MyTripReviews 2,829

Hi,
We appreciated your efficiency in handling our order, but inevitably feel misinformed regarding the baggage included in our outgoing flight tickets. It was written: Handbaggage up to 7 Kgs. It did not say that trollies in that weight would not be considered "handbaggage". But the carrier (Arkia Israel Airlines) thought so nevertheless, making us pay for the 2 small trollies that we had tried so hard to pack according to the weight limit.
FIY, in Arkia they said they often have this problem with passengers who purchased tickets through My Trip.
UPDATE: My Trip was extremely unhelpful so far in resolving this excess payment issue. They find ever new excuses not to deal with it: "You did not provide your order number", so I provided. Then: "This address does not reply to emails. Please use the link provided". Needless to say, no link was provided.
So in the foreseeable future, this is most probably NOT MY Trip.

I would not give them 1 star...
I tried to re-book my 'flexible ticket', because my business cancelled the appointment. I bought at My trip, spent 134 euro in a flexible ticket. But after 2 days calling it still seems mission impossible; everytime they can't change my ticket. I also called directly to Chines Airlines, but they suggested I should contact My trip.

I try to pay for my ticket and the website keep on posting error while processing retry. Try to call customer service phone number, no customer service agent available without order number.

They saw me looking at a flight for A particular day then when I went to book it when I went to the second page, they said the prices changed and put it up $100 so I changed browsers went on private mode deleted cookies and the price is back to normal. Then on the Payment page they said the payment couldn't go through and I needed to start the process again at which point they put the price up an extra $100 again. Keep in mind this is over a month before the booked date, so not last minute fluctuations.

They did it because they believed that flying on this day particular day was essential to me however, it was not.
In the end, I had to book a flight for the day before, so that I could access the original price that I was offered. They tried to take advantage of a customer who they believe needed a flight on a particular day, they believed they could pressure me, the customer, to pay over the odds

I accidentally made a mistake and booked a trip twice. They are trying to charge me 144.00 to cancel the mistake! Such bs! I don't have a bunch of extra funds lying around just to throw away. Never use them again!

I have cancelled my booking in less than 30min after I had realized I have make a mistake on the dates. This was even before I actually had an eTicket. MyTrip.com never state a cancellation fee anywhere I can easily read till I reached out to their agent. $45 cancelling fee is not cheap. I advice everyone looks elsewhere for better services.