MyUKMailboxReviews 28

Update (03/05/24):
Its been 26 days and I'm still awaiting the arrival of my package and I paid $61.49 for FedEx. Paid for the shipping on 2/09 and the packaged arrived in Texas on 2/13. On 2/20 I reached out to MyUK and they emailed me back 3 days later, but won't answer the phone or return voicemails. Also called FedEx that same day and they stated the customs documentation was not filled in. They sent me the document I needed to complete, but I needed info from MyUK, who would only respond every 3 days. When MyUK finally responded in email they gave the same info I've been getting from tracking the shipment, but I responded that they needed to do more because they were wrong. They did nothing of the sort so I continued to call and since their phone is automated, I've incurred $65 of international calling charges on my cell. I eventually smartened up and stop pressing option 1 for support and hit option 2 to join and they immediately answered the phone, not a surprise at all. I spoke with Jon Ball, who sent the first email saying "your package is on the way to its destination," and informed him of all the problems. I forwarded the document FedEx sent me to them and they finally completed it and sent it to me and FedEx on 2/28 and I also sent it to FedEx again just to make sure they got it. FedEx has the paperwork, but on 3/5, I'm still awaiting any update on my package. I would say avoid this company, but if you do join, best of luck!

Original Review on another site(02/09/24):
While I do appreciate the service that the company provides as I shop a lot in the UK and Germany, also awesome I got 2 address for the membership price of one, the fees to then forward the packages on to me are way more than I'd like to spend as I'm shopping from each country weekly. That would simply price me out of the service all together.

Terrible. They don't work weekends. They don't respond to any inquiries except by email and it takes 2-3 days for them to respond. I used them twice, both times I was overcharged and the second time my items arrived damaged after they replaced them in a cobbled together box which was wrapped in a garbage bag! They will not do anything to make it right, they don't stand behind their service, all you will get is "it's not our fault". What's worse, DHL has had problems with them, so they won't eve honor any damage claims when they are involved. I can't stress enough how bad they are. They cost me hundreds of dollars.

I bought a £170 item in the UK mainland and shipped it to N Ireland. The parcel was wrongly sent to the Republic Of Ireland so it was being returned to myukmailbox so they could send it out correctly.

They knew the valve of the item and despite the package costing £170 and me paying £40 for delivery they say ups only covers up to £80.

It is their responsibility to get the parcel to me and if the courier loses the parcel its between them and the courier but they should refund me the full £170 plus the postage.

I feel I have been totally scammed.

My dealings with MyUKMailbox have been an awful experience. Similar to a scam, they drained me of my money step-by-step along the way, and left me with nothing.

It was supposed to be simple: I have Lindt chocolate valued at £100 forwarded through them to my home in the United States. My experience was anything but simple. From the hidden fees (of which they claim to have none), to me receiving my utterly destroyed package at their fault (whilst they claim to take "skill and care" in repackaging and dispatching the items, they did not account for the obvious: chocolate will melt in my climate. Despite knowing it was chocolate, despite dealing only with international consumers, and even after considering the frangibility of the chocolate by using "Fragile" marking tape, they did not take the "skill and care" necessary in packaging my items that would result in their proper arrival. Now I have two inedible chocolate masses; residue streaked across their packaging, and they refuse to help me any further.

Ver the course of this awful experience, I had been in contact with them throughout the month of May. They gave me a discount on the courier charges because they omitted information about Royal Mail shipping constraints, they refunded a membership I paid for because I pointed out that they are advertising a "Free trial," yet they still charged me.

After receiving my destroyed goods, they accused me of not considering my local climate and that the chocolate would melt DESPITE them only dealing with international consumers AND claiming to have "skill and care" in their packaging services. They informed me they would not reimburse me.

I'm not sure I understand why MyUkMailBox has such a low review rate on here.
I've been using them for more than a year, and they are absolutely perfect. They are indeed inexpensive compared to other sites like Shipito, and to date I NEVER received a damaged product because they use their brains to pack goods. It's not the case for MANY other companies.
Customer service is very dynamic and friendly.
Honestly I can't find any problem with them and I am VERY demanding.
Suite Number *******, so you can trust me!

Scammers. Do not send received packages.

The second week I can not pick up my 3 parcels. They simply do not accept them, although they came to him 100%. Customer support first said that the store complained about the package, and then they started to ignore me. Only 2,000 pounds of goods. I paid for all the packages from my PayPal account, the packages came from 3 different stores. None of them were accepted into the warehouse. Think a hundred times before working with this company, there is a chance to just lose your money. If nothing is decided the other day, you will have to write a statement to the police. I hope to solve everything peacefully.
I have been writing in your support for a week. 4 letters sent. Both by mail and through your site. They do not answer.

Quick and easy service, with transparent fees and amazing customer service! Guys, you are the best UK forwarding service and more than pleasant the spread the word about you.

Use their services to ship to Finland and everything runs perfectly in all cases. Previously, Ive used another company, but tried MyUKmailbox once and switched to them. Fast and safe shipping with tracking possibility enables me to know for sure when my package will arrive on my home address. Last time I got my parcel on Monday when it supposed to arrive later on Wednesday. How not to praise them for rapid delivery?!

No hesitation to recommend this service to other customers - Ill definitely stick with their forwarding service for a long time ahead!

My experience with MyUKmailbox has been first-class. They saved me when I was desperately searching for a brand coat for my sister and happened to find it on UK online stores, but with no USA shipping. I was a little concerned with this way of shopping but later understood there were no reasons to worry about.

It took me few minutes to set up my account, get a UK forwarding address and use it at the checkout for my brand coat. In less than 4 hours order arrived at the forwarding address, their stuff picked it up and announced me to set up the shipping time. So that in 24 hours my order arrived at my door in the USA securely packed.

The price was fair, with no additional costs. I used their cost estimation tool on their website and was satisfied to see that the prior estimation of final cost proved to be quite close to what I really paid for it.

As for the communication, it was fast and efficient. If you really are in the need of something you cant buy in your country, this UK package forwarding service is going to help a lot. Excellent service, good value for money!