we appreciate your kind words. - Lisa
Very helpful desk agent. He had a great attitude and explained everything very clearly. Emerald Isle allowed us to choose exactly the vehicle we needed at our original price.
Hi Mark, thank you for sharing your experience. We're glad to hear that our desk agent provided excellent service and helped you find the perfect vehicle at the right price. Your satisfaction is our priority. We appreciate your feedback. - Lisa
We definitely call on National again!
Thank you so much for the wonderful service, courteous, and happy faces from both location, Tallahassee and Olando!
Hi Nga, thank you for your kind words. We're thrilled to hear you had such a positive experience with our teams in Tallahassee and Orlando. We look forward to seeing you again. - Lisa
Above and beyond customer service. I arrived 4 hours late thanks to american Airlines. I was helped and even given an upgrade and a choice of multiple vehicles.
Thanks for sharing your experience, Larry. We're glad to hear our team was able to assist you and provide an upgrade. We hope to see you again. - Lisa
I'm very happy to renew my rental experience with N national as an Emerald card member. It was always so easy when I rented in Germany, Italy, London, and Sweden and France when I used to teach throughout Europe, I also rented once and Italy, but I may have used a different company at the time national always makes it super easy to get a car that I like I prefer cars that are high-end like Lexus Hyundai Sonata's Mercedes-Benz in Germany whatever is fastest in Italy and whatever is Foreign in Europe for the Autobahn.
Hi Bonnie, thank you for your kind words. We’re thrilled to hear about your positive experiences. Our goal is to make your rentals seamless and enjoyable. We look forward to seeing you again on your next visit. - Lisa
Fabulous rental experience at JAN airport. The staff was very nice, helpful, and friendly. They accommodated in every way possible and provided SUPERB customer service.
Thank you, Rebecca, for your kind words about our team at JAN Airport. We're thrilled to hear you had a fabulous experience and appreciate your recognition of our customer service. - Lisa
Service is always good at the Austin Airport location. I'm just recognizing that the cars at the Austin airport executive aisle are below the level at other airports I've been to or coworkers go to. There used to be well appointed Ford Explorers (or even Edges), Audi Q5s, pickup trucks, Grand Cherokees and even some BMWs occasionally in the Executive Aisle. Now it's Chevy Equinoxes, Malibus and Ford Escapes. I'll typically get much better vehicles at other locations.
Hi Dieter, thanks for your feedback on our Austin Airport location. We appreciate your loyalty and understand your concerns regarding the vehicle selection. We're continually working to enhance our offerings and your insights are valuable. - Lisa
The employees in Tulsa, Oklahoma and in Mobile Alabama were just wonderful. The car was great and it's clean. I have no issues. Wonderful. Thank you very much
Thank you for your positive feedback, Adam. We're thrilled to hear that our teams in Tulsa and Mobile provided you with a great experience. Your satisfaction is our priority. - Lisa
Easy, efficient, friendly and competent service. Also, this has to be longer, so I'll mention that the service is easy, efficient, friendly and competent.
Thank you for your fantastic feedback, Gerard! We're thrilled to hear that our service met your expectations. We strive to provide easy and friendly experiences for all our customers. Your support means a lot to us! - Isabella
First time booking with National and the pick up and drop off process was incredibly easy! The vehicle selection, cost (even with an upgrade due to inclement weather) was still the best comparatively. Staff was friendly and helpful. Impressed!
Everyone was very nice and professional. I got my car in and out of the Miami airport without a hitch.
Thank you for your kind words, Richard. We're glad to hear our team provided you with a smooth experience at Miami Airport. Your satisfaction is our priority, and we hope to see you again. - Lisa
Very professional and rates were exceptional. Kris the counter person at the airport should be an executive.
Thank you, Francis, for your kind words. We're thrilled to hear you had a positive experience and appreciate your feedback about Kris. We hope to see you again. - Lisa
Very good rental experience. The car was delivered to my FBO and everything was already taken care of.
Hi John, thank you for your positive feedback. We're glad to hear you had a smooth rental experience and that the delivery met your expectations. - Lisa
Awesome. They are the best. I really appreciated their professionalism. The location was clean and organized. Zero wait time - they were efficient.
Thank you for your kind words, Joe. We're thrilled to hear you had a great experience with our team. We take pride in our professionalism and efficiency, and it's wonderful to know it made a positive impression. - Lisa
Good service from agents
Good car
Perfect for me
Two weeks through illinois, michigan, ohio, new york and massachusetts
National is for the mostly is my car rental place of choice. They always have nice cars and I have never had any issues with there cars.
Great experience. Choosing and fitting a car is much better than just receiving a car from the agent and possibly not satisfied with it.
Thank you for your feedback, Steve. We're glad to hear you enjoyed the process of choosing the vehicle. We hope to see you again. - Lisa
They always go above and beyond. Very clean vehicles. Easy and convenient to book/rent as well as return.
Thank you for your kind words, Teri. We’re thrilled to hear that you've had positive experiences with us. We look forward to seeing you again. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul, thank you for sharing your experience. We're glad Nate and Greg could make your rental process smooth and enjoyable. We look forward to serving you again in the future. - Lisa