I ordered a pair of sneakers, for which I paid 30€ for, plus 15€ for shipping. I was unpleasantly surprised when they got delivered to me, and the delivery guy tells me I have to pay 22€ or he won't give me the package. I asked if it was for custom fees, and he told me no, 'cause the sneakers had been shipped from Germany, which is part of the European Union, so I wouldn't have to pay custom fees for them. He told me the 22€ was probably money NastyGal was asking for the shoes themselves. I ended up paying, thinking of complaining later, which I did. The staff replied very quickly, but they only answer with already written drafts, that don't really answer your questions. They told me the 22€ were for custom fees by the government 'cause the sneakers had been shipped from the USA, but that's a lie, 'cause it's written on the stamp that they came from Germany.
Also, I ordered size 6,5, which is supposed to be a size 37 in Europe, but the sneakers I got are too big, maybe a 38 or 39. NastyGal's staff wanted me to pay even more shipping costs to have the sneakers returned/changed, and when I said it made no sense 'cause they were the ones sending me sneakers bigger than the size 37 I ordered, so they should be responsible for their mistake, the staff's answer was that if I didn't want to pay more shipping fees I should just donate the sneakers!
So basically I wasted 66€ away. Don't do the same mistake folks. Avoid NastyGal.

Purchased items January 23,2017. As some items were duplicates to get the sizing right, I made sure they were returnable when I made the purchase. The order confirmation confirms this. I went to return the duplicate items on February 8th (far short of the 30 day return window) and the items are now listed as final sale, non returnable. I emailed CS that day and their response was a flippant "Thank you for contacting Nasty Gal! We are so sorry but at this time we will no longer be accepting returns. We were recently bought out, that is why the whole site is 40% off. We are so sorry for the inconvenience " This is totally deceptive and unfair as we that trusted NG received NO warning about a change in policy. A reputable business would have covered those that purchased before the policy change under the previous policy. A reputable business would have informed their clients via email they were going out of business and would be changing the policy at x date. I am so glad that I did not place the large order that I had planned that day but I still have clothing I can not wear and deserve my money back. Nasty Gal shame on you for not honoring your promises.

I have been waiting for an order over a month now. I have contacted customer service through multiple communication platforms. None have been helpful or given information. They are claiming that it is because of COVID that the delivery is messed up. I ordered this a week before everything was shut down. I keep asking for updates on my order and all they say is to "be patient" and keep checking FedEx. I have been doing that for 4 weeks now and there is still no update. I asked for an estimated time of arrival (2 weeks or 2 months) and they had no information. I asked for a refund on my order and they couldn't do that because it was shipped out. This is TERRIBLE customer service and I never want to order from here again. They have taken my money and have no plan of getting me the products I ordered. I still do not have the package and there is no plan in place for me to get it delivered. Right now I am frustrated because all they keep saying is "we apologize" but fail to DO anything about the issue.

Customer service is a nightmare. I ordered two items in a size small and one was sooooo tight I could barely get it on, it gave me a camel toe, and it bunched at the seams by my crotch. Did not look like the photo on the website. It's cheap material. Is size 2 sizes too small. If I was to even sit down I think it would rip.

The second item was a similar look same size. Size small. It was more like a medium or large in the pants. The pants were barely hanging onto my hips. I was pulling them up in the photos so you wouldn't see my vagina. The pant was 2" total circumference too big.

After I jumped through hoops to send the customer service photos. One person said to send them back and told me they would pay for the label. Then another person writes back the follow: "So sorry to hear the items do not fit you perfectly.
I have checked your photos and the sizes you have received and can see they are correct.
The culottes set should be worn short upon the leg length, a culottes is not a full leg.
I can not class your items as faulty."

This is my first and last time ordering from nasty gal and won't order any other company they own. I spent $200 of the birthday money, which was all the money I was given on nastygals website. Absolute worst customer service. I will be returning everything and will only buy from companies who value customer service.

DO NOT BUY FROM NASTY GAL!

Again their sizes are inconsistent, their products are cheaply made, and most of all their customer service doesn't care.

I ordered 3 items for a girls themed trip with plenty of time for arrival. A week later I received a heavy small package with 1 out of the 3 items I ordered from them. I figured they'd be sending me a separate package with the other 2
Items. A few days pass and I have not received the additional 2 items. Finding someone to help me has been a nightmare. I was first
Told in a chat that my items sold out and I'd have to wait for a refund. I looked on the website and saw both items were still in stock so I reached out again about the refund email they claimed to send. This time I was
Told they sent me all 3
Items and that they couldn't help me. I've pleaded with them to provide copies of weight of scanned and weighted package before they shipped. I've received dead end help. I'm now out Over $170 with no help from a manager or someone else in
Charge. How can a company be so certain that they sent me items when I never received them. I'm so disgusted in this company. Unprofessional, and tacky. There's nobody to help or provide any facts. This is a scam and someone there is stealing items and passing them off as shipped. Don't shop here

This review will be very long if I add everything I want to say. This was the first time I ordered from this company at the first of January. I was supposed to receive my merchandise in 5-8 business days. I received one of the 3 items. As of today I still have not received the other 2 items. I have sent them over 12 emails reporting that the tracking hasn't moved since day one. They don't have a person you can talk to so email is the only option. I get a different customer service person every time I email them. Each time I'm promised something different. I was assured by the third of February I would either be refunded or they would resend the items. They lied. Now they are saying wait until the 22nd of February because that's the max amount of time they have with the courier. They are BS'ing me at every opportunity. I'm sure my items are no longer in stock and they were ordered for my husbands birthday party so I now have to wait to see if they come or look for another outfit. They do not care! I have reported this to the company that handled the transaction to see if I can get some help. You are on a island by yourself if you decide to order from them. It's unfortunate because I do love the one pair of boots I did receive but they will fold based how they treat their customers. I have a side business where I mail daily and treat my customers like they are queens. I don't understand their way of doing business so they won't be getting mine again.

So I ordered for the first time on NastyGal. I have heard mainly bad things from this company and the way my feet are set up, rarely do I purchase shoes online. I am a 8 1/5 with wide feet. With that being said, since my feet are wide I can wear up to a size 10 depending on the style and make of a shoe. So that makes it even HARDER to find shoes. I ended up purchasing 2 heel shoes in a size 9 US. I decided to go a half size up from my usual 8 1/5 and BOY am I so happy I did! The shoes are sooo stylish, cute, and fit like a glove. At first they could not verify my address and sent back the items and so I reached out via Facebook and they got back to me literally in 2 minutes and apologized and asked if I wanted a refund or for them to resend the shoes via express overnight shipping. That is probably the only hiccup within the whole order. I literally received the shoes 2 days later. Very very happy with my purchase and for anyone who wears half sizes, for heels since I can only speak to that, I recommend going a size up.

So I saw this dress on their sale section that was 60% and BEAUTIFUL. It was so simple, and every time I would go to select my size, it would tell me that there were some in stock, so I put it into my bag.

**A HELPFUL TIP TO SHOPPERS: Sometimes your browser doesn't update with the website, and not everything that says its in stock is. Go to the 'live chat' button on the right, and specifically ask the person helping you, if that particular item is in stock and they will tell you. Don't pay for something if it's not gonna ship to you!**

After going back every time the website restocked, I finally got it in my size. The shipping is very fast, and I was impressed. I was told to go pick it up at the post office, with a $15 extra fee. Now, that may not seem like a lot but then again I only ordered the one item at around $34 CAD. If it were any larger of a sum, I'm sure I would have owed more. Although, the dress is absolutely beautiful and looks exactly like the picture and it fits amazingly, so it was well worth the money. But I am not so impressed with the paying of extra fees, which I had originally anticipated after reading some of these reviews. Just beware when you're spending A LOT on that site!

Do not buy from nastygal.com. I am also a customer who purchased clothing from their site before the changeover. I purchased February 23rd, got the email confirmation that it will be shipped, and have not seen my order ever. They charged my cc, took my money and ran. Furthermore, the new owners are in total collusion with the scam. I have been emailing them over the course of these past weeks, and they first email back "you will receive by March 24th". In regards to my account being deleted, they said "just change your password". Hello, scammers, the site no longer even recognizes my login email! When I emailed again after the 24th they basically said "sorry, we can't do anything, but here's 20% off your next purchase!" Hilarious how they keep shilling this 20% off bit! Their stuff was pretty crappy before, but now it's so crappy it looks like a scam site! Damn. I then called their 213 office number in Los Angeles and the front desk girl was sweet but didn't know anything as their office was closing. She suggested going through my bank and filing a dispute. I think that's about all we can do now. I'm only out $100 but I feel for the gals who were fleeced mad $$$. Apparently there are lawyers handling official disputes so ladies, looks like we gotta go through these legal channels now to get our money back.