Overview
National Car Rental has a rating of 4.7 stars from 164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with National Car Rental most frequently mention customer service and great experience.
Easy to do business and to pick up and drop off the car. They normally have nice and new cars at most US locations
Very nice people in customer service. It is a pleasure to deal with them
Thank you for your kind words, Eleanore. Your satisfaction is our priority. - Lisa
Exceptional experience renting a car at the McAllen airport. The staff are friendly, customer-focused and professional. The service was quick and efficient to pick up and return my rental car. And, my car was clean and smelled fresh. Way to go!
Paid Extra for Emerald Row... not an upgrade at all. Should have just pick the cheapest car... misleading.
Great service customer service was great never had to argue with nobody when I went to extend my car rental
The staff was unprofessional, unhelpful, and seemed uninterested in assisting me. I felt like I was inconveniencing them by being there. The lack of courtesy and poor customer service was shocking. This kind of behavior is unacceptable, especially when you're paying for a service. I will definitely think twice before returning to this location or recommending it to others.
Helpful and cheerful staff! Renting from National is such a breeze. Cars are always ready...very fast!
As always I had a great experience picking up my weekly rental from the national location at Charlotte Douglas international airport. The staff is always wonderful, informative, and really go above and beyond to help you.
The company responsible for cleaning your rentals and returning them to service is horrible. Your associates are all extremely unhappy with their quality of work and I as a customer feel I can never get a truly clean car. It's been so bad that I found a half-filled can of beer in the center console the week of December 1st! This is not the only thing I have found and not the only problem.
National and its direct employees at the Charlotte Douglas international airport are some of the best people I've had the pleasure to work with. Please don't take the clean vehicle issue out on any associate at that location other than those responsible for the cleaning of the vehicles. You have quite a few very talented individuals with a bright future ahead!
Excellent, fast, and friendly service! It was difficult to find the rental counter as a first time Portland visitor, but that was a function of the airport and not the rental car company.
National is hands down the best rental company I've ever used, they're fast, friendly, affordable, and have upgraded my rental a few times. Helena regional airport location is fantastic. We've been burned by other companies before. We ONLY use National now.
Fast service and great vehicles. Have used National for several years and across the country.
Why go anywhere else….seriously I'm on year 10 of my relationship with National and have only ever had one bad customer experience….which was promptly fixed.
Great vehicles and wonderful staff would highly recommend
My experience with the return in Oakland was flawless.
First class service whether at start or end of trip. Friendly. Helpful. Speedy. Great team!
Good selection of cars, speedy check in/out for Emerald members. Friendly staff & excellent service.
National is the best, especially at the Syracuse airport
Good rates and great customer service the process was short and easy
Very satisfied from start to finish. Quick and easy process. Car and car seat in excellent condition. Pricing was more than readonable
National has gone out of its way to get me special vehicles as I need them for working in remote areas. Always friendly and always upbeat! They are the best rental company out there!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Mauro, for your positive feedback. We're glad to hear you find our process easy and that you enjoy our fleet. We look forward to seeing you again. - Lisa