Namshi

Hello, I ordered many things from Namshi some of them are good but one time I ordered 3 lipglosses and they send me confirmation and just after it they send again an email that sorry your order has not been processed due to payment issue so please order again so I ordered again then I saw my bank SMS that they took money from previous order snd they took again but simple common sense I don't want 2 orderof 3 lipglosses I only ordered because Namshi sent an email so when I asked that you already took my money why you lied and because of that I ordered again and waste my 167sr so please refund my money snd cancel my new order but no after so many emails exchanged they didn't give me satisfactory resolution. And I bought a wallet but in picture it look normal but when I got its too big I mean no one want to buy this big wallet so I want to return but same thing happened they disappeared. VERY VERY disappointed.

I was worried when I read some of the reviews on Namshi. In all honesty, after reading them I had expected the worst from Namshi. Most of them were very negative. I, however, was very impressed with what I received. Namshi was very quick to respond to my emails and queries. I ordered a pair of Nike Rosheruns and they arrived at my house in Doha within 4 days, which is much shorter than I had expected. I was able to pick a date and time period for them to arrive as soon as the shoes had cleared Doha customs. It is evident that the shoes are 100% authentic as I've gone through all the checks to ensure they are not fake, and I am not dissapointed with what I received. The delivery man was not so friendly and they struggled to find my place, but I suppose that is to do with Aramex and not neccessarily Namshi themselves. It is clear that from some reviews, some customers were unhappy with their service. In my experience, however, this was definitely not the case and I would definitely recommend Namshi to others.

One of the best online shopping apps I always buy from them orders arrive fast and they always have offers

Namshi is a big liar, do not trust them if they say they will deliver in two working day it atleast takes a week. So be prepared.

You pay low prices at first but in the end nothing you return will be refunded so you pay twice for everything. Not really saving any money!

I can see I should have read the reviews before! Please don't buy from here. I have bought from many European and American companies and my first and last time with this Arab company! I have never experienced such a bad an incompetent customer service! And don't believe in their free shipping! I bought for over 500 dollars so I could get the free shipping. But because Namshii didn't do their job right and just to write a simple word on the invoice to the shippingcompany as all companies, it had cost me almost 100 dollars! A heck lot more if I actually payed the shipping it self guys!
I was told from tje shipping company and the tax agency in my country that if Namshi could change the invoice just with thid simple words I did not then have to pay that. When I approaches this and asking them kindly to send me a new invoice with the word on they just ignore my emails! THANK YOU FOR YOUR HELP GUYS, AND FOR THE "FREE SHIPPING"! Rude and incompetent! I actually also wrote an email the director of the company to tell him about my experience with the customer service he also ignored my mails! My first time and last time! A disgrace for Arabs! Please don't buy at all you will regret, you can also see the other reviews, not good at all! Buy from Modanisa or other companies. I will warn everyone!

Extremely unreliable. Customer Service is not helpful at all and the order could easily not be delivered. Do not risk horrible experience!

First time purchasing from Namshi and the entire experience has been horrible. First, Namshi splitted my order up into three shipments (fulfilled by Aramex) without informing me prior. Second, the delivery agents were inept in handling deliveries. Among the three shipments, none of them arrived on the first attempt. Despite my prompt replies with images of my address' entrance etc, the delivery agents consistently came up with excuses on why my orders were undelivered. Third, after 3 weeks of back and forth, I finally received two out of the three shipments. The last shipment was never received. Oddly, Aramex indicated the item as "delivered". I had checked with my neighbours, the security and even the management and none of them received the shipment on my behalf. 4 weeks have passed since I raised the missing shipment with both Aramex and Namshi. Aramex basically copied and pasted template replies that the item is marked as "delivered" on their platform, and proceeded to close the case. Namshi on the other hand, has been giving me fake deadlines. I have been told that an agent will get in touch with me in "48 hours", "5 working days" etc. 4 weeks have passed and nothing despite me sending follow up queries via their customer support channels. The latest reply I received from Namshi this morning was "Dear customer sorry for the late response​ please to inform you that there was trendyol item that why there was delayed and we are glad that you received your order​. Please do not hesitate to contact us again for inquiries." I pasted the entire reply in full to reflect the appalling level of service. The staff are clearly not trained nor do they bother to read emails. All of them are merely capable of copying and pasting template replies. ​

TLDR: To everyone considering whether or not to purchase from Namshi, I highly encourage you not to even though their items are attractively priced.

Do not use Namshi. I have only ever ordered three things from Namshi before and it has ended up costing me so much time and aggravation. The sizes on their website are incorrect and the EU sizes do not correspond to the UK sizes. The first thing I ordered was sunglasses which of course I received without a glitch. The second thing I ordered was a swimming costume which first arrived with a stain and not the size I ordered online, I sent it back and asked customer service if I should order the size I originally ordered or if I should order the size on the bathing suit as the sizing online may be incorrect... I was assured the sizing is correct and so ordered the size I ordered previously only to be sent the same incorrect size I received the first time. I couldn't be bothered to go through it all again so I kept the swimsuit which was a size smaller than my actual size.
Five weeks later I ordered a pair of shoes for a birthday I was attending that week. I ordered a size 4 UK and received an EU 36 (which is a UK 3), of course at this point I was really mad because I had wanted to wear them for a specific occasion. I sent the shoes back and requested a manager to call me back. Someone finally got back to me 4 days later saying the supplier had supplied them with the incorrect information and that she would look into it and make sure the sizes were updated. I went back online to order the shoes again and e-mailed customer service at the same time to make sure they sent me a size 37 EU. They assured me that they would not make another mistake. The shoes arrived and one was a 36 and one was a 37. I will never do business with them again, it is the most incompetent company I have ever come across, the woman on the phone didn't even know the difference between the UK and EU sizes? I never received any compensation for the inconvenience they have caused me and I'm still waiting for them to send me the correct shoe sizes!

This company is a scam, be careful
Not professional not good never I will bay again this company nnn