business logo of Nasty Gal
nastygal.com
casual, streetwear, general womenAge 13-18, 19-25, 26-45
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About the Business

Nasty Gal is a leading fashion brand known for its trendy clothing, shoes, accessories, and beauty products. Committed to a unique shopping experience, it caters to fashion-forward individuals with a diverse collection and great value, offering significant discounts and exclusive app promotions.


nastygal.com
USA
Nasty Gal is part of Boohoo Group
Founded in 2006
Clothing item from Nasty GalFashion apparel by Nasty GalMerchandise from Nasty Gal clothing lineNasty Gal fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2006
Target Gender: women

Shipping

Shipping Cost: $6.99
Free Shipping: no
Shipped From: UK

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed
Return Cost: cost of returns

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: casual, streetwear, general
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, facebook, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay, Klarna

How would you rate Nasty Gal?
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Reviews Summary

Nasty Gal has a rating of 1.6 stars from 781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nasty Gal most frequently mention customer service, store credit and poor quality. Nasty Gal ranks 1955th among Women's Clothing sites.

Pennsylvania
2 reviews
5 helpful votes
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STAY AWAY!
December 11, 2012

STAY AWAY! I received two items that were cheap Material and grossly overpriced for the quality so I returned them. Nasty gal received The return on June the 8th and still has not refunded me. Today is July the 7th. An entire month! I call everyday and they tell me it's processing but it never shows. Stay away from this website

Date of experience: July 7, 2012
California
1 review
2 helpful votes
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I had a credit refund of $138 in my account, but I can't login to my acccout anymore! Email them, no reply. No phone number to contact. This is such a ridiculously bussiness. It's just literally stealing people's money. I was so shocked a lot of people is experiencing this, and I'm wondering why won't we file a lawsuit against it!

Date of experience: April 9, 2017
Australia
1 review
3 helpful votes
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Legit a scam
September 29, 2020

I bought two dresses from Nasty Gal, one that was described as 'satin' but when it arrived it was made out of spandex, and another that had its straps sewed on backwards and tore off when I first tried it on. Do not order from here - not worth the money whatsoever.

Date of experience: September 29, 2020
Florida
1 review
0 helpful votes
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I purchased the Knit's A Date 3-Pc Fluffy Lounge Set in Large. When I tried it on it was not only too big but meant for someone who is 6 foot 7. It was ridiculous. There was also a weird musty odor. I will NEVER purchase from here again. If I could leave a negative 5 stars I would.

Date of experience: December 30, 2021
GB
1 review
1 helpful vote
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Why did I not read the reviews before I ordered from this dreadful company!
The quality of the products are a disgrace the material is cheap and the sizing and fit a joke. The dress I ordered was unfinished the stitching at the bottom had been left open! I have never ordered from a company and been so disappointed, on top of this I also received a custom clearance charge of £20.18 which is not refundable! My advice do not buy from this company

Date of experience: May 29, 2014
Georgia
1 review
0 helpful votes
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I was searching for a certain star skirt so I googled it and found exactly what I was looking for on nastygal. I had briefly heard nasty gal be mentioned in YouTube videos but never heard anything about it. I just received the tracking number and the Royal Mail says it isn't able to track the parcel yet. I started reading reviews and now I'm so worried that I won't receive the things I ordered. I guess I just wait and see what happens but I hate that lol. I wish I could cancel everything right now and not even think or worry about it.

Date of experience: April 18, 2019
Maryland
1 review
2 helpful votes
Follow Mia J.
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I have been a long time shopper of Nasty Gayl and since the being bought out by Boo Hoo... the quality and selection has gone to the pits. It is more affordable and has a wider reach. But long time customers have certain expectations... at least I do. I honestly waited for the transition but pieces look the same and poor selection/quality... simply cheap, cheap, cheap. I have thrown in the towel.

Date of experience: June 14, 2017
Australia
1 review
2 helpful votes
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Ordered a bunch of stuff of Nastygal (which I successfully returned and got refunded, the only positive) the quality of the garments was horrific, as a sewer myself I could pinpoint the seams not being lined up correctly, uncentred prints on the tops and poor quality fabrics. Huge wake up call to never again support the fast fashion industry, I would hate to think what their factories are like if the quality of the clothing is at that bad of a level, hope it isn't small vulnerable children sewing the clothes. Think twice before you support a fast fashion horrendous quality clothing brand, I was disappointed in myself for getting sucked in.

Date of experience: January 24, 2018
Arizona
1 review
1 helpful vote
Follow Jade H.
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They sent me a totally wrong item. I ordered some creepers and I got some random boots. They didn't want to give me a discount or anything. I asked for them to just send me the right item and they refunded it. Now I have to totally repurchase. Awful site and customer service.

Date of experience: May 23, 2022
GB
1 review
2 helpful votes
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Customer service is disgusting. The app doesn't let you apply gift cards - the website does but won't ship to my address even though the app will ship to my address perfectly fine. For an online store the IT is absolutely appalling.

Date of experience: December 7, 2022
GB
1 review
5 helpful votes
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I ordered a couple of tops and a pair of shoes using USPS Priority delivery to the UK. After waiting 10 days I looked at the tracking form and noticed my parcel was being held for 'payment charges'. I eventually found out that I had to pay an extra £96.84 on top of what I had paid for the items AND delivery. This was a customs duty and import VAT which the website does not tell you how much it can come to. I would NEVER recommend this website to any overseas customers.

Date of experience: November 21, 2012
Australia
2 reviews
0 helpful votes
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I received a pair of shoes, and they were broken. I contacted customer service expecting that as they sent me a faulty product they would bear the cost of return and refund me. This is not the case and its more expensive to return than the product is worth.

Date of experience: November 2, 2017
Oregon
1 review
0 helpful votes
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Wonderful
June 7, 2017

I ordered a bathing suit from them recently and emailed because they send me a top instead of the bottoms I ordered. They got back to me the very next day and refunded my money AND let me keep the top for their mistake. Very happy with their service!

Date of experience: June 7, 2017
Georgia
1 review
2 helpful votes
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Be cautious! I paid for 2-3 day expedited shipping and they shipped 4-5 days and therefore the shoes missed the party I had ordered them for. They REFUSE to refund any shipping, even though they pocketed money for shipping more slowly. Be very cautious about any expedited shipping as they won't do it even if you ay for it!

Date of experience: December 5, 2017
Utah
1 review
0 helpful votes
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Delivery Cancelations
February 18, 2022

I have Now ordered from nasty gal 3 times and they have canceled my delivery every time?! No body can tell me why it's happening which is so so odd to me. So I have Never even received anything from them and after looking at these reviews I dont Even want to anymore.

Date of experience: February 18, 2022
Florida
1 review
1 helpful vote
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I tried to make a change to my order right after placing it, but the agent told me there was no way of doing that. I asked to talk to a supervisor or manager but the option was not provided to me. No other solution of option was made available either.

Date of experience: August 26, 2015
GB
1 review
2 helpful votes
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I got charged extra $3 which I didn't know about until I checked my bank balance, the when the parcel finally arrived I was charged $55 dollars extra just to receive the parcel - shocking! Never shopping there again.

Date of experience: May 14, 2014
Australia
1 review
2 helpful votes
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Poor sizes
February 11, 2020

Had ordered a tee for Christmas and ordered a women's size large. Came in the post and was a men's size large. I didn't mind and gave it to my husband and ordered some sunnies that I get complimented on all the time. However placed a large order recently of 7 dresses all in a size 14. I'm a standard 14 and buy most of my clothes from cotton on etc and all fit great if not slightly big but literally every dress is TINY one dress I couldn't even put one leg in. There more like a 8-10. Sizing is WAY off and I'll be returning everything.

Date of experience: February 11, 2020
Canada
1 review
3 helpful votes
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Terrible
March 5, 2016

I ordered a simple body suit. Relatively expensive garment to begin with but I had to have it- it was beautiful. However. After waiting close to a month to receive my garment and contacting customer service three times (with them telling me they couldn't help me) I picked it up- and got charged insane in duties shipping and taxes (it doubled the price of the bodysuit) and went to try the bodysuit on- it has two product errors. Contacted the customer service and they stated there was nothing they could do. First and last experience ordering on nastygal. I don't care how beautiful the garment is I will never deal with them again. The bodysuit ended up having so many hidden fees from shipping duties taxes etc and- I'm not happy with the garment at all, I can see it falling apart in no time. Do not ship here!

Date of experience: March 5, 2016
Washington
1 review
0 helpful votes
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I Do Not Understand
April 16, 2020

I recently bought several items and I was pleased with my purchase - until I read the reviews. They were almost universally negative and I was convinced I was going to be disappointed. To my shock, I like all of the items sent to me and they all fit well. The shipping took about a week which was totally fine. The quality of the clothes was comparable to the price point and they all matched the pictures online. Maybe my good experience was a one-off, but I definitely am pleased with the items I received.

Date of experience: April 15, 2020