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National Car Rental Reviews Summary
National Car Rental has a rating of 4.6 stars from 383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with National Car Rental most frequently mention customer service, great experience and friendly staff.
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Flew into Sanford International Airport, walked to National building, got in car and proceeded to the cross gate to get checked out. Super easy and simple.
I should not have a flat tire on the first day of rental. The air in the tire was low when we were given the vehicle. We thought this was due to cold weather. It was a slow leak. Someone should realize that before renting the vehicle.
We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Always a great experience at the Ontario airport location. Friendly staff. Wide selection of clean, fully fueled cars. Love that I can just hop in a car and check out rather than waiting at the counter.
Thank you for your positive feedback, Nicole. We're thrilled to hear you enjoy the friendly service and efficiency at our location, and that our vehicle selection and processes make your experiences even better. We look forward to seeing you again. - Lisa
Absolutely and consistently the best. I don't think I could complain about anything if I tried, and I won't! Great people, a fast process, and professional attention to details - well done!
We appreciate your fantastic feedback, Brett. It’s wonderful to hear that you experience great service and efficiency during your visits. Thank you for choosing us. - Lisa
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Thank you for your review, Ezuan. - Lisa
Phenomenal customer service and great attitudes from everyone I interacted with. One of the smoothest and most pleasant experiences I've ever had.
Hi Brian, thank you for taking the time to share your positive experience. We’re thrilled to hear our team’s dedication made your visit smooth and pleasant, and we look forward to seeing you again. - Lisa
Best price and service
Easy to reserve. Very good loyalty program
Hi Jerome, thank you so much for your kind words. We're thrilled to hear our easy reservation process and loyalty program stand out for you. We look forward to seeing you again. - Lisa
Great customer service! Sara was great about staying focused on providing exceptional service to me while at the same time multitasking to address other customers.
Thank you so much for the kind words, Stephen. We're thrilled to hear Sara made your experience exceptional. We hope to see you again. - Lisa
Personnel were Great. The building was small. Good cars.
Thank you, Arthur, for sharing your experience with us. - Lisa
Accidentally left my personal key fab instead of the rental (both black toyota fabs). They never called me to make me aware. I was at the airport 90 minutes. That would have been plenty of time to reach out. Luckily I discovered the issue while I was still there. With TSAs help, I got my key fab however it had a sticker on it that said it was found in the cup holder which was a lie. I handed it to the agent - they just never checked that the key fab worked with the car. And shame on them for not calling me - if I didn't notice the issue, I would have gotten home after 12 am and I would have been stranded. Shows a lack of care/concern for customer well being and safety which should be a priority.
Thank you for your feedback, Chelsea. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Take a car for 15 days to drive around New England and New York to watch fall foliage.
The price is very affordable. The car is new and well maintained.
We're glad to hear you enjoyed your experience and found our rates affordable, Vincent. Thank you for your feedback. - Lisa
Very helpful and friendly check in. Upon g returning car the lot attendant was so friendly and helpful.
Thank you so much, Cassidy. We’re thrilled to hear our team made the process smooth and friendly. We hope to see you again. - Lisa
Very fast and accurate. There were not many cars available, that didn't matter. We picked one and started driving.
Hi David, thank you for highlighting how quickly and smoothly everything went. We're committed to making things easy. - Lisa
The staff is always professional. The staff greets you with a smile and a positive attitude. When returning your vehicle it is very quick and easy and staff is friendly and asks how your experience was with your vehicle.
Thanks for your positive review, Kelly! We hope to see you again soon. - Isabella
The Executive option to pick out the car you want is great. The cars are clean and never had an issue. National is my go-to rental company
Hi Fitz, thank you for highlighting the ease and quality of our Executive Aisle. Your loyalty means a lot, and we look forward to seeing you again. - Lisa
Quick smooth check-in, car located at airport, no shuttle required, vehicle was in good condition, return was smooth with no delays
Thank you for your feedback, Gary. We're glad you had a quick check-in and found the vehicle in great condition. It's great to hear that your return experience was seamless as well. - Lisa
Excellent experience as per usual with National.
Vehicle was above expectations.
National is my go-to rental vendor
Hi Jayme, thank you for your continued trust and those kind words about your recent experience. It’s wonderful to hear we’re consistently exceeding your expectations and are your go-to choice. - Lisa
National is the best. We are Emerald and it's been a pleasure. The cars are always ready and clean. The staff
Is professional and pleasant to work with.
Thank you for your wonderful feedback, Donald! We're thrilled to hear you had such a positive experience with our Emerald service and staff. We strive to keep our cars ready and clean for our valued customers. Your support means a lot to us! - Isabella
Low tire pressures on all four tires. Staff does know where to maintain good tire pressures. Correct tire pressure is necessary for safety and fuel economy
Thank you for your review, Benjamin. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Staff is very friendly and professional.
Car selections have been great every time I've needed a rental.
Hi David, thank you so much for your kind words. We're thrilled to hear our team consistently greets you with friendliness and professionalism, and that you’re satisfied with our vehicle selections. We look forward to seeing you again. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Janelle. We're glad to hear that your process was easy and simple. We aim to make every step as convenient as possible. - Lisa