• Namshi

Namshi

Overview

Namshi has a rating of 1.4 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Namshi most frequently mention customer service, next day, and credit card problems. Namshi ranks 4767th among Clothing sites.

  • Service
    64
  • Value
    61
  • Shipping
    61
  • Returns
    57
  • Quality
    57

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.8%
Positive
2
Neutral
0
Negative
40
57
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Namshi is just a fancier souq.com with worse problems and worse customer service.
How would you rate Namshi?
Top Positive Review

“Good Experience”

Sachin R.
2/18/24

I ordered some football boots from namshi, specifically the mds zoom vapor 15s, and it shipped to me in less then 24 hours, in fact only a bit more than 12 hours, but it was my wrong size, which was my fault, so i asked for an exchange and it got approved. I asked how long it would take through email and they answered in a flash. The only reason im giving a 4 star is because the tag, box and wrapping paper were slightly damaged and the box had one small stain.

Top Critical Review

“Namshi hopeless and a total disappointment”

Bina M.
4/19/24

I got 2 products from Namshi. One of the product Vitamin C from La Roche. Was oxidised after using on face. After multiple calls and complaints.there was no action taken, nor anyone called from the coustomer service to take a note of it... It's been absolutely waste of money to shop from Namshi. Total disgusting service and horrible service

Reviews (160)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (49)
Thumbnail of user maryn1214
1 review
0 helpful votes
January 24th, 2022

I appreciate 100% NAMSHI products. It's very nice and good quality also cheap price. I ordered online morning and same day evening I got my all items. I saw in reviews very bad comments that's time am very sad but I got my order items in my hand that's time am very very happy. Don't believe the online reviews. Am preferred to NAMSHI products. Thank you.

Thumbnail of user ajayc32
1 review
1 helpful vote
November 25th, 2022
Verified purchase

I like their products and services. I ordered from Qatar and got my delivery within 15 day...thanks

Thumbnail of user maryp2129
1 review
4 helpful votes
November 11th, 2021
Verified purchase

I ordered yesterday via online of a Buy 1 Get 1 Adidas shoes for men and women. But I just noticed today that there is a defects. Now not sure if I bought a fake Adidas shoes! You can see a writing on it that we can't erase, the tongue does length is not the same and the lace hook in the tongue is also not proportion.

Thumbnail of user anooda3
1 review
0 helpful votes
July 16th, 2021

One of the best online shopping apps I always buy from them orders arrive fast and they always have offers

Tip for consumers:
You should try buying from them then everything you need you’ll buy from them

Products used:
Everything

Service
Value
Shipping
Returns
Quality
Thumbnail of user azwfaa
1 review
2 helpful votes
July 21st, 2020

I saw a lot of bad review for Namshi but my experience tell a different story. The delivery was super fast (not even 1 week). The item received was perfect and beautiful. I don't have any complaints at all. Great job! Excellent!

Thumbnail of user nirmalc5
1 review
0 helpful votes
November 17th, 2021

Don't fall for the reviews of others. Namshi is the best in my opinion. No-one can beat their quality products. I really love them because of their quality & brand.

Thumbnail of user vinum1
1 review
4 helpful votes
September 2nd, 2020

I have ordered Calvin Klein bag on Sunday and they said it will take 6-7 working days to deliver. But I was excited to see I have received my order in just 2 days. It was super fast and I am really satisfied and happy. Thank you Namshi

Thumbnail of user evaa54
1 review
1 helpful vote
August 17th, 2018

So far so good. Maybe some glitches or a little delay but what matters is that im getting the right orders in their crisp condition.

Thumbnail of user shrutih1
1 review
2 helpful votes
April 21st, 2017

I think I have been using NAMSHI since 2 years now and hands down it is the best app I have come across in dubai. The whole process is seamless and with next day delivery. Also the returns are hassle free. I had a total aversion to online shopping and was very skeptical about it but NAMSHI has totally changed it. Five stars and thumbs up for sure

Thumbnail of user ujunneo
1 review
5 helpful votes
January 2nd, 2019

Look this is the best online shopping in the UAE, i got a size lower than what i was meant to get and they picked and exchanged it the same day i made the request on their website... my cousin ordered for me for my birthday with his card on my page. They requested i send the ID card which i did, they told me it take more than 24 hours to clear which meaning i wouldnt have gotten it on my birthday which was the next day... i explained to them i needed it for my birthday and they promised they will deliver and they did right on time for my day... NAMSHI ROCKS! THEY HAVE NEVER EVER DISAPPOINTED ME. THEY ARE THE BEST

Thumbnail of user mariam505
5 reviews
8 helpful votes
July 18th, 2017

Good quality clothing and accessories. Excellent customer service too. I had to return an item because the product turned out to be small... first hour in the morning of the day after I called, a representative came to get the item back. My account was also credited with the amount of the returned item the next day. I love shopping at Namshi.

Thumbnail of user vigneshk7
1 review
2 helpful votes
July 15th, 2020

I ordered tommy hilfinger sneakers flag model. I really very happy and the product is very good. And delivery, service was nice...

Thumbnail of user danielleb79
1 review
2 helpful votes
March 29th, 2017

I placed a few orders with this company but will never spend a dirham again. Their customer service is unreachable, and they steal your credit without explanation.

Thumbnail of user karenn64
1 review
1 helpful vote
June 3rd, 2017

Have ordered from namshi twice recently. Really good selection, good prices and fast delivery. Definitely recommend

Thumbnail of user mansim2
1 review
3 helpful votes
December 12th, 2017

Thank you Namshi Delivery, your runner Alimuddin was an absolute stunner today. Got me the order in less than 10 hours of the order time and on priority needed it for my office secret santa and I wasn't disappointed. Needless to say, he was thoroughly professional and extremely punctual!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jawk
1 review
1 helpful vote
March 2nd, 2017

Very Addictive, Had my 4 consecutive orders (with only 2-days apart in each order) i cant help it, was so glad when i receive my first package, its really good, im super happy, its more like,"what u see, is what u get"

Thumbnail of user daliam4
1 review
1 helpful vote
July 3rd, 2017

I ordered a pair of shoes at midnight, thinking that the shoes would arrive after 2 to 3 days(after my flight). They literally delivered a few hours after i placed my order, and the shoes were perfect. I would highly recommend

Thumbnail of user mattj58
1 review
9 helpful votes
January 11th, 2017

I was worried when I read some of the reviews on Namshi. In all honesty, after reading them I had expected the worst from Namshi. Most of them were very negative. I, however, was very impressed with what I received. Namshi was very quick to respond to my emails and queries. I ordered a pair of Nike Rosheruns and they arrived at my house in Doha within 4 days, which is much shorter than I had expected. I was able to pick a date and time period for them to arrive as soon as the shoes had cleared Doha customs. It is evident that the shoes are 100% authentic as I've gone through all the checks to ensure they are not fake, and I am not dissapointed with what I received. The delivery man was not so friendly and they struggled to find my place, but I suppose that is to do with Aramex and not neccessarily Namshi themselves. It is clear that from some reviews, some customers were unhappy with their service. In my experience, however, this was definitely not the case and I would definitely recommend Namshi to others.

Thumbnail of user ahmeda192
1 review
1 helpful vote
January 6th, 2018

Great quality and fast delivery, the delivery wasdone in two days and it came the sizewas a perfect fit as well as the looks of the shoe

Thumbnail of user nahezs
1 review
5 helpful votes
April 12th, 2017

Namshi.com is the best website ever.

Great customer service.

Fast delivery

High qualith products

I advise everyone to purchase from Namshi

Thumbnail of user mohammeda124
1 review
4 helpful votes
October 24th, 2016

Everything at Namshi is Original and there Products have the same quality as the USA Products especially
With Adidas and Nike.

Thumbnail of user talaz
2 reviews
1 helpful vote
June 29th, 2017

Other than sometimes merchandise were not as expected but they never delay in collecting back free of charge and give credit for exchanges.

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Fashion Online shopping for Women, Men and Kids? Dresses, Shoes, Clothes, Accessories at Namshi.com??? Free Shipping? 14-day Exchange? Pay Cash!

Company Representative

Thumbnail of user monah21
Mona H.
Typically does not respond to reviews

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