I ordered a bodysuit and a floral skirt for the first time on this site. I was really excited to receive them and to my dismay the quality of the items were not the same as represented in their online representation. The fabric of the skirt was stiff like a piece of plywood and my order clearly stated a S, yet they ship me a XXS! The bodysuit was even worst. The fabric kept riding up on the sides of the slit cut-out. And be aware as there are no return or exchanges for body suit! Most horrible experience ever and will NEVER shop here again.

Horrible horrible materials. So thin and feel like they will rip... even the plain loose t shirts I ordered fit weird. I ordered a few sizes. The size 0 was huge. The size 2 was too small. And the cute images on the site look so cheap in person. Like they make different materials for the models. Literally such bad quality! And the clothes look terrible on! They just don't fit right at all as if the proportions have gotten messed up. My body dysmorphia just came back from how bad everything looked. And the shipping is around $12 total for there and back which is not worth the money. DO NOT BUY!

I am having the same problem as everyone else on here AND getting the same exact response, word for word, that people are getting. It's been almost two weeks since I placed my order and still no sign that it's been shipped. I actually haven't even been charged, yet I received an order confirmation...? I get that the restructuring of the company causes some delays and hiccups, but this definitely doesn't seem like a good start to the "restart."

Worst company ever. Took 2-3 weeks to receive order and tracking information with usps. Nasty girl did not send them the manifest so I also didn't receive tracking information. Will never order again. I email them cause unfortunately the company do not have a customer service team on phones... didn't receive a response so I decide to Facebook message them. All that to receive a $#*!ty response. "Your package is on its way, order was stuck in customs" blah blah blah bs. Oh yeah you will receive use clothes that may have stains. My clothing didn't but a close friend of mine received stained clothing.

Terrible. I ordered some clothes, paid shipping, and when the package arrived, i was required to pay an additional 45 dollars for shipping costs. After i contacted nasty gal, they said that they made this clear in the check out.
What it said was 'fees vary by country'. That is not clear. All that said to me was the shipping fees vary by country, but considering the price was generated by my location, i obviously did not think that this meant an extra fee AFTER the fact. AND, the 'fees may vary' message was written in size 8 font, in white letters, on a pale brown-beige back round.

Tricky, sneaky business. I would have never ordered the clothes knowing i'd have to pay such a huge extra cost. And i will never shop their again.
Its all made in china anyway

I ordered a pair of shoes from Nasty Gal. They shipped it on June 18, according to the USPS tracking info. There was no update to the USPS tracking info for a week. On June 24, they processed my 'return'. Except, I never received my order in the first place, so how could I return it? I contacted them twice and received two prompt but extremely unhelpful replies, offering no explanation as to why this occurred. Will not shop at again. Too bad for them, I spend a lot of money on clothes.

Have been a loyal customer for a long time… but now the clothes are terrible quality, the customer service is impossible, shipping is cheap, clothes are poorly sized, missing items. Will never waste my money here again. Lesson learned.

I used to be a loyal customer of Nasty Gal and very pleased with their unique clothing that was always pricey. I returned an item of which I paid $150 for and was never refunded my money. These Con Artists at Nasty Gal accepted my returned package knowing that they were not going to process my return. I have contacted the so called new management and they stated that they can not help me with my issue. This company truly lives up to their name Nasty and Terrible customer service.

Hi guys -

I am seeing the same experiences I am having right now. I ordered from their site on 2/18 and have yet to receive any shipping info - I have written to them twice since they stopped their phone and chat support and NO response. This is NOT ok, I am not cool with losing over $100 of purchases. I wanted to see if you guys would like to connect/band together and see what we can do in order to get our money back or at least our orders.

I accidentally purchased 2 exact same dresses (no clue how that happened), and the dress was on sale $14.40. The shipping and handling cost less than $9.00, so I should be charged a little less than $37.80 but instead I was charged a little over $47.00.
I messaged them multiple times to ask why, and they never answered me. I went back on the website the next day to check the price on the dress again and they raised the price from $14.40 to $18.40. I guess they are changing prices and looking for a reasons not to return my money back. It's been more than 10 days and I still don't have an email that my order has shipped. Save yourself the headache and buy from somewhere else.

I have been a long standing customer of theirs, and the wrong address was on the shipping address. I tried to intercept it, no help. I contacted them - they told me I had to go pick it up where it was delivered, which is two and a half hours away. This is NYC someone probably already grabbed it and kept it by now! So now I'm out of $66.00 with no refund and no clothing to show for it. I will NEVER shop from here again especially with so many other better quality websites to choose from.