Scammers. Do not send received packages.
The second week I can not pick up my 3 parcels. They simply do not accept them, although they came to him 100%. Customer support first said that the store complained about the package, and then they started to ignore me. Only 2,000 pounds of goods. I paid for all the packages from my PayPal account, the packages came from 3 different stores. None of them were accepted into the warehouse. Think a hundred times before working with this company, there is a chance to just lose your money. If nothing is decided the other day, you will have to write a statement to the police. I hope to solve everything peacefully.
I have been writing in your support for a week. 4 letters sent. Both by mail and through your site. They do not answer.
Terrible. They don't work weekends. They don't respond to any inquiries except by email and it takes 2-3 days for them to respond. I used them twice, both times I was overcharged and the second time my items arrived damaged after they replaced them in a cobbled together box which was wrapped in a garbage bag! They will not do anything to make it right, they don't stand behind their service, all you will get is "it's not our fault". What's worse, DHL has had problems with them, so they won't eve honor any damage claims when they are involved. I can't stress enough how bad they are. They cost me hundreds of dollars.
Im a regular customer of MyUKmailbox parcel forwarding service and each time they deliver in the best conditions and shortest time possible. Fast handling, repackaging from different suppliers and consolidation into one parcel, the possibility to select the courier and online tracking - their strong points that made me stick with them. Reasonable prices for really good service!
My item was sent to them, forwarded to a wrong address and... LOST. They received it in october and today no solution provided up today. Very sad, lost 90 GBP on my first try with them. Never again!. If you want to waste your money, use their service.
The day after I ordered my Canon camera on Ebay, MyUKmailbox got the parcel, informed me about it and let me decide which courier agent to use to get it shipped to me. The next day my package was already in front of my door, well formatted and all this for a pretty friendly fee. A five-star forwarding service that worth the money!
Have used them twice in 2013 and five years later. Equally bad customer service then and now. They're more than happy to take your money and have a glitchy system that has caused me several issues. Avoid at all costs, there are so many more services out there that provide a better service without demanding at least a monthly fee.
I pay them a monthly fee, but apparently they have a "storage limit" on packages now. I haven't been able to access my account and then logged back in to discover my packages have been "archived" IE: discarded. WTF kind of service is that?
I'm not sure I understand why MyUkMailBox has such a low review rate on here.
I've been using them for more than a year, and they are absolutely perfect. They are indeed inexpensive compared to other sites like Shipito, and to date I NEVER received a damaged product because they use their brains to pack goods. It's not the case for MANY other companies.
Customer service is very dynamic and friendly.
Honestly I can't find any problem with them and I am VERY demanding.
Suite Number *******, so you can trust me!
Paid for Economy DHL, and parcel arrived in 5 business days. I am impressed, good job Myuk mail, a service you can trust, 5 stars. They repacked my stuff in one package to save space and money. As you can see in the pic attached, yuuhooo.
Not upfront about true costs and they have the most expensive shipping I have ever seen and I buy stuff from all over the world. A $30 dress easier become a $300 dress! Company very unresponsive. Avoid, avoid, avoid!
I bought a £170 item in the UK mainland and shipped it to N Ireland. The parcel was wrongly sent to the Republic Of Ireland so it was being returned to myukmailbox so they could send it out correctly.
They knew the valve of the item and despite the package costing £170 and me paying £40 for delivery they say ups only covers up to £80.
It is their responsibility to get the parcel to me and if the courier loses the parcel its between them and the courier but they should refund me the full £170 plus the postage.
I feel I have been totally scammed.
Hi Phil,
I would like to express my heartfelt apologies for the unfortunate experience you had with our service.
After carefully reviewing the shipping details, it appears that your package was shipped to the correct address provided to us during signup. However, it was returned to our facility because the duties were not cleared. While in transit back to us, unfortunately we were informed that UPS had lost the package.
I can see that our our customer support team has initiated a claim, and we'll update you as soon as we receive a decision from UPS.
We apologize for the inconvenience you experienced with our service, but rest assured our team will be in touch once they know the outcome of the claim.
In the meantime, if you have any further questions or concerns, please reach out to us on support@myukmailbox.com
Quick and easy service, with transparent fees and amazing customer service! Guys, you are the best UK forwarding service and more than pleasant the spread the word about you.
Use their services to ship to Finland and everything runs perfectly in all cases. Previously, Ive used another company, but tried MyUKmailbox once and switched to them. Fast and safe shipping with tracking possibility enables me to know for sure when my package will arrive on my home address. Last time I got my parcel on Monday when it supposed to arrive later on Wednesday. How not to praise them for rapid delivery?!
No hesitation to recommend this service to other customers - Ill definitely stick with their forwarding service for a long time ahead!
This place saved the day for us last Sunday. We needed a notary as quickly as possible and they were able to meet our needs in less than 30 minutes. The young lady that showed up gracious and helped us in a very stressful situation. Price was better than expected too. Customer service at its finest.
I was about to order a watch on Amazon and had nobody to receive and forward it to me here in Singapore. Did a little of research and found out about MyUKmailbox forwarding services. Send them an inquiry and soon got my own UK address which I already use every time I want to buy something online. Super fast and secure service, fairly priced and very easy to use. Genuinely recommend!
My experience with MyUKmailbox has been first-class. They saved me when I was desperately searching for a brand coat for my sister and happened to find it on UK online stores, but with no USA shipping. I was a little concerned with this way of shopping but later understood there were no reasons to worry about.
It took me few minutes to set up my account, get a UK forwarding address and use it at the checkout for my brand coat. In less than 4 hours order arrived at the forwarding address, their stuff picked it up and announced me to set up the shipping time. So that in 24 hours my order arrived at my door in the USA securely packed.
The price was fair, with no additional costs. I used their cost estimation tool on their website and was satisfied to see that the prior estimation of final cost proved to be quite close to what I really paid for it.
As for the communication, it was fast and efficient. If you really are in the need of something you cant buy in your country, this UK package forwarding service is going to help a lot. Excellent service, good value for money!
Worst service ever! They changed their policies without notifying their customers. I used this service to import Prep into my country and they discarded a 3 months supply of my treatment without notifying me! DO NOT TRUST THEM AND DON'T USE THIS SERVICE. They will discard your medicines AND NEVER TELL YOU.
Set up an account on MyUKmailbox website and had my packages successfully forwarded from Britain here in the US. The service was excellent - very fast shipping, prompt communication and very competitive prices. I will continue to use MyUKmailbox services and recommend to all of you who want to get parcels forwarded to your home address without breaking the bank.
They changed their address without informing their clients, lost my 70+ EUR shipment and then spent 2 weeks looking for it, after finding they opened it and decided they can't forward it for some reason and charged me 13 EUR to return it to the sender. Honest to god advice: STAY AWAY
Note: I am willing to share the email correspondence upon request
I got my parcel with them after i ordered on ebay.uk some goodies. They answered fast, explained pretty clear how all works and how much i would pay for it. Prices are below others companies, and i know it, because i researched it a lot.
My recommendation would be to go for a premium membership if you plan have forwarded a lot of things over a year. You will save a lot of money.
They scammed me bad. They got my parcel from a store but never registerd it (even though I paid for the account and sent the ID pictures). They just stopped replying to e-mails and they don't pick up the phone. I have informed the police.
Overview
MyUKMailbox has a rating of 2.4 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. MyUKMailbox ranks 37th among Mail Forwarding sites.
- Visit Website
- Sheffield, South Yorkshire
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kimberly,
I am sorry to hear you feel disappointed with our storage policy. We do display on our pricing page the maximum time a package can be held in our facility. We do also alert customers via email when packages are due to expire.
I can see that a member of our team has managed to recover your expired packages and the packages are now ready to be dispatched. We are awaiting your instruction on which courier option you would like to proceed with. Please contact our support team to discuss this matter further.