NatashaClub

Dear David,
We are sorry that one of our representatives was not able to help you and redirected you to the manager in charge. Some of our operators do not have full access to confidetial information, like credit card charges, complaints, etc. We always try to deal with each and every complaint/request that come from our clients and make impartial fair decisions but the human factor cannot be excluded when dealing with such sensitive matters as dating.

We do our best to ensure that all the women on the site are real. All newly created female profiles are subject to approval by a moderator and are not activated unless they contain a valid phone number, and their IP address matches the declared country. We also have the passport data and video confirmations of most of the women on file, and can request additional proof of their identity in case of doubt. However, we cannot guarantee that all the information you see in the female profiles is accurate, nor can we know the women's true intentions. If you have doubts regarding a particular profile, feel free to contact us, and we will try and determine the truth. In case a female profile turns out to be misleading or false, you are entitled to a refund of all the credits you have spent on the profile.
We cooperate with local dating agencies. These local agencies have professional photographers and makeup artists on staff that's why the pictures are of studio quality and ladies look so good. We encourage all our female members to add non-studio photos as well.
It is true that male members can receive a lady's contact information for free after they have opened 15 paid letters from her. Since the price for letters on the site varies from half a dollar to several dollars per letter, opening 15 letters may cost as low as 7.5 dollars.
We put in a lot of time and resources into verifying identities of our female members/monitoring their activity for warning signs/attracting new female clients/offering professional photographers' and translators' assistance/24.7 customer support, etc. We don't have any membership fees and sending messages is also free. The price for opening letters varies from 0.5 credit to 20 credits, so how much you spend in a month depends entirely on how many letters you choose to open.

On our site all profiles and messages are MODERATED. First all messages are checked automatically by a program, then the ones selected by various criteria may be reviewed by our staff.Except in rare cases nobody from our staff actually reads messages, they are just briefly checked for disallowed content.

We are sorry that you gave us such negative feedback despite the fact that you did meet "real and honest ladies" in person. We would like to emphasize that "the website" does NOT send out any letters. If some abuse with unauthorised letters was done, it was done by the same local agency in Ukraine that turned out to be "very helpful" and helped you to connect to the woman who then presumably defamed them.
We are working with local dating agencies that submit profiles and are responsible for the translation and communication. We only supervise their work, i. E. settle issues between ladies (or their translators) and our customers, decide on refunds for letters and punish them if their work caused any kind of inconvenience and spoils our reputation. Our local agencies organize meetings on a daily basis and we have many happy couples which you can check out here https://www.woman-from-russia.com/wiki/index.php/Testimonials
If you have doubts regarding a particular profile, feel free to contact us, and we will try and determine the truth. In case a female profile turns out to be misleading or false, you are entitled to a refund of all the credits you have spent on the profile.

We do our best to ensure that all the women on the site are real. All newly created female profiles are subject to approval by a moderator and are not activated unless they contain a valid phone number, and their IP address matches the declared country. We also have the passport data and video confirmations of most of the women on file, and can request additional proof of their identity in case of doubt. However, we cannot guarantee that all the information you see in the female profiles is accurate, nor can we know the women's true intentions. If you have doubts regarding a particular profile, feel free to contact us, and we will try and determine the truth. In case a female profile turns out to be misleading or false, you are entitled to a refund of all the credits you have spent on the profile.
We are arranging meetings, video chats and gift deliveries with photo verifications so we can guarantee that these women exist. Whether you can win their heart and soul, we cannot know.

Male members can receive a lady's contact information for free after they have opened 15 paid letters from her. In order to receive it after 15 letters, you need to request it from us. Once you have reached 15 letters please visit a lady’s profile and click on an item on the Custom Menu in the girl's profile titled "Request contact details" (the item appears after 15 letters). You can make phone calls or videocalls through us or directly (if you have already obtained this person's contact details) which enables you to get personal experience of communication. In i case of a continuing doubt a client can always recur to our 100% Customer Satisfaction Guarantee Policy and request a return of money spent within the last 30 days

None of our employees writes any letters on behalf of our members. However, we do work with local dating agencies that submit profiles and are responsible for the translation and communication. We only supervise their work, i. E. settle issues between ladies (or their translators) and our customers, decide on refunds for letters and punish them if their work caused any kind of inconvenience and spoils our reputation. We monitor the activity of our local agents and analyze all related complaints on a daily basis which helps us to ensure that there are no abuses on part of our local representatives. If this report is true and not our competitors' defamation strategy we are very sorry to learn that one of the local agencies might have used such foul practices and dishonest employees.
We urge our members to be on their guard and notify us of anything suspicious. In case a female profile turns out to be misleading or false, a member is entitled to a refund of all the credits spent on the profile. Lady_Romantica is not found in our database.

Dear Sam,
Thank you very much for your review. Our clients are always welcome to send us any evidence about our ladies and their local aencies because we check them daily and would be happy to get rid of unreliable profiles. And naturally this will result in a refund. We did return the credits for the agency that turned out to be untrustworthy and no other website can claim that it never happened to them but we took our responsibility for it.

We don't think that "Galina" is really a random unemployed girl who decided to warn people about a business out of kindness of her heart. We have never been hiring this way and her claims about conducting our business, could have never been learnt from a job ad. "Galina" is more likely our competitor's employee who is making up stuff.The claims that she made, do not make sense. We are working with local dating agencies that submit profiles and are responsible for the translation and communication. We only supervise their work, i.e. Settle issues between ladies (or their translators) and our customers, decide on a refund for letters and punish them if their work caused any kind of inconvenience and spoils our reputation.
It does not make sense for local aencies to write letters without a girl's knowledge if they keep in touch with her to deliver presents. Most of our gift deliveries are flowers which cannot possibly be held in store to take pictures for a man and then be taken back from a lady to use with someone else later.All in all, the tricks that "Galina" described, turn out to be more costy and complicated than doing an honest business.

We are not a scam site. We would not have stayed in business for decades if we had been one.
1. We are not sure why the client had problems with unsubscribing.You just need to hit Change status in the Profile status area and then confirm that you want to delete your profile. (Control panel -> Member info -> Change status -> Delete account)
2.We put in a lot of time and resources into verifying identities of our female members/monitoring their activity for warning signs/attracting new female clients/offering professional photographers' and translators' assistance/24.7 customer support, etc. We don't have any membership fees and sending messages is also free. The price for opening letters varies from 0.5 credit to 20 credits, so how much you spend in a month depends entirely on how many letters you choose to open.
3. Girls do not get any commission from us, guaranteed.
4.А client can always recur to our 100% Customer Satisfaction Guarantee Policy and request a return of money spent within the last 30 days

We are sorry that your experience was not positive. There seems to be misunderstading, Per our warranty, after receiving a woman's contact information, you have 30 days to make sure the information is valid and she is able and willing to communicate directly and to submit a complaint if it is not the case. We do not expect that our members stay on the site after they exchange the required 15 letters. Moreover, we encourage our members to start communicating directly off the site. Ladies find it easier to correspond through the site because their local agency puts down and forwards their messages if they just call them on the phone and they do the translation.
However, if a lady discloses her contact info the agency is no longer interested in providing assistance for her and ladies have to use their email on their own.
We have an agreement with local agencies that they provide free access to personal email for their clients two times a week and ladies just need to come to their office. If a lady doesn't have any other means of using the Internet or doesn't know your language you will not be getting her responses as often as you used to when our staff was helping her.