Since Boohoo has taken over this company has TERRIBLE SERVICE... customer service is basically. NONE EXISTING. My order was placed 2 weeks ago and still has NOT arrived. It should have arrived in 6 days... I've been ordering from Nasty gal for years in the past with previous owner and NEVER EVER had any issues with delivery or the products. You can no longer speak to a "live" person. I'm DONE with this horrible, ill ran, unorganized, so called company. The new name should be "SCAMMER GAL!" Please save your money and do not waste your time with this Boohoo run trash!

I made a order from the Nastygal website anf a couple items didn't workout... sent my return with my order number and still no refund. I never had this problem with Nastygal website before. But Im reading all these post they are scaming people and not return there money. I dont understand how this is legal. I will not order from them again but i still want my REFUND... order number GUS******* I wish I knew... Nasty Gal declares bankruptcy and Was bought out by BooHoo, they are scaming people.
No one to contact..

Wrong size, clothing was in wrong sizing bag. Took forever. Couldnt do an exchange, if I didn't use PayPal my return would've taken almost a month. $#*! service.

This company is a greedy corporation and has the worst customer service.

First time ordering my package was left on front door, called usps said it was never
There, asked nasty gal to help, Supposedly there is an investigation going on.

So far it's been 20 days... I am left with no cash, and an invisible dress.
Nasty gal could have offered to overnight and replace the dress since they are cheap dirt. SIGNATURE CONFIRMATION SHOULD BE MANDATORY.

$#*!ing hate this worthless company.
DON'T ORDER unless you like $#*! customer service!

IF YOU ARE LOOKING AT INTERNATIONAL SHIPPING READ THE SHIPPING INFO FIRST - DDU means "duties and taxes unpaid", which means for example for the UK a cash on delivery charge will be required when your parcel is delivered and this will be 32% of the purchase price (20% VAT and 12 % import duty).
I placed an order with Nasty GAL without understanding what this meant - so be warned as I learnt a very expensive lesson!
This is not the fault of Nasty GAL I should have done more research or asked questions of their customer service team before buying.
I found the customer service very good actually kept me well informed and were helpful when I had to deal with the COD charge and return of items went smoothly.

Their items are horrible quality, I think that much is known. The products that they sell that are from other designers are the only ones anyone should ever consider purchasing. I've attempted shopping with them over the past 4 years for a total of about 4 or 5 times, I keep thinking that this time will be different but I'm wrong every time. In my most recent experience I bought three items, all of which stated nothing about being non-returnable. I received them, they didn't fit, and I proceeded to try and return them. Lo and behold, they're not returnable. I'm a seasoned online shopper and every other f****** retailer explicitly states somewhere either on the product or checkout page that the items you are purchasing are NOT eligible for return. Nasty Gal knowingly deceives customers by having a "Returns" section on their product pages that says "returns are easy," but doesn't note anything about the actual return policy for that item. What a dishonest company. They're a scam. Be sure to read that policy and maybe even confirm with them on the phone or by email that they are returnable/not returnable. I will never shop at this store again.

Do not order from this site. They do not deliver what it states clearly on the website.
I order some items and requested to be deliver overnight it was a birthday present.
I call costumer service and I was assure that I will get the items next day and surprise.
Nothing happen they told me if was not shipped. They ruin the fact that not only paid for overnight shipping but placed the order before 1pm as clearly stated on their website to be shipped the same day. They lied to me saying it will be arriving the next day.
Stay away from this store. There are other stores that have much better costumer service. Thank you nastygal for ruiniing the surprise to my friend.

NEVER AGAIN
NASTY GAL IS A TOTAL SCAM
I've purchased from them before, got a dress last year and everything was fine. The shipping took a while but it was ok. Well, in January I saw that the sale was on so I decided to treat myself to a few things (order came to about 60 euros) took again about two or three weeks to arrive, clothes are OK, but when the parcel arrived I was expected to pay 27 euros more because of COD whatever! Utter rubbish. Just went on the live chat to complain and the agent told me that it says this in their FAQ and when purchasing, but they should make it much clearer, especially when they advertise 10 euro shipping.
So disappointed I don't even want to wear the clothes
Pure garbage, don't buy from them

Dudeeeeee screw this website. They didn't send me $40 worth of clothing I orcered. That's insane. I ordered it over a month ago, it finally comes & two items are missing. I email them & get the reacurring response that they can't get to past Nasty Gal orders. Thanks for taking the money I worked so hard for & essentially giving me the middle finger. Don't buy from people like this. I want my money back or the clothes. Comeon ugghhhhhhhhhhh

I ordered a dress and clutch for vegas and i got the three day "express" shipping. It said three business days. I ordered it on saturday and it didn't get to my house till FRIDAY. I left to vegas friday morning so my package didn't even come on time. They didn't ship it out till wednesday! TOTALLY misleading. On top of that the dress was hideous and the clutch i ordered was the size of a laptop case. HORRIBLE HORRIBLE HORRIBLE. Now I have to pay $5.99 to return all these horrible items.

The customer service is outstanding. I receive ONE faulty item out of an invoice of 20 and within 24 hours Andy J had solved all of my problems and dispatched a replacement. It was only a loose button.

Every item was as I saw online. The sizes do run a little on the smaller side, but I used their measurements and ordered everything based on that. Some are size 14 while others are a 16 when I'm a size 12-14 usually.

It is most definitely the best value for money and I'll be returning just for the customer service. They respond to reviews and they have an amazing return policy for an online store. I have zero complaints

Anyone giving this a negative review based on quality... You obviously think that Kmart should be quality too yeah? For the price it is great quality in comparison to the trash I've ordered elsewhere for same price. You don't like it, go shop your Gucci and LV and respect that this is an amazing value for money store at its price point. Unbelievable how many stupid people are allowed to review

I rated it meh cuz I had no problems with my orders from them in the past. They had always been great to Canadian consumers by declaring a lower value on the declaration form. But on my recent order, for some reason, they didn't do things like they usually do, and I got wacked with $97.16 in customs duties. Ffffffffffffffff. And now they no longer offer free shipping for orders $50 or more to Canada. It's only free shipping if you order $150 or more. Booooo! If you want to gain more Canadian customers, it would be nice if you offered USPS Priority or USPS First Class Mail like you used to offer before.