Kiara F.

Boycott this company! I was looking at my order history and realised I didn't receive a $78 jumper (I paid $26 on sale). Because of their own negligence, they left the item out. I flagged this with them but was informed that because I didn't notice within 14 days there was nothing they could do. The item is literally still in stock and all they have to do is send the item I PAID FOR. Making it the customer's issue/fault (when it clearly isn't) is appalling. I've been a regular customer over the years (having spent over $1200 on their products). You'd think they'd send a product that a loyal customer had paid for. I did not know about this 14-day policy (which frankly should be illegal if it isn't already) as their returns policy is longer. I also expressed to the customer service team that I had not been home in that 14 day period and was unable to check my order. Any other company would ship the missing item that has been PAID for. I asked the customer service team to escalate the issue and was met with another 'no' and a closed ticket! It's Nasty Gal's responsibility to ship the items their consumers pay for. Whether I spent $26 or $1000, no company in their right mind would refuse to provide a product that has been paid for. They've literally stolen my money. This company is Nasty and I'm never buying from them again.

I'll also add that their shipping and return fees are ridiculous. A few Nasty Gal tops have pilling after less than a year of wear. I've had to return multiple items over the years due to poor quality or odd sizing. I've put up with it as I liked their designs. Never again. We deserve better as customers. There are so many better options out there - looking forward to them going bankrupt!