Went to purchase a dress which costs me $70au the order apparently never processed but the funds came out of my account then when contacting the store about my issue I was told that my order doesn't exist and that my money never came out which is bull$#*!. I told them I wanted a refund as I have been charged for an order that will never arrive and they completely refused my refunded even know I had sent them screenshots of there company name and the transaction.
I am disgusted and very unhappy as I am now down $70 and there doing absolutely nothing about it.

No updates from NastyGal, nothing. Massively inconvenient and will not shop here again. Get your sh*t together!

Never received my package, customer service rep told me there's nothing they can do because it's out of the 14 day return policy. But i'm not trying to return anything? I didn't even receive my clothes what am i going to return? If this company cares about its customers at all, you'd offer me a refund.

I bought a slip dress from then back in June. I hadn't worn it until this weekend at a wedding out of state, so of course i only packed what i needed to pack lightly. I took the tags off the dress put the dress on, went to put my shoes on for the wedding and my strap snapped (super thankful it happened at the hotel and not the wedding). Front desk brought me a handful of safety pins, thankfully i packed them all because when i got to the wedding my other strap snapped off the dress! I had to have gold safety pins holding my dress up from before the wedding the whole night. I will NEVER purchase from them again cause I know i can't even return it without getting screwed without line even more!

Had an issue with their web page, customer service wasn't helpful at all. They charged me twice. The quality of clothes is so bad.

I ordered through Nasty Gal over a month ago and was charged over $31 in custom fees that I was unaware of when ordering. I refused to pay the UPS guy when he delivered my order because I had no idea what these fees were about and I was given no heads up about them. So my order was sent back because I wasn't going to pay them. Nasty Gal said they would reimburse me the fees, but I have yet to hear back from them to get that resolved. I also had another order come from them (items from the original items that were in stock) and got charged $25 in custom fees that time. I paid them since Nasty Gal said they'd pay me back, but they have yet to resolve that either. I've given them my Order Number about 20 times now and they still haven't helped me resolve these 2 issues. I won't be ordering from them ever again as their customer service is crap. U.S. Customers should be given a heads up about these fees before ordering (and not in fine print) as I am out $56.40 in fees right now.

Absolutely ridiculous company - sending me on a wild goose chase to get my refund. Gaslighting me saying that they've sent it when i've sent photo evidence that i haven't received any form of refund from them. I've emailed both of their customer service emails. Direct messaged on instagram. And now they're telling me to contact them on whatsapp. Save yourself the headache and never buy from this website - you'll never get your refund.

I ordered some clothes during their end of season sale and was so excited to receive them! Their website has so many cute clothes but unfortunately I never received the clothes. I was long past when they said I would receive it and I never did. When I reached out to customer service they didn't do anything but tell me to keep watching the tracking. Obviously this is what I was doing before. I talked to them three times and every time the date they gave to ask for a refund was further behind. TERRIBLE SHIPPING and TERRIBLE CUSTOMER SERVICE. I'm not usually one to leave a bad review but my experience with Nasty Gal was awful. Wouldn't recommend them to anyone and wouldn't shop here again! Put your money towards somewhere you won't get scammed.

I would give less than 1 star if I could. I ordered a pair of heels damn near 3 weeks ago. I was confident I'd for sure get them on time for my bday but I DIDNT. Had to buy a whole new outfit last minute somewhere else because of this unprofessional and cheap website. Never have I ever experienced such bad costumer service and shipping delays. As a matter of fact I still HAVENT RECEIVED MY ORDER. Order keeps getting delayed and the chat from costumer service is all automatic texts. They don't have a reachable phone number or real people working behind their website when it comes to help with order related info, the ROBOT will literally tell you what you already can find out on your own. NOT WORTH IT AT ALL.

So i've just received my first package from nasty girl. And needless to say it's cheap, over hyped, takes long than expected to arrive. Everything from there clothes to there vibrators... all of it is terrible. They'll say the product was worth 100 then discount it. Even when it's discounted it's still to much money to paying for such crap. If i had known they sold the business to boohoo (which isn't mentioned anywhere) I would've never of even bothered. It's all made in china. I'm throwing out everything I've received and never purchasing anything from this company ever again. And if anyone asks if they're good. I'll literally tell them to not bother. If you're reading this nasty gal when will you get it that your prices are stupid and the materials you're selling are better suited for children to dress up in. Also put it on your website that you're boohoo. Not what nasty gal originally was for petes sake!

Wow. I remember when I used to shop at Nasty Gal in the states and it was so cute, the quality was great, pricier but worth it. I just got a couple of pant suits, a dress and a bathing suit - They all look like they're from the costume shop - cheap cheap cheap quality! Looks nothing like the photos on their website. So disappointing. I would classify Nasty Gal in the same category as Zaful. Will not be shopping here again.

Please I can't stress enough don't buy from this website! They have the worse customer service! They will take your money even though the item is already sold out! They don't refund shipping so be prepared to waste money on this stupid website because you surely won't get your items you purchased or your full money back! So mad I didn't see the reviews before buying from them story of my life ugh!

I had two items I returned, I got an email saying my money will be back in original payment within 7 days. It's been 2 months and still nothing! I keep contacting them and all they say is they have initial a refund that's it!

I will NEVER shop here again. Their staff is incompetent and rude. I reached out to ask a question and the person handling my request changed every message, so frustrating having to repeat the SAME thing again. Finally got a hold of someone to handle the pricing problem and they fed me some crap about how the pricing is different because of different country taxes.
This seemed off to me so I decided to look into it myself and the ACTUAL issue was that they were running two different deals which is why the pricing kept showing up as different.
Made me jump through hoops FOR NOTHING and they still didn't answer my other questions. AWFUL AWFUL service. The clothes aren't worth it for this. I'd rather buy SheIn at this point.

Not worth it. I shopped their stuff because it was super cheap & cute! Every order I've made they send me either the wrong item or the wrong size & them make me pay to return it when they messed it up. They basically have no customer service to reach out to either, you could try but they never respond.

Boycott this company! I was looking at my order history and realised I didn't receive a $78 jumper (I paid $26 on sale). Because of their own negligence, they left the item out. I flagged this with them but was informed that because I didn't notice within 14 days there was nothing they could do. The item is literally still in stock and all they have to do is send the item I PAID FOR. Making it the customer's issue/fault (when it clearly isn't) is appalling. I've been a regular customer over the years (having spent over $1200 on their products). You'd think they'd send a product that a loyal customer had paid for. I did not know about this 14-day policy (which frankly should be illegal if it isn't already) as their returns policy is longer. I also expressed to the customer service team that I had not been home in that 14 day period and was unable to check my order. Any other company would ship the missing item that has been PAID for. I asked the customer service team to escalate the issue and was met with another 'no' and a closed ticket! It's Nasty Gal's responsibility to ship the items their consumers pay for. Whether I spent $26 or $1000, no company in their right mind would refuse to provide a product that has been paid for. They've literally stolen my money. This company is Nasty and I'm never buying from them again.

I'll also add that their shipping and return fees are ridiculous. A few Nasty Gal tops have pilling after less than a year of wear. I've had to return multiple items over the years due to poor quality or odd sizing. I've put up with it as I liked their designs. Never again. We deserve better as customers. There are so many better options out there - looking forward to them going bankrupt!

I ordered my items with nasty gal to be sent to an old address. Once I realized my mistake I immediately went to email them to change the address. I cannot understand why they could not do that. Long story short they told me to collect the parcel. How? Horrible customer service. I need a refund or a new order placed. I'm paying for something I cannot pick up. How can I place a return for something I did not receive? Any other company would have corrected the address or let me cancel.

I purchased some sandals, boots, and a pair of plaid flare pants. The sandals and boots were of lower quality than what was pictured on the website but still wearable. The pants, however, were a different story. Initially, they sent me the wrong item, which I shipped back at no cost, and the "correct" item was promptly shipped out to me. Once I received the pants (tag matches the product listing) it was very clear that they were not the same pants in the picture. The color, pattern, fixtures, and fabric all appear quite different - and of lower quality than the picture. I'm very disappointed and I will never shop here again. This is false advertising and even at 33 CAD it's far too expensive for something with lower quality than SHEIN.