Customer service is down the hole and they have a bad habit of cancelling parts of your order and dispatching it without a word to you. This is the second time something like this has happened and they do absolutely nothing to try remedy the situation nor give you a choice in the matter.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

My experience with Nasty Gal was HORRIBLE.
First things first, I'm in Australia. Conversion rates and shipping fees were already steep. That being said, I loved this pair of shorts, so I made an order.
First mistake of Nasty Gal - I didnt get a tracking email. I waited for weeks for my order and to no avail, so I eventually contacted the live chat and after speaking to a customer service person (who, to be fair, was actually quite lovely) found out that my package had been delivered to the WRONG STATE! So i thought, okay, maybe you can resend the item to me... nope! Out of stock in my size (as it was a sale item)... I eventually (three weeks later) got them to give me a refund.
Time passed, and my friend wanted to do an order so she asked me if there was anything I wanted and we could share shipping rates. I checked my shorts and I thought it was my lucky day! They had come back into stock in my size! I asked her to add them to her order and thought that FINALLY I would have these shorts I had been coveting for the last 2 months.
When they arrived I could not be more excited. But boy, was I disappointed.
The colour and quality was nothing like the photos on the website. They were at least two sizes too small. But the worst thing was a GIANT hole in the crotch when the stitching had come undone. I don't even know why NastyGal even sent the item it was obviously not in new condition.
So my friend had to request a returns form, and to organise for a courier to pick them up to return. Luckily I did not have to pay any return shipping fees.
I am currently STILL waiting for a refund on this item though, despite it being at least a month since I sent it back.
This is appalling and I will NEVER EVER shop with nasty gal again.

They have changed their carrier and they now charge extreme custom fees outside the US. My package was shipped to the UK (where I live) only for it to go Germany and come back so they could charge more fees. When I contacted Nasty Gal, they were extremely unhelpful and said that it was clearly listed in the terms and conditions that 'fees may vary by country'. Was a good customer, now will never buy from again!

Disgusting prices I got custom charged 22 quid for a stupid necklace which costed me 36 pounds in total and before you all think oh ull get custom charged my item is tiny and doesn't even weigh much so I don't get how the hell they calculated that with the stupid fee. If you live outside of the US don't bother ordering from nastygal I'll stick with asos I wish I read the reviews before ordering

Worst online shopping experience ever! The dress I ordered was not only expensive, but the quality was crap! Nothing like what was pictured on their website. I don't think they deserve any stars!

Only after you order earrings you receive and want to return do you find out that you can't return earrings. It says on the order slip that you can't return hair accessories, intimates or body suits. It says nothing about earrings. When you contact them for a return slip, they tell you that it says in a different place on their website that earrings can't be returned. They advertise that returns are easy. Not my experience.

I've been a NastyGal customer for a while now and I've loved their products. I normally buy from them every couple of weeks and check their website constantly to see what's trending or what's new.

Most of the orders I have received from them within the past 2-4 months, the garments have had holes in them. I'm a sewer, so most of the time I will fix whatever is wrong with the garment and go on my way. I ordered a bathing suit from there, opened it up out of the plastic, and there was huge hole in the bathing suit bottoms, the seam was basically falling apart, so I had to repair it myself.

The problem with this is that NastyGal is not Forever21, their clothes should not be this bad of quality. I'm at least spending $80-120 per item of clothing, and whenever I receive it, it's damaged. I invest a lot in the pieces I order off of NastyGal and spend a lot of money monthly with them, and it honestly sucks to get clothing over and over again that has a hole in it.

I contacted their customer service team and I gave them all of my orders that had a damaged piece in it. Because of it being past the 30 days, they could not do anything for me except give me a $12 store credit. I totally understand being past the 30 days they can't do much, but seriously.

My advice is, be cautious on what you buy from Nasty Gal. The quality is extremely poor and I'm not sure if I will buy from them again.

Terrible. I ordered some clothes, paid shipping, and when the package arrived, i was required to pay an additional 45 dollars for shipping costs. After i contacted nasty gal, they said that they made this clear in the check out.
What it said was 'fees vary by country'. That is not clear. All that said to me was the shipping fees vary by country, but considering the price was generated by my location, i obviously did not think that this meant an extra fee AFTER the fact. AND, the 'fees may vary' message was written in size 8 font, in white letters, on a pale brown-beige back round.

Tricky, sneaky business. I would have never ordered the clothes knowing i'd have to pay such a huge extra cost. And i will never shop their again.
Its all made in china anyway

Used to shop from nasty gal for many years but im never shopping from them again. They changed their carrier and now if u live outside the U.S. you have to pay extra charges. Mine came up to 25euros. I refused to pay and the package was sent back to them but so far i havent gotten any refund.it's been 4 months. They also told me that this extra charges was due to the fact thet they paid the customs office on my behalf. I asked to see a receipt but they never showed me one. Terrible service and very dissapointed.

I don't know what other people are saying. I've never experienced any problem with shipping, although that's probably because I live in the US. But anyway, the quality isn't the best in the world (depending on the brand), and the products can be a little overpriced however, they have cute clothes that you sometimes can't find at other stores. I always get my order on time. The only thing that bothers me is there isn't free returns, they don't reimburse you for the shipping prices. I did get the rest of the money back though, and in the time frame that was posted on their website.

I have ordered 2 dresses and one top.
The first dress was corrupted and the other did not make it although I paid for both.

Moreover the delivery person charged me 20 euros. Shipping costs...

I have opened a dispute and still trying to reach to some agreement.

Nice clothes but really poor site and a very baaad service

I love Nasty Gal. I am so addicted to their products. I always buy Jeffrey Campbell shoes from here. I have purchased summer clothes as well and now I know how the sizing goes. Im a size small and the small fits well. Sometimes it depends on the manufacturer, clothes that are size small might fit a bit loose but can be fixed with alterations. I have purchased their shoe brand Shoe Cult. I love wearing the flatforms. The platform clogs are very cute though a bit unstable when walking. I prefer saw tooth threaded soles like UNIF and YRU bec its very comfortable to walk in all day in the office. They have great deals and sales. My outfits are so trendy that my friends and co workers always ask where I shop. I love the free shipping when you buy $75 or more. Shipping time is great. I receive my order within 1 week from the time it has been shipped. Great customer service. I always receive my response through facebook within 1hr or within 24hrs. Keep up the great work!

Asked for £25 at the door by the poor UPS woman who had had to do the same to 4 other Nasty Gal customers that day. Although the 'FAQ' section says you might get hit with import charges, this is NOT made remotely clear at any point during checkout (it says it in tiny writing at some point but not at all noticeable. Apparently they are working on software to sort the issues out but that is probably a load of balls. Can't comment on the clothes yet as I asked UPS to give me a night to think it over! I am going to pay the charge but have complained HARD to Nasty, and asked for clothing vouchers, but of course they said no...

So I only have ordered here once, and it was a pair of boots in the shoe cult collection. Luckily I got it for a good discount, cause when I got them in the mail I wasn't happy with the quality. It's not $200+ quality for sure. The boots I've gotten from H&M are the same quality (maybe better), and next to other shoes I've splurged on, they're really not that great.

On a separate occasions, I've found the same things from nastygal on other sites for much cheaper. There was a sheer white striped shirt this spring that was going for over $50 dollars, that I found at H&M for $10, and there's also a white collared dress (sheer on top) that is like $80 that I found for less than $20 on another clothing site.

I'd just be careful. I never checked online reviews on Nastygal but they have quite a few unhappy customers...

IF YOU ARE LOOKING AT INTERNATIONAL SHIPPING READ THE SHIPPING INFO FIRST - DDU means "duties and taxes unpaid", which means for example for the UK a cash on delivery charge will be required when your parcel is delivered and this will be 32% of the purchase price (20% VAT and 12 % import duty).
I placed an order with Nasty GAL without understanding what this meant - so be warned as I learnt a very expensive lesson!
This is not the fault of Nasty GAL I should have done more research or asked questions of their customer service team before buying.
I found the customer service very good actually kept me well informed and were helpful when I had to deal with the COD charge and return of items went smoothly.

The refund policy is horrible. They gave me store credit when I returned cheap looking items I bought for a decent price, I wanted a refund. Their clothes look different on the website, the colors were totally different on a dress I bought. So instead of getting a refund that I wanted, I ended up having to purchase another ugly dress, ended up paying more on top of that and now I have to ship it back and they won't give me store credit until they receive the item. Nastygal is a complete waste of time. I rather shop where refunds and exchanges are not an issue!

I am glad I read these review before placing an order. A few days ago I picked a couple of dresses that I liked and placed them in my "tote" and "closet", One was $48 and another $68, today when I was ready to order them the one was $48 popped up as $53 and another that was initially listed for $68 showed up as for $75. The bottom line, do not place anything you like in "tote or closet" as they web-site tracks the items you like and raises the prices when you are ready to place the order!