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Namecheap Reviews Summary
Namecheap generally enjoys a positive reputation for its user-friendly interface, competitive pricing, and efficient customer support, particularly benefiting small businesses and individuals seeking affordable domain solutions. Many customers appreciate the ease of transactions and the prompt delivery of services. However, significant concerns have emerged regarding service limitations for users in certain regions, particularly amidst geopolitical tensions, leading to allegations of discrimination and inadequate support. Additionally, some users have reported challenges with domain management and perceived dishonesty in service practices. Overall, while Namecheap is well-regarded for its offerings, it faces critical scrutiny regarding its customer service consistency and regional policies.
This summary is generated by AI, based on text from customer reviews
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Hello,
I am quite satisfied with service and product to this point. But find your UX quite lacking. It is not easy to find the cPanel link/open information as with other key areas. The simplicity you have in the preliminary process is later lost.
The:"engine" for URL recommendations should be revised, as the primary reco should be when dealing with the terminal variations of the domain that is searched, then followed by obvious options.
The "set up" wizard that you created to get things started, it would be very good if you had something similar for setting up wordpress sites, etc.
Your site is geared to highly knowledgeable users, if you simplify part of the approach you could get more traction from less experienced users, increasing your client base. An option is to allow some basic customization of the admin panel based on user knowledge/experience.
Thank you,
Joaquin
All Great, but I'm still waiting for an answer to one of my support requests!
Cool service so far!
The domain market place need better search performance, now it's too slow when filtering / searching.
Also would like the ability to search for short.com domain - now you cannot do it as all TLD are mixed.
User interface was great,easy fast and got what I paid for
When using Paypal. It not use my new billing address so I have to use my CC instead
Quick, easy and very cheap! Lovely customer service too!
I haven't used the name yet :)
Great
Simply yet easy to understand.:-)
I had to use three different Live Chat agents to get my order re-sent to me. The first two said Hello, asked how they could help and 15-30 (15 min with the first' a half hour with the second) minutes later still had never responded to my problem.
The third agent (yes, I simply closed the previous chat and started a new one) was very helpful.
Kjh
Been satisfied for the past few years.
I didn't understand what "auto renew" meant.
I DO NOT want you to renew automatically. How do i change that request?
Fast, responsive and knowledgeable online chat representatives were the main reason I moved to you guys from GoDaddy. Keep it up. Online chat is my preferred method of support and you guys are doing it right.
This is the best and the cheapest place on the web to get your domains registered. Fast prompt and efficient.
I tried entering some promo codes but I get an error. Probably they were expired, but people should be notified with the proper message, not saying that "something went wrong". Just a thought :)
From the business
Namecheap is a domain name registrar and web hosting company. We love our customers and thrive on making them happy.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members